6/10 - Ok
Brittany K.
17 de jul. de 2025
Pontos positivos: Limpeza
The home itself was nice, area is very quiet. However response from the host was minimal at best. Family arrived about 3 hours ahead of me, upon arrival it was brought to my attention that there was only 3small wash cloths available, and the tvs in the double bed room and blue queen room were not functional due to no remote/batteries. I immediately reached out to the host(midnight, expected to hear back next day). Upon receiving a message back, he stated no washcloths available and gave me an emergency line to call , as he was out of town for the holiday . The emergency line indicated they couldn’t help and stated that the owner is only receiving a small amount of money for my reservation, so a basic housekeeping package was all we get. 7 adults and 2 kids, and only 3 washcloths available. Check-in instructions were only a check in time and a door code. Upon checking out, no instructions were given so we washed all of our dishes by hand because the dishwasher was filthy. And pulled all linen off beds, left all towels used in a pile. Two days after checking out I was contacted by the emerg# that the house was a mess and was sent pictures of the towel pile, and the linen pulled. This is usually the norm for checkout, but apparently not for this location. Again great home, host and emergency contacts ehhhh not so much, communication could have been better. Offer linen packages if you don’t provide enough towels etc.
Brittany K.
Hospedou-se por 3 diárias em jul. de 2025