Rating Details:
The property manager was more than helpful.
The vacation rental was very clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I recommend this vacation rental.
Reviewer Comments:
We were excited to stay at the Lei Lani again this year as we have stayed here for almost 10 years since it is our favorite condo and location due to being less crowded.This year, we decided to get a 2-bedroom due to my 2-year-old being big enough to sleep in a bed alone.Upon arrival, we immediately smelled cigarette smoke outside of the door and were hit by a wall of the smell when we entered. I immediately contacted the management company who reached out to help find a solution. Our first option was to move to a different condo, which we were open to until we discovered that the closest condo was in Gulf Shores. The second option was to have maintenance come spray and leave an ozone machine to clear the smell. We chose the second option as we wanted to stay at the Lei Lani, as we had planned and paid for.Maintenance arrived and he was very rude. He stated he could not smell any smoke even after we pointed out that the guest room was even worse than the entryway. He again stated that he didn't smell anything and it was just "old condo smell" even though we’ve never experienced that in our many years of stays. He left an ozone machine and we ran it every time we left. The smell would be gone for a few hours but then it would come back. We eventually had to move my 2-year-old into the master bedroom with my husband and myself as the smell was starting to make him sick. We had to shut off the second bedroom completely but the smell still leached out. It eventually resulted in an urgent care visit requiring breathing treatments for my son, but yet according to maintenance, "there was no smoke smell."While the management company did provide us with options, we didn't feel it was right to ask us to move to Gulf Shores to be able to enjoy our stay due to something that wasn’t our fault.Overall, the condo was beautifully decorated and incredibly well-stocked. Outside of the smoke smell, we would absolutely recommend it to future visi