Fachada

Avaliações de Palace in Moon Beach

3.5 out of 5
Palace in Moon Beach
1203 Maeganeku, Onna, Okinawa-ken

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 93 de 210 avaliações" "
Nota 8 - Boa. 77 de 210 avaliações" "
Nota 6 - Ok. 26 de 210 avaliações" "
Nota 4 - Insatisfatória. 10 de 210 avaliações" "
Nota 2 - Terrível. 4 de 210 avaliações" "

8,4/10

Limpeza

8,4/10

Serviço e funcionários

8,6/10

Comodidades

8,0/10

Condições e instalações da propriedade

9,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Restaurants around are expensive, everything else is awesome.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de 大城 智枝子 em 19 de abr. de 2024
Thank you very much for staying at Moon Beach Palace Hotel.At our hotel, we strive to create a relaxing space filled with the sound of waves, greenery, and fish swimming in the pond. We would like as many guests as possible to experience the atmosphere of the resort as much as possible.There are many convenience stores and restaurants in the vicinity.We will continue to strive every day to help our customers create memories during their travels.Thank you for your kind comment.All of our staff are looking forward to seeing you again.

6/10 - Ok

MASUMI

Hospedou-se por 3 diárias em mar. de 2024
Resposta de 大城 智枝子 em 3 de abr. de 2024
この度は、パレスインムーンビーチの御宿泊御予約ありがとうございました。沖縄では、老舗ホテルですが、私共ホテルは,寛ぎやすい空間づくりを心掛けております。ホテルの中は、緑に囲まれたカーテン(ポトス)小鳥のさえずりが響き、地下一階の池、水槽にも魚が泳ぎ開放感のあるロビーになっております。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。天気の良い日は、目の前に広がる碧い海、素足のままビーチへ!お部屋から眺めるサンセットも最高のロケーションです。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。コメントして下さりありがとうございました。スタッフ一同またのお越しをお待ちしております。

10/10 - Excelente

DONGJU

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em dez. de 2023
Resposta de 大城 智枝子 em 10 de dez. de 2023
この度は、パレスインムーンビーチの御宿泊誠にありがとうございます。沖縄では、老舗ホテルですが、私共ホテルは,寛ぎやすい空間づくりを心掛けております。ホテルの中は、緑に囲まれたカーテン(ポトス)小鳥のさえずりが響き、地下一階の池、水槽にも魚が泳ぎ開放感のあるロビーになっております。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。お客様の貴重なお時間を当ホテルの口コミに費やしていただきまして重ねてお礼申し上げます。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。丁寧にコメントして下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

8/10 - Boa

Hans

Hospedou-se por 1 diária em nov. de 2023
Resposta de 大城 智枝子 em 23 de nov. de 2023
この度は、パレスインムーンビーチの御宿泊御予約ありがとうございました。ホテルの中は、緑に囲まれたカーテン(ポトス)小鳥のさえずりが響き、地下一階の池、水槽にも魚が泳ぎ開放感のあるロビーになっております。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。丁寧にコメントして下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

10/10 - Excelente

wakako

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
リゾート滞在ができる
Hospedou-se por 2 diárias em out. de 2023
Resposta de 大城 智枝子 em 5 de nov. de 2023
この度は、ムーンビーチパレスホテルに御宿泊頂き誠に有り難うございました。私共ホテルは,波の音、緑の植栽、池には魚が泳ぎ解放感満載のホテル寛ぎやすい空間づくりを心掛けております。少しでも多くのお客様に出来るだけ、リゾートの雰囲気を体験していただきたいと思っております。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。丁寧にコメントして下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

8/10 - Boa

Kohei

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e comodidades
ホテルの雰囲気がとてもよく、リゾートを満喫できました。 リニューアル工事で日中は工事の音がうるさかったのが残念ですが、他は大満足です。
Hospedou-se por 2 diárias em out. de 2023
Resposta de 大城 智枝子 em 29 de out. de 2023
この度は、パレスインムーンビーチにご宿泊頂き誠にありがとうございます。ホテルの中は、緑に囲まれたカーテン(ポトス)小鳥のさえずりが響き、地下一階の池、水槽にも魚が泳ぎ開放感のあるロビーになっております。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。ホテルも創立50年もたつので館内の耐震工事のためお客様に御迷惑おかけして大変申し訳ございませんでした。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。丁寧にコメント投稿して下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

10/10 - Excelente

Shihqi

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
一樓櫃檯沒有check in & out,說明要再清楚一些
Hospedou-se por 3 diárias em out. de 2023
Resposta de 大城 智枝子 em 29 de out. de 2023
Thank you for booking your stay at Palace Inn Moon Beach.We will continue to strive every day to help our customers create memories during their travels.Thank you for your comment.All of our staff are looking forward to seeing you again.

6/10 - Ok

tomiko

Hospedou-se por 1 diária em out. de 2023
Resposta de 大城 智枝子 em 14 de out. de 2023
この度は、パレスインムーンビーチの御宿泊御予約ありがとうございました。私共ホテルは,波の音、緑の植栽、池には魚が泳ぎ解放感満載のホテル寛ぎやすい空間づくりを心掛けております。少しでも多くのお客様に出来るだけ、リゾートの雰囲気を体験していただきたいと思っております。コメントして下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

10/10 - Excelente

Isabel, Brampton

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful property that's main focus is the private beach. You do have to cover up tattoos which was no issue for us. They sell tattoo cover stickers and we prepared in advance with an arm band because of some prior research. You've got to expect to respect the local traditions, it's not really a big deal. We're tourists from Canada and I can see how other tourist from all over are quite obnoxious. Hogging the water pads, loud, playing music on the beach. Although the locals and other Japanese ppl don't complain, I think it's out of respect more than anything. Just be cautious of your behavior and be polite towards the people of Japan are and their customs. Loved the hotel and the trip as a whole.
Resposta de Colin Y. Sewake, Customer Service Representative em 7 de set. de 2023
Thank you for staying with us at Palace in Moon Beach and for providing us with your valuable review. Weʻre really glad to hear you enjoyed your accommodations and overall experience and hope that youʻll return to enjoy more!

10/10 - Excelente

CHAN

Hospedou-se por 1 diária em jul. de 2023
Resposta de 大城 智枝子 em 22 de ago. de 2023
この度は、パレスインムーンビーチの御宿泊御予約ありがとうございました。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。コメントして下さりありがとうございました。またのご利用スタッフ一同お待ちしております。

10/10 - Excelente

HEESUNG

Hospedou-se por 2 diárias em mai. de 2023
Resposta de 大城 智枝子 em 14 de jun. de 2023
このたびは,パレスインムーンビーチへご宿泊いただきまして誠にありがとうございます。また、お客様の貴重なお時間を当ホテルの口コミ投稿に費やしていただきまして重ねてお礼申し上げます。ご滞在中はごゆっくりとお過ごしいただけましたでしょうか。これからもたくさんのお客様にご満足していただけるようなホテルを目指して精進して参りますので、また沖縄にお越しの際は、パレスインムーンビーチへご宿泊いただけますと幸いでございます。スタッフ一同お待ちしております。

6/10 - Ok

Viajante verificado

Pontos positivos: Serviço e funcionários e conforto do quarto
You have to pay for every little thing
We stayed here for 3 nights but I’ll only give an opinion based off the first night and a couple other details as a typhoon kind of ruined our stay which is not the fault of the hotel. The elevators smell SO musty, most of them are carpeted on the floor and walls which is insane given the humidity. I’d hold my breath for the duration of use, it was so bad. The room was great - very spacious, clean, nothing bad to say about it. The pools were lovely but the hours seem short - outdoor closes at 6pm and indoor closes at 8pm which isn’t awesome. The beach is very uncomfortable to walk on once you get closed to the water. Tons of corral all over the place, some is quite sharp. It also closed at 5pm so no more swimming after that. They charge you for every little thing here - extra towel in your room, ¥400; want to take a kayak out, ¥3000; use the on-site onsen, ¥1700. The map they give you during check in is also very outdated, half the restaurants in the area that are listed are closed. Wasn’t my favourite place
Hospedou-se por 3 diárias em mai. de 2023
Resposta de 大城 em 5 de jun. de 2023
Thank you very much for staying at Palace in Moon Beach from among many hotels.We would like to express our sincere gratitude to all the staff.Unfortunately, due to the typhoon, we were unable to use the beach activities during our stay.However, due to construction work (earthquake resistance) in the building, we apologize for the inconvenience caused in terms of facility equipment (elevator). I am telling the facility management of Hotel Moon Beach.The indoor pool is also open until 20:00, and the hours are shortened due to the corona disaster.We will check and correct the map of stores near the hotel.Thank you for your advice.We will continue to improve so that your stay will be more comfortable.We are very sorry for the inconvenience caused to our customers in various ways. We will share your comments in the hotel and strive to improve so that our guests can have a more comfortable stay.We are looking forward to seeing you again.

8/10 - Boa

TAKAYUKI

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
スタッフも親切で、お部屋も清潔で満足です。
Hospedou-se por 3 diárias em abr. de 2023
Resposta de 大城 em 12 de abr. de 2023
この度は、パレスインムーンビーチのご宿泊頂きありがとうございました。数ある宿に中から当ホテルを選んで頂き感謝いたします。ホテルの中は、緑に囲まれたカーテン(ポトス)小鳥のさえずりが響き、地下一階の池、水槽にも魚が泳ぎ開放感のあるロビーになっております。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。スタッフへのお褒めのお言葉をいただき大変嬉しく思います。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。丁寧にコメントして下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

10/10 - Excelente

Mineo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
ビーチと庭が素晴らしい。
広過ぎないビーチと庭が素晴らしい。建物は開放的な造りで私好み。東シナ海の眺望もとても良い。深夜、空気清浄機の唸り音が唯一のマイナス点。原因は不明だった。 ホテル周辺は、食事や買い物の店が多彩で、便利です。
Hospedou-se por 1 diária em mar. de 2023
Resposta de 大城 智枝子 em 2 de abr. de 2023
この度は、パレスインムーンビーチに御宿泊頂きまして、誠にありがとうございます。沖縄では、老舗ホテルですが、私共ホテルは,寛ぎやすい空間づくりを心掛けております。お部屋でくつろいで波の音を聞きながらのんびり過ごすのも最高ですね。4/1にムーンビーチの海開きとなりました。ラグンプール(屋外)開放しております。マリンスポーツアクティビティーもございます。近隣には、コンビニ、飲食店が立ち並びお食事処が満載です。ホテルの中は、緑に囲まれたカーテン(ポトス)小鳥のさえずりが響き、地下一階の池、水槽にも魚が泳ぎ開放感のあるロビーになっております。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。お部屋での空気清浄機の音には、唸り音にびっくりされました事お詫び申し上げます。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。コメントして下さりありがとうございました。スタッフ一同またのお越しをお待ちしております。

10/10 - Excelente

YOSHIKO

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
快適に過ごしましたが、洗面化粧台の水のでが悪かったのが気になりました。
Resposta de 大城 em 2 de abr. de 2023
この度は、パレスインムーンビーチへ御宿泊、口コミへご投稿いただき、誠にありがとうございます。また、数あるホテルの中から、当ホテルをお選びいただき大変光栄でございます。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。お部屋での不備で、洗面化粧台の水のでが悪かったことお詫び申し上げます。早速、設備の方を対応させていただきました。修繕致しました。丁寧にコメントして下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

8/10 - Boa

Kazufumi

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade

6/10 - Ok

Alice

Hospedou-se por 2 diárias em dez. de 2022

8/10 - Boa

MAI

Viagem a dois, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
12月初旬に家族3人、知人4人と2泊利用させて戴きました。フロントが3階にありますが、InstagramやYouTubeで確認してから行ったので問題ありませんでした。 コロナ後、初の飛行機での旅でしたが、南国の風が吹き抜ける緑溢れる素敵なホテルで、こちらを選んで良かったです。オーシャンビューのお部屋からはプライベートビーチに沈むサンセットが綺麗に見えました。ラナイからの眺めはハワイ島を彷彿させるものでした。 廊下や一部エレベーターは段差があったり、昭和を感じる箇所もありましたが、客室はフルリノベーションされており新しく、客室内のお風呂も大浴場もとても清潔で快適でした。 朝食ブュッフェも充実しています。 ホテル内にあるギフトショップもお洒落で良かったです。 ホテル周辺徒歩圏内に、FamilyMartや居酒屋さんもあり利便性が高いです。短い滞在でしたがフロントの方が親切に対応して下さり、何の不便を感じる事無く大変快適な旅行となりました。 沖縄には高級ホテルや利便性の高いホテルが沢山あり迷いますが、コストパフォーマンスが高いこちらを、次回もまた利用させて戴きたいと感じました。
Resposta de 大城 智枝子 em 2 de abr. de 2023
この度は、パレスインムーンビーチの御宿泊御予約誠にありがとうございます。沖縄では、老舗ホテルですが、私共ホテルは,寛ぎやすい空間づくりを心掛けております。ホテルの中は、緑に囲まれたカーテン(ポトス)小鳥のさえずりが響き、地下一階の池、水槽にも魚が泳ぎ開放感のあるロビーになっております。日常の生活から、少し解放され、景観、波の音、自然の美に癒され滞在期間中リフレッシュできたようでうれしく思います。天気の良い日は、目の前に広がる碧い海、素足のままビーチへ!お部屋から眺めるサンセットも最高のロケーションです。ホテルの客室、スタッフへのお褒めのお言葉をいただき大変光栄に思います。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。口コミコメントありがとうございます。スタッフ一同またのお越しをお待ちしております。

8/10 - Boa

Abigail

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Fabulous place to stay but the traditional Japanese style room beds were not very comfortable
Resposta de 大城 em 4 de nov. de 2022
Thank you very much for your reservation at Palace in Moon Beach.At our hotel, we strive to create a relaxing space where you can relax with the sound of waves, greenery, and fish swimming in the pond. We would like as many guests as possible to experience the atmosphere of the resort.The Japanese-Western style room on the mountain side has 2 single beds, a tatami mat room of 4.5 tatami mats,The seaside Japanese-Western style room has 2 semi-double beds and 6 tatami mats. Thank you for your understanding.Thank you for your comment.We are looking forward to seeing you again.

10/10 - Excelente

chihiro

Hospedou-se por 1 diária em out. de 2022

8/10 - Boa

Masao

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
ビーチが綺麗だった。
Hospedou-se por 2 diárias em set. de 2022
Resposta de 大城 em 9 de out. de 2022
この度は、ムーンビーチパレスホテルに御宿泊頂き誠に有り難うございました。私共ホテルは,波の音、緑の植栽、池には魚が泳ぎ解放感満載のホテル寛ぎやすい空間づくりを心掛けております。少しでも多くのお客様に出来るだけ、リゾートの雰囲気を体験していただきたいと思っております。これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。コメントして下さりありがとうございました。またのお越しをスタッフ一同心よりお待ちしております。

10/10 - Excelente

Karen

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
We had an amazing stay in this hotel. Its has an easy access to any marine activities we want. But unfortunately we didn’t have enough time to do all the activities. The hotel staffs wasn’t so friendly to us, its hard to catch smiles on their faces, i believe Okinawan people are warm and happy people. But the all experiences was worth it. We highly recommend the place!
Hospedou-se por 3 diárias em set. de 2022
Resposta de 大城 em 8 de out. de 2022
Thank you for staying at Palace in Moon Beach.Thank you for choosing our hotel from among many hotels.With the sound of waves, greenery, and fish swimming in the pond, the hotel is filled with a feeling of liberation.Although it is 50 years old, the room was renovated two years ago. I am very happy that you were pleased with the spacious and comfortable space and location.Our hotel strives to create a relaxing space. We would like as many customers as possible to experience the atmosphere of a full-fledged resort at a reasonable price.We will continue to strive every day to help our customers create memories of their trip.Thank you for your comment.We are looking forward to seeing you again.

10/10 - Excelente

HIDENORI

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
対応もよく、きれい。一日中遊べる。
Hospedou-se por 1 diária em set. de 2022
Resposta de 大城 em 24 de set. de 2022
この度は、パレスインムーンビーチの御宿泊御予約誠にありがとうございました。ゆっくりおくつろぎ出来ました事うれしく思います。またのご利用スタッフ一同お待ちしております。

10/10 - Excelente

YUSUKE

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2022
Resposta de 大城 em 29 de ago. de 2022
この度は、パレスインムーンビーチの御宿泊誠に有難うございました。口コミ投稿ありがとうございます。またの御宿泊スタッフ一同お待ちしております。

10/10 - Excelente

Balce

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room is nice and clean and direct access to beach, with outdoor pool and indoor pool nearby. Both kids and adults alike will enjoy and relax. I wish we stayed a couple of more days instead of going on a city tour.
Hospedou-se por 4 diárias em jul. de 2022
Resposta de 大城 em 23 de jul. de 2022
Thank you for your reservation at Palace in Moon Beach. I am glad that I was able to relax a little from my daily life and be healed by the scenery, the sound of the waves, and the beauty of nature and refreshed during my stay. We will continue to work hard every day to help you create memories of your trip. Thank you for your polite comment. We look forward to seeing you again.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2022
Resposta de 大城 em 23 de jul. de 2022
Thank you for your reservation at Palace in Moon Beach.

2/10 - Terrível

KAORI

Hospedou-se por 2 diárias em jun. de 2022
Resposta de 大城 em 23 de jul. de 2022
この度は、パレスインムーンビーチの御予約誠にありがとうございました。 またのお越しをスタッフ一同心よりお待ちしております。

10/10 - Excelente

Keiko

Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 3 diárias em jun. de 2022

8/10 - Boa

Karen, Seattle

Viagem em grupo, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall, I enjoyed my stay here. My husband and I were here on a trip to Okinawa with another couple. We really enjoyed the pool, which is an infinity pool. The private beach was also quite nice. From our room, we had an ocean view and the balcony was nice. The room itself was good. Very modern and clean. The bathroom was quite small, though. The hotel itself was quite dated and some of the hotel areas were a bit rundown. There was also a lot of construction going on during our stay. Personally, it didn’t bother me since we didn’t hear noise from our side of the hotel, but our friends’ room was on the other side and they complained about noise. The hotel also has some nice shops and dining, although we mainly ate at restaurants nearby. There are many good restaurants near the hotel and within walking distance, so that was great. The hotel also offer activities, such as snorkeling, kayaking, jet ski, etc. My husband and I went on the snorkeling excursion to the hotel’s private island, and it was really fun. We saw some really pretty fish and coral reefs. The island is a 15-minute boat ride away. We had a lot of fun staying at this hotel.
Hospedou-se por 3 diárias em abr. de 2022
Resposta de 大城 em 14 de mai. de 2022
Thank you for staying at Palace in Moon Beach Hotel. It seems that you were a little freed from your daily life, healed by the scenery, the sound of the waves, and the beauty of nature, and refreshed during your stay. At our hotel, we strive to create a relaxing space. We would like as many customers as possible to experience the atmosphere of a full-scale resort at the lowest possible price. Inside the hotel, the chirping of birds (potos) surrounded by greenery echoes, and the pond on the first basement floor and the aquarium are also open to fish. We apologize for the inconvenience caused to our customers due to the large amount of noise caused by the construction work in the hotel. We will continue to strive every day to help you create memories of your trip. Thank you for your polite comment. We look forward to seeing you again.

10/10 - Excelente

??

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
ロケーション、コスパ、全て最高!
Hospedou-se por 2 diárias em abr. de 2022
Resposta de 大城 em 14 de mai. de 2022
この度は、パレスインムーンビーにご宿泊頂き、誠にありがとうございます。 滞在期間中のんびりできたようでよかったです。 お部屋でくつろいで波の音を聞きながらのんびり過ごすのも最高ですね。 ホテルの中は、緑に囲まれ小鳥のさえずりが響き 地下一階の池、水槽にも魚が泳ぎ開放感のあるロビーになっております。 これからもお客様のご旅行の思い出作りのお手伝いができるよう日々邁進してまいります。 またのお越しをスタッフ一同心よりお待ちしております。

10/10 - Excelente

IKUMI

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2021

8/10 - Boa

Diordane

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
It was a good stay, bar needs to open a little later
Hospedou-se por 1 diária em nov. de 2021
Resposta de 大城 em 22 de nov. de 2021
Thank you for your reservation. Restaurants, lounges, etc. are open in a shorter time to prevent coronavirus. Thank you for your understanding. We look forward to seeing you again.

8/10 - Boa

MASAYO

Hospedou-se por 2 diárias em out. de 2021

10/10 - Excelente

Luke

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
great for a family beach/pool day
Really nice facility, would definitely look to stay again. One note, the Palace in Moon Beach is IN the Moon Beach Hotel, a bit confusing, you have to go to 3rd floor to check in but you have full access to all Moon Beach Hotel facilities. Most of restaurants closed for COVID, but main buffet open. Easy to migrate from beach, to outdoor infinity pool, to shaded indoor/outdoor pool. Good locker rooms at the pool/beach. Room we were in was 2 single beds (pushed together) and two pallet beds for kids on totami (sp?) mat floor--worked for us. Nice balcony.
Hospedou-se por 1 diária em set. de 2021
Resposta de 大城 em 14 de set. de 2021
Thank you for your reservation at Palace Inn Moon Beach. We are very honored to have you choose our hotel from among the many hotels. We would like to thank you for your detailed understanding of the hotel reception, information on the dining venues in the hotel, beach and pool explanations, and room explanations. Due to the coronavirus emergency declaration, the restaurant in the hotel is closed and we apologize for the inconvenience. We are delighted to have you stay and enjoy your family time. All the staff will continue to devote themselves every day so that many customers can spend their time comfortably. We look forward to seeing you again.

10/10 - Excelente

Kae

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
ロケーション、立地、どれも最高でした。 古いホテルですが、とても雰囲気があり、洗練され過ぎたビーチとはまた違うバカンスが楽しめるホテルです。
Hospedou-se por 2 diárias em set. de 2021
Resposta de 大城 em 14 de set. de 2021
この度は、パレスインムーンビーチの御宿泊御利用誠にありがとうございました。 また、数あるホテルの中から、当ホテルをお選びいただき大変光栄でございます。 創立50年余りの古いホテルですが、立地も良く、近隣には飲食店も多くお客様には、喜ばれております。 ホテルの部屋より眺める夕日も最高に綺麗見えます。 バカンスを楽しまれたようでスタッフ一同うれしく思います。 これからもたくさんのお客様が快適にお過ごしいただけますよう、スタッフ一同、日々精進してまいります。 是非、沖縄にお越しになる時は、パレスインムーンビーチをご利用いただけますと幸いです。 スタッフ一同心よりお待ちしております。

8/10 - Boa

Erika

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
フロントの方の接客はよかった お部屋のお風呂がユニットバスだったので 大浴場にいにました。 使用料が、1000円でタオルなどもあってよかったですが、シャンプーやコンディショナー、ボディーソープが、部屋にあるものより 質が悪い感じがして残念だった。
Hospedou-se por 2 diárias em ago. de 2021
Resposta de 大城 em 25 de ago. de 2021
この度は、パレスインムーンビーチの御宿泊誠にありがとうございました。 大浴場は、ホテルムーンビーチの設備管理になり、アメニティーサービス(シャンプー、リンス、ボディーソープ)は、ホテルムーンビーチの客室と一緒のアメニティーになっております。 その旨、ホテルムーンビーチにお伝えいたします。 またの御利用スタッフ一同お待ちしております。

8/10 - Boa

Viajante verificado

Hospedou-se por 2 diárias em jul. de 2021
Resposta de 大城 em 24 de jul. de 2021
御宿泊ありがとうございました。 またの御利用スタッフ一同お待ちしております。

10/10 - Excelente

Viajante verificado

Hospedou-se por 3 diárias em jun. de 2021

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em jun. de 2021
Resposta de 大城 em 6 de jul. de 2021
御宿泊御予約ありがとうございます。 ホテルの滞在を満喫された事スタッフ一同うれしく思います。 またのご利用をお待ちしております。

10/10 - Excelente

Viajante verificado

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was really friendly. They were attentive to us the minute we arrived. They gave kids treats when we checked in. The room was very clean and spacious for out family of 4. I would highly recommended this place.
Hospedou-se por 1 diária em mai. de 2021
Resposta de Colin Y. Sewake, Customer Service Representative em 30 de mai. de 2021
Thank you for staying with us at Palace in Moon Beach Hotel and for taking the time to provide us with a review. We’re glad to hear that you enjoyed your accommodations and our friendly staff. We strive to make the most comfortable stay as possible for our guests and hope that you will visit Okinawa again and stay with us to enjoy more of this beautiful island!

10/10 - Excelente

kimiko

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
 とても素晴らしい4日間を過ごさせていただきました。
Hospedou-se por 3 diárias em abr. de 2021
Resposta de 大城 em 11 de abr. de 2021
この度は、パレスインムーンビーチの御宿泊御利用誠にありがとうございました。 また、数あるホテルの中から、当ホテルをお選びいただき大変光栄でございます。 これからもたくさんのお客様が快適にお過ごしいただけますよう、スタッフ一同、日々精進してまいります。 是非、沖縄にお越しになる時は、パレスインムーンビーチをご利用いただけますと幸いです。 スタッフ一同心よりお待ちしております。

10/10 - Excelente

Viajante verificado

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
お部屋が最高でした。
Hospedou-se por 1 diária em mar. de 2021
Resposta de 大城 em 8 de mar. de 2021
この度は、パレスインムーンビーチの御宿泊御利用ありがとうございました。 またのご利用スタッフ一同お待ちしております。

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2021
Resposta de 大城 em 16 de fev. de 2021
御宿泊御利用ありがとうございました。

10/10 - Excelente

shiori

Hospedou-se por 1 diária em nov. de 2020

10/10 - Excelente

わく, tokyo

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
とてもいいホテルでした。ロケーション、雰囲気、すごく好きでした。植物メインにしているところも最高です!また泊まりたいと思います!
Hospedou-se por 3 diárias em out. de 2020
Resposta de 大城 em 4 de nov. de 2020
御宿泊御利用ありがとうございます。 ゆっくりおくつろぎできました事うれしく思います。 またの御利用スタッフ一同お待ち申し上げます。

8/10 - Boa

Viajante verificado

Hospedou-se por 3 diárias em out. de 2020
Resposta de Colin Y. Sewake, Customer Service Representative em 23 de out. de 2020
Thank you for staying with us at Palace In Moon Beach Hotel and for taking the time to provide us with a rating.

6/10 - Ok

sk, 東京

Viagem a dois
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
彼女と宿泊。ホテル自体の古さは感じるが、周辺にはレストラン街があり、東南アジアの島やグアム あたりにいる気分で非常に良い。部屋にアルコールがあり、コロナ対策もバッチリ。しかし、フロントの方はホテル内で案内があるツアーの事を知らないし、もうちょっと頑張って欲しかった。チェックイン時に入り口から荷物を預けて部屋まで届けてくれるが、買い物した物を何回も台車から落とされたのは気になる。難しいサービスならやらなければ良い。また、車がないと行けない立地でホテル代に上乗せすればいい話なのにと思うが、駐車料金は有料、ビーチのパラソルも沢山空いてるのに有料、なんでも有料でケチな経営体制を垣間見た時はかなり萎える。そういった判断を都度させる事自体がリゾート気分を台無しにさせる事を理解して欲しいし、側から見てどの客層を相手にしたいのかよくわからない。サービス面が建物に完全に負けており、一流ホテルとは言えないが、それを差し引いても立地、環境面でもっと長く泊まりたいと思うホテルではあった。
Hospedou-se por 2 diárias em set. de 2020
Resposta de パレスインムーンビーチ em 10 de out. de 2020
この度は、パレスインムーンビーチの御宿泊誠に有難うございます。 ご案内の時、荷物を落とされた事大変申し訳ございませんでした。今後フロント一同注意し改善してまいります。 ホテルも50年の建物で古さはあります。この建物は、ホテルムーンビーチの建物でホテルが2つ異なっているホテルです。駐車場の管理、ビーチ(プライベイトビーチ)マリンスポーツの管理はホテルムーンビーチの施設になるため施設管理料金が発生いたします。マリンスポーツの御案内もパンフレットで御案内しておりましてコロナで運営していないプランもあるため把握してなくて大変申し訳ございませんでした。 今後ともパレスインムーンビーチのご利用スタッフ一同お待ちしております。

10/10 - Excelente

furin, 大阪府

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
周辺に飲食店も多いので便利です!
Hospedou-se por 2 diárias em set. de 2020
Resposta de パレスインムーンビーチ em 10 de out. de 2020
パレスインムーンビーチの宿泊ご利用有難うございます。立地は、飲食店が多く喜ばれております。 又の御利用お待ちしております。

8/10 - Boa

Henrique Gustavo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Family hotel
Amazing swimming pool and beach. Ideal for family.
Hospedou-se por 3 diárias em jul. de 2020
Resposta de Colin Y. Sewake, Customer Service Representative em 13 de ago. de 2020
Thank you for staying with us at Palace in Moon Beach Hotel and for taking the time to provide us with a review. We’re glad to hear that you enjoyed your accommodations, our pool and beach, and our family friendly environment. We strive to make the most comfortable stay as possible for our guests and hope that you will visit Okinawa again and stay with us to enjoy more of this beautiful island!

4/10 - Insatisfatória

Laura

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
The hotel is clean and generally in good condition. However, they charge you for everything that normal hotels would not charge you for. They charge you for using the parasols and beach beds and also, they charge for beach towels. It is absurd that you are paying already a high price and they charge you for these facilities that should be provided to all guests.
Hospedou-se por 1 diária em ago. de 2020
Resposta de Colin Y. Sewake, Customer Service Representative em 10 de ago. de 2020
Thank you for staying with us at Palace In Moon Beach Hotel and for taking the time to provide us with a review. Marine sports parasols, summer beds, and beach towels are charged for a rental fee. Other private beaches in Okinawa are charged similarly. This fee system is common in Japan (in some cases, it may be all-inclusive) which is different from overseas. In the case of Moon Beach, we have adopted this pricing system and would like to ask for your understanding. As for towels at Palace in Moon Beach Hotel, the number of sets per people in the room are provided with your reservation. If you stay overnight, we will replace them during housekeeping services. However, if you request them directly on the beach, you will be charged. The rental system may be different from overseas. We are sorry for any insufficient explanation and will improve our explanation for our valued customers. Thank you for your understanding.