2/10 - Terrível
Leila
Viagem com a família
9 de set. de 2025
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I would never recommend this hotel to anyone. From the very beginning, the staff was extremely rude and unwelcoming – there was no sense of hospitality at all. The property itself looked nothing like the pictures online. It is old, outdated, and absolutely not worthy of being called a 4-star hotel. They advertise a “private beach,” but that is simply not true – the beach is about a 10-minute walk away, not connected to the hotel.
When we were shown to our room, we were shocked. It was not in the main building but in an isolated area near the desert-like surroundings. The room was tiny, very old, and felt completely unsafe – the glass door didn’t even lock properly. There was nothing comfortable or welcoming about it.
When we immediately went to the front desk to express our concerns and request a refund, the receptionist was again incredibly rude and dismissive. Instead of offering help, she simply told us “this is what you get – take it or leave it.”
This hotel is falsely advertised, unsafe, and managed by staff who clearly don’t care about their guests. We left immediately and could not imagine spending a single night here. Save yourself the trouble and book somewhere else – this is not a true 4-star hotel and was one of the worst experiences we’ve ever had while traveling.
Leila
Hospedou-se por 4 diárias em set. de 2025
