Comodidades da propriedade

Avaliações de Fairfield Inn & Suites by Marriott Orange Beach

2.5 out of 5

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 542 de 1002 avaliações" "
Nota 8 - Boa. 263 de 1002 avaliações" "
Nota 6 - Ok. 91 de 1002 avaliações" "
Nota 4 - Insatisfatória. 54 de 1002 avaliações" "
Nota 2 - Terrível. 52 de 1002 avaliações" "

8,6/10

Limpeza

9,0/10

Serviço e funcionários

8,2/10

Comodidades

8,4/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jul. de 2018
Resposta de Belinda em 4 de ago. de 2018
Thank you for your positive feedback. We appreciate your business and hope to see you again in the future!

10/10 - Excelente

KATHY

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We enjoyed our stay at this Fairfield Inn, it is the second time we stay here. The staff was very friendly and greeted us each time we entered the lobby, The breakfast was an added bonus to start our day.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de General Manager em 28 de abr. de 2024
Dear KATHY, Thank you for your loyalty to Fairfield Inn & Suites Orange Beach! We're thrilled you had another pleasant experience with us. Our team takes pride in providing friendly service, and we're delighted you felt welcomed. It's great to hear that our breakfast added value to your mornings. We enjoyed serving you and hope we will continue to be your hotel of choice when your plans bring you to the area.Best Regards,Brian TimmGeneral Manager

8/10 - Boa

Brad

Viagem com família e crianças pequenas
Pontos positivos: Comodidades e condições e instalações da propriedade
The only
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 26 de abr. de 2024
Dear Brad, We are happy you chose Fairfield Inn & Suites Orange Beach for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best Regards,Brian TimmGeneral Manager

8/10 - Boa

Jerry

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
room clean neat. Loud humm every 15 minuted for 30 seconds all night long made sleeping difficult. Other guests had the same noise.
Hospedou-se por 1 diária em abr. de 2024
Resposta de General Manager em 17 de abr. de 2024
Dear Jerry, Thank you so much for your kind words about Fairfield Inn & Suites Orange Beach! We're thrilled to hear that you found our room exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. However, we apologize for the noise disruption you encountered. Your feedback is important, and we'll address this issue internally. It was a pleasure hosting you, and we hope to see you again soon.Best Regards,Brian TimmGeneral Manager

6/10 - Ok

Bernita

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Best regards em 15 de abr. de 2024
Thank you for choosing us at Fairfield by Marriott we hope to host you again soon.

2/10 - Terrível

Lisette

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
This property was so bad that we only spent two of the four nights there before we didn’t come back.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de General Manager em 8 de abr. de 2024
Dear Lisette, Thank you for your review of our hotel. We deeply apologize for falling short of your expectations during your recent stay. Your feedback is invaluable to us, and we regret any inconvenience caused. We strive to provide a comfortable and enjoyable experience for all our guests. Please know that your concerns will be addressed with our team to ensure improvements are made. We appreciate your honesty and hope to have the opportunity to regain your trust in the future.Best Regards,Brian TimmGeneral Manager

2/10 - Terrível

Kimberly

Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza
When my guest and I entered our room we were met with garbage on the floor , hair in the tub, the passed guests room keys still in the room and Dirty pillows and sheets. We called down to the desk for help. The man at the desk was apologetic but explained that all the maid staff had left already. He came up to the room and changed our sheets and pillows which we had to assist. Staff was nice but the rooms were disgusting
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 3 de abr. de 2024
Dear Kimberly, Thank you for reviewing our hotel. We sincerely apologize for the unacceptable condition of your room during your recent stay. Your experience does not reflect the high standards of cleanliness and service we strive to maintain. We are deeply sorry for the inconvenience you encountered and appreciate your patience as we will address the issues internally. Rest assured, we are taking necessary steps to prevent such occurrences in the future. We hope to have the opportunity to restore your faith in our accommodations during any future visits.Best Regards,Brian TimmGeneral Manager

4/10 - Insatisfatória

Alyssa

Viagem a dois
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Our first night we noticed the beds were a bit sandy. It’s a beach town so we looked past it. Wasn’t until I pulled the sheets up a bit further the second night that a pair of someone else’s socks fell out the bottom on the bed. They didn’t change the sheets! That is not something I can look past. It’s disgusting and unacceptable!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 1 de abr. de 2024
Dear Alyssa, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Best Regards,Brian TimmGeneral Manager

8/10 - Boa

Eduyn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 2 de abr. de 2024
Dear Eduyn, We appreciate you taking the time to leave your kind rating for Fairfield Inn & Suites Orange Beach. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Best Regards,Brian TimmGeneral Manager

8/10 - Boa

Marisol

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Buen estado
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 2 de abr. de 2024
Dear Marisol, We are thrilled to hear that you had such a positive experience at Fairfield Inn & Suites Orange Beach and found our property to be exceptionally well-maintained. Your kind words are a testament to our commitment to providing our guests with the highest level of comfort and satisfaction. We can't wait to welcome you back for another memorable stay!Best Regards,Brian TimmGeneral Manager

6/10 - Ok

Jessica

Viagem com a família
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Property is not clean or maintained. Our room was not ready on time or even hours after. We arrived at 6pm and it was not ready. It actually was not even cleaned when we were able to check in. There were cotton balls and Kleenex’s on the floor. Handprints on the mirror (all over) a dirty t shirt in the pull out bed, and hair in the tub. Breakfast had nothing by 8:00am. Completely out of everything including plates.
Resposta de General Manager em 27 de mar. de 2024
Dear Jessica, Thank you for taking the time to share your experience with us. It's disappointing to learn about the cleanliness issues you faced in your room and the breakfast area. Please know that this is not reflective of our usual standards, and we are taking your feedback seriously to address these issues with our housekeeping and breakfast teams to ensure they are rectified promptly. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Best Regards,Brian TimmGeneral Manager

8/10 - Boa

Jessica

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Limpeza e condições e instalações da propriedade
Check in was great. Staff was friendly. Our room however was not clean. There was a cotton ball on the floor, along with Kleenex’s. There was someone’s shirt on the pull out bed. Not one of ours. Like a past guests. The mirror in the bedroom area had multiple handprints on it, covering the whole thing. Not a great first impression since the room was not ready at 6pm when we arrived and we had to go to dinner to wait for it to be finished being cleaned
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 26 de mar. de 2024
Dear Jessica, Thank you for sharing your experience with us. We're glad to read that your check-in process was smooth and that you found our staff friendly. However, we apologize for the cleanliness issues you encountered in your room. This does not reflect our usual standards, and we will address this matter with our housekeeping team to ensure it doesn't happen again. Your feedback is invaluable to us, and we appreciate your understanding. It was a pleasure having you as our guest, and we look forward to welcoming you back to Fairfield Inn & Suites Orange Beach for a more enjoyable experience.Best Regards,Brian TimmGeneral Manager

2/10 - Terrível

Diana

Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 14 de abr. de 2024
Dear Diana, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Best Regards,Brian TimmGeneral Manager

6/10 - Ok

David

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em mar. de 2024
Resposta de General Manager em 24 de mar. de 2024
Dear David, Thank you for rating your stay. We hope your overall visit was pleasant. However, we regret if there were any issues that kept it from being perfect. We appreciate you choosing our hotel, and we hope to see you again on your next visit to Orange Beach.Best Regards,Brian TimmGeneral Manager

10/10 - Excelente

Matthew

Viagem a dois
Pontos positivos: Condições e instalações da propriedade
Very clean and quiet easy walk to beach and shopping needs
Hospedou-se por 1 diária em mar. de 2024
Resposta de Fairfield Management team em 17 de mar. de 2024
Thank you for choosing the Fairfield Inn & Suites Orange Beach it was our pleasure to have you as our guest.

10/10 - Excelente

Shane

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice worker
Hospedou-se por 1 diária em mar. de 2024
Resposta de Brian Timm General Manager em 15 de mar. de 2024
Dear Shane, Thank you for staying with Fairfield Inn & Suites Orange Beach and sharing your kind review. We take pride in providing our guests with exceptional service and accommodations; therefore, we love knowing you had a pleasant stay and that our associates took excellent care of you. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Brian TimmGeneral Manager

8/10 - Boa

Lashaundra

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de General Manager em 11 de mar. de 2024
Dear Lashaundra, Thank you for choosing Fairfield Inn & Suites Orange Beach and sharing your review. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Brian TimmGeneral Manager

4/10 - Insatisfatória

Emily

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, comodidades e condições e instalações da propriedade
Property was alright. Bed was not overly comfortable for a 3 night stay. We typically have good luck with Fairfield Inn properties. The pool was out for renovation which we did not learn until check in. It was raining over half our trip so we were left with the work out facility for entertainment. Very small fitness center but it worked. We were extremely disappointed with the pool being closed. We would not have booked at this facility if we would have known. ( Booking through Expedia vs direct with Marriott ) Beach access was a nice walk. Also convenient location for grocery store and essentials. Hotel renovations left the elevator floors filthy. Likely will not be booking here again.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Brian Timm General Manager em 8 de mar. de 2024
Dear Emily, Thank you for your recent stay at our hotel and for mentioning our convenient location. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. It was disappointing to read that we did not meet your expectations, and we are indeed sorry that your stay was anything other than perfect. We apologize for the several issues you encountered during your stay, and we are grateful for your patience. We appreciate you bringing these to our attention. We will address this with our respective teams for further improvements. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Best Regards, Brian Timm General Manager

10/10 - Excelente

Charles, Macon

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Renovation under way. New ares were great.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Brian Timm General Manager em 5 de mar. de 2024
Dear Charles, Thank you for your recent Fairfield Inn & Suites Orange Beach stay. We are glad you enjoyed your overall stay and newly refreshed areas. It was our pleasure hosting you, and we look forward to accommodating you again soon. Best Regards,Brian TimmGeneral Manager

8/10 - Boa

harry

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
all good
Hospedou-se por 1 diária em fev. de 2024
Resposta de Brian Timm General Manager em 28 de fev. de 2024
Dear Harry, Thank you for staying with Fairfield Inn & Suites Orange Beach and sharing your kind review. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,Brian TimmGeneral Manager

10/10 - Excelente

Denny

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very nice place and clean
Hospedou-se por 1 diária em fev. de 2024
Resposta de General Manager em 16 de fev. de 2024
Dear Denny, Thank you for staying with Fairfield Inn & Suites Orange Beach and sharing your kind review. We take pride in providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,General Manager

2/10 - Terrível

jami

Viagem com a família
disappointed
manager not upfront about condition of hotel he knew entire time i was checking in that i wanted pool and hot tub for my 8 day vacation. said nothing about being broken. but did refund my money for stay so i could find somewhere else.Wished he would have toldme when checking in saved mealotof packing and repacking...
Hospedou-se por 9 diárias em dez. de 2023
Resposta de General Manager em 9 de jan. de 2024
Dear jami, We strive to deliver exceptional service consistently; therefore, we apologize for your disappointing experience and regret not meeting your expectations with some of the amenities we offer. Thank you for sharing your observations so we may improve going forward. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Best Regards,General Manager

8/10 - Boa

Michele

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de General Manager em 9 de jan. de 2024
Dear Michele, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Fairfield Inn & Suites Orange Beach; we hope to see you again soon. Best Regards,General Manager

6/10 - Ok

Constance

Viagem com a família
Pontos positivos: Limpeza e conforto do quarto
Average but sufficient
The stay was average. Disappointed in that did not know until checking in that the hotel was under renovation. I had pre paid via Hotels.com with my reward so could not change. This is prob not hotel’s fault. The room was clean and adequate. No fancy frills. Not a bad place and would stay again.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 1 de jan. de 2024
Dear Constance, Thank you for your review. We are pleased to know you enjoyed your overall stay with us. However, we are sorry that your stay with us was impacted due to our ongoing renovations. We look forward to welcoming you when the work is complete, as we would like you to experience our new and improved accommodations. Thank you again; we appreciate your business.Best Regards,General Manager

6/10 - Ok

Viajante verificado

Pontos negativos: Limpeza e condições e instalações da propriedade
Bauarbeiten
Bauarbeiten in den oberen 2 Stockwerken haben den Aufenthalt etwas vermiest. Es ist denke ich nicht zu viel verlangt wenn ab und an mal ein Putzlappen zur Hand genommen wird um im Aufzug für Sauberkeit zu sorgen.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de General Manager em 30 de dez. de 2023
Dear Anonymous, Thank you for sharing your feedback about your stay. We regret any inconvenience caused by the construction work. Your insights about the elevator cleanliness are noted and will be addressed. We appreciate your understanding, and our team is committed to ensuring a comfortable experience for our guests. We hope to welcome you back for an improved stay in the future.Best Regards,General Manager

8/10 - Boa

Andrew

Viagem em grupo
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Fairfield Management em 14 de dez. de 2023
Thank you for the wonderful rating!

8/10 - Boa

Jennifer

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de General Manager em 12 de dez. de 2023
Dear Jennifer, Thank you for choosing Fairfield Inn & Suites Orange Beach. We are dedicated to providing our guests with a comfortable and pleasing atmosphere; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Best Regards,General Manager

8/10 - Boa

Maureen

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bathroom could have been cleaner. Toilet did not flush properly, had to juggle the handle with each flush. No vending in the vending areas.
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de General Manager em 5 de dez. de 2023
Dear Maureen, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We will share your remarks with the team for review and action. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Best Regards,General Manager

8/10 - Boa

Neva

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Neat, clean, convenient.
Hospedou-se por 4 diárias em nov.. de 2023
Resposta de General Manager em 29 de nov. de 2023
Dear Neva, Thank you for choosing us and for taking the time to post a review. We are delighted to have exceeded your expectations, and it is a pleasure to know you liked our clean, comfortable, and convenient property. It was our pleasure to accommodate you, and we hope you will make Fairfield Inn & Suites Orange Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,General Manager

8/10 - Boa

Robert

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em nov.. de 2023
Resposta de General Manager em 15 de nov. de 2023
Dear Robert, Thank you for the perfect rating. We are glad you had a wonderful time at Fairfield Inn & Suites Orange Beach. It was a pleasure hosting you, and we look forward to welcoming you again soon.Best Regards,General Manager

10/10 - Excelente

Malicia

Hospedou-se por 2 diárias em jul. de 2023
Resposta de General Manager em 28 de nov. de 2023
Dear Malicia, We appreciate you taking the time to leave your kind rating for Fairfield Inn & Suites Orange Beach. Your satisfaction is important to us; therefore, we are pleased to have met your expectations. We hope to see you again soon!Best Regards,General Manager

10/10 - Excelente

Dena

Hospedou-se por 1 diária em out. de 2023
Resposta de General Manager em 16 de nov. de 2023
Dear Dena, Thank you for choosing us and for the perfect rating. We are delighted to have exceeded your expectations.It was our pleasure accommodating you, and we hope you will make Fairfield Inn & Suites Orange Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,General Manager

6/10 - Ok

Michael

Viagem de negócios
Pontos positivos: Limpeza e conforto do quarto
Hot champagne
Hospedou-se por 2 diárias em set. de 2023
Resposta de General Manager em 23 de out. de 2023
Dear Michael, We appreciate your feedback and regret you encountered an issue with the champagne. While we understand that this was not your desired experience, we value your input and will work to ensure a more enjoyable stay in the future. Thank you for choosing our hotel, and we hope you'll consider staying with us again.Best Regards,General Manager

10/10 - Excelente

Bessie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
All of it was wonderful, clean, quiet, walkable great view,parking excellent location. Will be back.
Hospedou-se por 2 diárias em out. de 2023
Resposta de General Manager em 23 de out. de 2023
Dear Bessie, We are thrilled you had a wonderful experience at Fairfield Inn & Suites Orange Beach! It's great to know you found the hotel clean, quiet, and perfectly located. We look forward to welcoming you back for another enjoyable stay. Thank you for your positive feedback.Best Regards,General Manager

10/10 - Excelente

Spenser

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I stayed there for one night. It was a good place to stay.
Hospedou-se por 1 diária em out. de 2023
Resposta de General Manager em 22 de out. de 2023
Dear Spenser, Thank you for the outstanding review for Fairfield Inn & Suites Orange Beach. We are thrilled that we could exceed your expectations. Conveniently located, we are pleased to offer comfortable accommodations and thoughtful hospitality at an excellent price. We appreciate all the praise, and we hope to have the opportunity to welcome you back for a future stay.Best Regards,General Manager

10/10 - Excelente

Samuel

Hospedou-se por 2 diárias em out. de 2023
Resposta de General Manager em 8 de nov. de 2023
Dear Samuel, It is lovely to know you enjoyed everything about your time at Fairfield Inn & Suites Orange Beach and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We appreciate your kind rating, and we hope you will be able to stay with us again soon.Best Regards,General Manager

10/10 - Excelente

david

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de General Manager em 15 de out. de 2023
Dear David, Thank you for the five-star rating of your stay at Fairfield Inn & Suites Orange Beach; we are glad it was perfect in every way. It was a pleasure hosting you, and we hope we will be your home whenever you visit our area! Best Regards, General Manager

10/10 - Excelente

brian

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Clean and close to the beach.
Hospedou-se por 2 diárias em out. de 2023
Resposta de General Manager em 11 de out. de 2023
Dear brian, We appreciate you sharing your thoughtful feedback with other travelers. We couldn't agree with you more; our convenient location is perfect for enjoying our beautiful Gulf Coast beach! Thank you for choosing Fairfield Inn & Suites Orange Beach, and we hope to have the pleasure of welcoming you back soon.Best Regards,General Manager

6/10 - Ok

Jillian

Could use some cross training work
Was told day before we could check in by 3. Arrived around 3 and was told 20 minutes. Came back around 4:30 and was told a few hours. There was a waiting list. Checked again at 5:30, room still not available. Was told by front desk clerk they would take $40 off the room for the inconvenience. Also heard them tell other waiting guests this. When we checked out the next day, no discount was applied to our bill. I asked the current desk clerk and he didn’t know what I was talking about and said he would check with the other managers. Still never received the discount. Hotel was nice, staff had some major communication issues across departments.
Hospedou-se por 1 diária em out. de 2023
Resposta de General Manager em 11 de out. de 2023
Dear Jillian, We want to extend our apologies for not providing you with a room within an acceptable time frame. We completely understand your frustration and the inconvenience this caused you. Our priority is always to provide exceptional hospitality; therefore, we regret this was not your experience. We are looking into the concerns highlighted with our team and will resolve them soon. We hope you will reconsider and return, as we welcome the opportunity to provide you with the seamless stay you deserve.Best Regards,General Manager

8/10 - Boa

Dale J

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Convenient
Hospedou-se por 6 diárias em out. de 2023
Resposta de General Manager em 9 de out. de 2023
Dear Dale J, Thank you for the nice rating of your Fairfield Inn & Suites Orange Beach stay. We are pleased you found our location convenient for your plans. It was a pleasure having you as our guest, and we look forward to welcoming you back to the area.Best Regards,General Manager

10/10 - Excelente

Eugene

Viagem a dois
This a a great spot if you want to be with 3 miles of many establishments.
Hospedou-se por 2 diárias em out. de 2023
Resposta de General Manager em 9 de out. de 2023
Dear Eugene, Thank you for sharing that your stay at Fairfield Inn & Suites Orange Beach was perfect in every way. We appreciate your mentioning our convenient location, and we hope we will be your home whenever you visit our area!Best Regards,General Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great stay!
Great location, comfy pool and hot tub, and beach access. Very friendly staff. Oh. And turtles to say good morning to you!
Hospedou-se por 2 diárias em out. de 2023
Resposta de Assistant General Manager em 7 de out. de 2023
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Fairfield Inn Orange Beach.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our wonderful team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 - Excelente

John

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place to explore Orange Beach. Lots of great food spots, access to beach, nice pool. Lovely vistas over the inlet.
Hospedou-se por 4 diárias em ago. de 2023
Resposta de General Manager em 5 de out. de 2023
Dear John, We appreciate you sharing your thoughtful feedback with other travelers. We are thrilled to know you enjoyed your stay with us and the pool. We couldn't agree with you more; our convenient location is perfect for enjoying our beautiful Gulf Coast beach and everything orange beach has to offer!Thank you for choosing Fairfield Inn & Suites Orange Beach, and we hope to have the pleasure of welcoming you back soon.Best Regards,General Manager

2/10 - Terrível

Marcus

Hospedou-se por 1 diária em out. de 2023
Resposta de General Manager em 22 de out. de 2023
Dear Marcus, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive whenever you are our guest.Best Regards,General Manager

10/10 - Excelente

Lauren

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de General Manager em 3 de out. de 2023
Dear Lauren, Thank you for choosing us and for the perfect rating. We are delighted to have exceeded your expectations.It was our pleasure accommodating you, and we hope you will make Fairfield Inn & Suites Orange Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,General Manager

10/10 - Excelente

Mary

Hospedou-se por 3 diárias em set. de 2023
Resposta de General Manager em 2 de out. de 2023
Dear Mary, Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you at Fairfield Inn & Suites Orange Beach, and we look forward to welcoming you again soon.Best Regards,General Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great!
Everything and everyone exceeded our expectations. Staff was excellent. So much to do in walking distance.
Hospedou-se por 3 diárias em set. de 2023
Resposta de General Manager em 27 de set. de 2023
Dear Guest, Thank you for choosing us and for taking the time to post a review. We are delighted you had a great experience and that we exceeded your expectations. We appreciate you acknowledging our courteous associates and our convenient location.It was our pleasure accommodating you, and we hope you will make Fairfield Inn & Suites Orange Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,General Manager

4/10 - Insatisfatória

Demekia

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
The bathroom had mold all on the walls, the ceiling, and around the tub. The beds were very uncomfortable, the iron didnt really work, the ironing board was broken, the balcony furniture was dirty and spider webs were everywhere on the balcony as well. The furniture . I never will stay there again.
Hospedou-se por 2 diárias em set. de 2023
Resposta de General Manager em 27 de set. de 2023
Dear Demekia, Thank you for staying with us and for your valuable feedback. We take our rooms and hotel's cleanliness very seriously; therefore, we hope you will accept our apologies for the various cleanliness issues you encountered and also for the inconvenience due to the iron board and comforts of the bed.We will share this with our housekeeping and maintenance teams to ensure further improvements. We would welcome another opportunity on your next visit to Orange Beach so we can provide you with the exceptional stay you deserve.Best Regards,General Manager

8/10 - Boa

Richard

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place for a visit.
Hospedou-se por 3 diárias em set. de 2023
Resposta de General Manager em 24 de set. de 2023
Dear Richard, Thank you for choosing us and for taking the time to post a review. We are delighted to have met your expectations. It was our pleasure accommodating you, and we hope you will make Fairfield Inn & Suites Orange Beach your home away from home whenever your travels bring you to our city. We look forward to your next visit.Best Regards,General Manager

8/10 - Boa

brianna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
It was nice
Hospedou-se por 1 diária em set. de 2023
Resposta de General Manager em 20 de set. de 2023
Dear Brianna, Thank you for posting a friendly rating of Fairfield Inn & Suites Orange Beach. We always want our guests to have a pleasant experience, and we are glad you found it good in every way while you were here. We hope you will revisit so we can provide you with another great stay.Best Regards,General Manager