Hilariously bad place and I feel ripped off. I had the “best room”
first night:
the bathroom light switch didn’t work,
the air conditioning didn’t work
Next day:
they “fixed” the light switch (it immediately started to fail again btw).
They told me that the ac is central so it can only reduce temp to the temp outside (like, you know… a window). They sent the handyman to explain.
I had set the FAN on high. He repeated what the front desk said. Then told me that the “high” FAN setting meant the temperature would be high. He didn’t know how to use the ac controller.
I pretended I believed him so I could get to work.
Next day
I tried to take shower. The hand held shower head sprayed water sideways, drenching me and the bathroom. It got worse, the water was cold. Called them. Ten minutes later I’m naked, wet, cold and the handyman knocks.
At that point I just told them I was leaving and that I’d like what I paid for the remainder of my stay back. They said that my room was “non-refundable.” I’ll never again assume that air conditioners, light switches, shower heads and hot water work when I prepay an orbitz hotel.
There is actually no public pool and sauna. They have those in their family apt which is often occupied by other guests.The gym and spa and restaurant are a comedy. Read the other reviews.
Fraudulent description of hotel to get 5 stars on Orbitz. BARELY a 3 star.