Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 634 de 1191 avaliações" "
10 - Excelente
634
Nota 8 - Boa. 259 de 1191 avaliações" "
8 - Boa
259
Nota 6 - Ok. 151 de 1191 avaliações" "
6 - Ok
151
Nota 4 - Insatisfatória. 69 de 1191 avaliações" "
4 - Insatisfatória
69
Nota 2 - Terrível. 78 de 1191 avaliações" "
2 - Terrível
78
9,0/10
Limpeza
8,6/10
Serviço e funcionários
8,8/10
Comodidades
9,0/10
Condições e instalações da propriedade
8,6/10
Cuidado com o meio ambiente
Avaliações
6/10 - Ok
Paul
Viagem a dois
4 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
When we checked in we were given a room that was occupied. A very disturbing experience. Fortunately no one was in the room at the time. We received a complimentary spa treatment for what happened. Still not happy with how our stay at the Moon Palace started.
Paul
Hospedou-se por 3 diárias em abr. de 2024
2/10 - Terrível
Joshua Douglas
4 de mai. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Don’t stay here.
Joshua Douglas
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 4 de mai. de 2024
Dear Joshua Douglas,Thank you for sharing your feedback. We would like to hear more about your experience and why you do not recommend our resort. Please write to us and tell us about your experience.We look forward to hearing from you.Sincerely
10/10 - Excelente
Steven
Viagem a dois
2 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent poolside bartenders/ great staff in general. Plenty of different meals/restaurants to choose from.
Steven
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 4 de mai. de 2024
Dear Steven,We appreciate your choosing to vacation with us here at Moon Palace Jamaica. We are glad to hear your stay was fulfilling especially with the service from the staff and the meal options. We are glad to have met your expectations and be apart of your great experience.It was a pleasure having your here and we look forward to welcome you back.Best Regards
6/10 - Ok
Trevor
2 de mai. de 2024
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Greeting staff was excellent front desk helpful. But are room wasn't ready had to wait 1 -1/2 hrs even thou we arrived a day late cause we missed or flight . Room wasn't stiocked seemed like they just shoved us in a room the was on stand by . The jacuzzi tub was not working , missing toiletries. . The restaurant peir 8 was sub standard. They had me pay fir my meal before i even received it asked me to go uo to front desk and pre pay my meal during my appetizer. Basically ruined dinner . I requested for them to make up for ruining our dinner. Last night they made up for ut thou , they made ys feel special with a great experience on the beach and chef Colin come out and told us he was cooking a meal for us and we need nit to see a menu ... made ut right
Trevor
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 2 de mai. de 2024
Dear Trevor,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you sharing your feedback form your stay. We are sorry to hear that is was not a fulfilling experience, however we were able to rebut and improve your experience.Just for clarity, I would like to share that the staff did not send you to the front desk to pay for your meal before hand, but rather, as you were ordering for the menu that attracts a cost, they had asked you to place your card on hold a the front desk. We would like to apologize for any miscommunication and or inconvenience that may have resulted. It was a pleasure having you here , and we hope to welcome you back.Best Regards
10/10 - Excelente
Jave
Viagem com família e crianças pequenas
1 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was relaxing and fun, my family enjoyed every minute of there time there
Jave
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 1 de mai. de 2024
Dear Jave,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We are pleased to hear that you had a relaxing time here with us , so much so that every minute was filled with lasting memories. We are delighted to have hosted you stay, and we look forward to having you back soon.Kindest Regards
8/10 - Boa
Shannon, new york
Viagem com a família, Viagem com família e crianças pequenas
30 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Amazing experience at the Moon Palace! Great for small kids and teens. We never bored or hungry. Perfect family vacation
Shannon
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 1 de mai. de 2024
Hello Shannon,Wonderful!Thank you for sharing your excellent experience. We are glad to hear you had an amazing time. We are more so happy to hear that were never bored nor hungry with the many options available. It was a pleasure hosting your vacation and we look forward to welcome you back.Best Regards
4/10 - Insatisfatória
YONG
Viagem com família e crianças pequenas
30 de abr. de 2024
Pontos positivos: Serviço e funcionários
The Resort Credit we received can only be used for very limited items, and there are many restrictions on it. The room is very small.
YONG
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 30 de abr. de 2024
Dear Yong,We would like to thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you sharing your feedback on your recent stay. We are sorry to hear your expectation were not met with regards to the resort credits and the size rooms. Kindly note that the different category rooms are standard in size, and based on availability you can upgrade if you desire to do so. Finally, resort credits are on selected items, excursions/ activities. We sincerely apologize if this information was not clearly explained. It was a pleasure having you vacation with us and we do hope to welcome you back for a more fulfilling experience.Best Regards
10/10 - Excelente
Bryan
Viagem com a família
29 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property is well maintained and very safe.
Bryan
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 30 de abr. de 2024
Dear Bryan,We would like to thank you for taking the time to share your feedback with your recommendation. We are happy to hear your expectations were met and you felt safe while enjoying your stay.It was a pleasure having you here and we look forward to having you back.Best Regards
8/10 - Boa
Kenny
28 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
My family and I enjoyed this resort, great entertainments and even better food. Cosmetically the hotel needs a face lift but beside the superficial factors, i give it an A.
Kenny
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 30 de abr. de 2024
Hello Kenny,Great!We gladly receive your feedback with your recommendation and you A ratings. We are happy to have had you here and to have met your expectation. We are delighted to have been apart of your stay and look forward to welcome you back.Best Regards
6/10 - Ok
Daniela
28 de abr. de 2024
Pontos positivos: Limpeza
Daniela
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 30 de abr. de 2024
Dear Daniela,Thank you for taking the time to share your ratings. We would like to hear about your experience, so we are kindly asking that you write to us and tell us. We look forward to hearing from you.Best Regards
10/10 - Excelente
Peith Sean
Viagem com família e crianças pequenas
28 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved- spa and turn down service
Peith Sean
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 30 de abr. de 2024
Hello Peith Sean,Thank you for choosing Moon Palace Jamaica as your resort destination. We are pleased that you have shared your experience and shared how much you appreciated the spa and the turn down service. It was a pleasure having you here and we look forward to having you back.Best Regards
6/10 - Ok
Mutsuki, New York
Viagem com família e crianças pequenas
27 de abr. de 2024
We didn’t like the pushy sales at this hotel. We didn’t like resort credit system either. It is not gift given, they are trying to let customers spend more money because you have to pay fees to use credits. Beach was small but beautiful. Staff were nice. Food is ok except some restaurants. Worst part was they did not have a room i booked with 2 beds as I requested in advance so they put us in the room in equal grade by their definition. We felt it was downgraded because I booked walk out suite but the room we got was just an ocean view suite. Kids were very disappointed that they did get a room right out to the beach.
Mutsuki
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 30 de abr. de 2024
Hello Mutsuki,Thank you for choosing Moon Palace Jamaica as your resort destination. We appreciate you sharing your valuable feedback on your recent stay. We are sorry that your were not able to get your bed preference. We sincerely apologize for any inconvenience this may have caused, as requests are based on availability. We are happy to hear the staff were warm and friendly and for most part, the food was good. It was a pleasure having you here and we look forward to welcome you back for a more fulfilling stay.Best Regards
2/10 - Terrível
Lady Mark
27 de abr. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Disgusting
Lady Mark
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Moon Palace Jamaica em 30 de abr. de 2024
Hello Lady Mark,Thank you for making it Moon Palace Jamaica. We would like to hear more about your stay and to know what exactly was not pleasing to you. We aim to provide a memorable experience for all our guest, hence we are inviting you to tell us more about your experience. We look forward to hearing from you. Best Regards
10/10 - Excelente
Allana
26 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place for the whole family!!
Allana
Hospedou-se por 4 diárias em jan. de 2024
Resposta de Moon Palace Jamaica em 27 de abr. de 2024
Hello AlanThank you for sharing your 5/5 review. We appreciate your feedback. We are happy to hear your entire family had a wonderful time and we look forward to welcome you back.Best Regards
8/10 - Boa
Tankoua Ngatcha Paule
Viagem com a família
26 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
very clean and very good services
Tankoua Ngatcha Paule
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 27 de abr. de 2024
Hello Tankoua Ngatcha,We appreciate you for sharing your 4/5 review. We appreciate your feedback telling us how you appreciated the facility and the wonderful service. We look forward to welcome you back.Best Regards
10/10 - Excelente
flava
25 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
flava
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 27 de abr. de 2024
Hello Flava,Thank you for sharing your 5/5 review. We appreciate your feedback. We do hope you had a splendid time and we look forward to welcome you back.Best Regards
6/10 - Ok
Sherri
Viagem com a família
25 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hotel was clean. Staff was very friendly. Beach was ok. It’s the bay so if you’re looking for waves this isn’t your place. Buffet was ok for breakfast. Lunch and dinner not so great. Dining options limited at night and we didn’t like any of the food. Jerk hut was awesome and the outdoor pizza spot.
Sherri
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 27 de abr. de 2024
Dear Sherri,Thank you for choosing Moon Palace Jamaica as your resort destination. We appreciate you taking the like to share your feedback on your recent visit. We have noted your pros and cons . We are sorry to hear that you felt the dining options were limited. With over 6 dinner restaurants , including specialty dining and other options such as sushi and the panni station we are sorry the hear it seemed limited. I have shared your feedback with the respective department to inform them of your experience. We do hope to welcome you back for a more fulfilling stay.Kindest Regards
10/10 - Excelente
Evadney
Viagem com a família
25 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Beautiful hotel!
Plenty of food!
Clean beach!
Lots of pools!
Great service!
Gorgeous grounds!
Near to all!!!!!
Evadney
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 27 de abr. de 2024
Dear Evadney,Thank you for sharing your review to tell us about your fantastic experience! We are delighted to have had you vacation with us and to hear about your amazing stay. It was a pleasure having you here and we cant wait to welcome you back.Kindest Regards
10/10 - Excelente
Ekaterina
25 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I liked everything about this trip. The hotel grounds were so clean and beautiful. It never felt crowded in the pool or on the beach. The beach was not big but so beautiful. The water was so amazing. We could always find sits by the pools or the ocean without having to reserve it at 6 am as some of the review mention it. The drinks were great. I don’t think they were watering down the alcohol like some other resorts do. Overall it was an awesome April vacation.
The only thing I wasn’t big fan of is wish they didn’t push the time share so much at the check in and then they try selling you a deal for next trip for $299 administrative fee as you check out. We got sucked into it and reserved the “deal” for next year. I looked into it and it seemed liked it was a good deal. I made sure it wasn’t a time share I was signing up for.
Ekaterina
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 25 de abr. de 2024
Dear Ekaterina,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you taking the time to share your review to tell us about your magnificent experience. We are truly happy that you came despite, a few negative reviews, to get the experience yourself, which was nothing as the reviews shares. We are delighted that your expectations we met and we appreciate your sharing your valuable feedback. We are excited to welcome you back next year.
6/10 - Ok
Ansaf
24 de abr. de 2024
Ansaf
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 27 de abr. de 2024
Dear Ansaf, Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you sharing your ratings on your stay. We would like to hear more about your stay. We are inviting you to write to us , to help us see how we can improve your ratings for your next stay.We look forward to hearing from you .Kindest Regards
10/10 - Excelente
Sophia
Viagem com a família
24 de abr. de 2024
Pontos positivos: Limpeza e comodidades
Beautiful
Sophia
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 25 de abr. de 2024
Dear Sophia,Thank you. We are delighted your have shared your 5 stars ratings and your comment. It was a pleasure hosting your stay and we look forward to welcome you back.Best Regards
6/10 - Ok
Edward F
Viagem em grupo, Viagem a dois
24 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel and staff were somewhat okay. Breakfast at the buffet was terrible, cold food, and substandard. Jerk hut personnel needs some customer service training. Restaurant Pier 8,ensure to inform patrons,that some items on the menu, has a price attached, which I find strange at an all inclusive.
Edward F
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 24 de abr. de 2024
Dear Edward,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We appreciate you taking the time to share your valuable feedback. We are sorry to hear about your experience. We have shared your review with the respective department and we will reinforce the quality service that we deliver here at The Palace Company.We are pleased to have had you vacation with us and we look forward to welcome you back for a more fulfilling experience.Kindest regards
8/10 - Boa
VICTORIA
Viagem a dois
23 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice
VICTORIA
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 24 de abr. de 2024
Hello Victoria,Thank you for sharing your 4/5 ratings and your feedback. It was a pleasure hosting your stay.Best Regards
6/10 - Ok
joslyn
Viagem a dois, Viagem com família e crianças pequenas
21 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Check out line way too long. Not many things for teenagers. Room service food dry and no flavor
joslyn
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 23 de abr. de 2024
Dear Joslyn,We appreciate you choosing to vacation with us here at Moon Palace Jamaica. We are please that you have shared your feedback. We have noted your dissatisfaction and shared it with the relevant department. We do sincerely apologize for any inconveniences caused. We will use your valuable feedback to guide us in eliminating another guest having the same experience.Best Regards
10/10 - Excelente
Elizabeth
Viagem em grupo
20 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
10/10 would recommend nice resort very clean nice bars & eating options.
Elizabeth
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 23 de abr. de 2024
Hello Elizabeth,Amazing!We appreciate your feedback and we and we gladly accept your recommendation.Best Regards
10/10 - Excelente
Jean
Viagem com a família
19 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is a wonderful property, the ambience is great, a good choice of dining options, staff are attentive and altogether a great experience at Moon Palace.
Jean
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 20 de abr. de 2024
Dear Jean,Thank you for choosing to vacation here with us. We are please that you took the time to share your experience and tell us about your wonderful experience. We are happy that we have met your expectations and had a great and fulfilling stay. We are please to have welcomed you and to have been apart of this memorable experience.Best Regards
8/10 - Boa
Katrina Lynn
Viagem com a família
17 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
loved the white sand clean beach and the dolphins on resort
Katrina Lynn
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 18 de abr. de 2024
Hello Katrina,Thank you for choosing Moon Palace Cancun, as you vacation destination. We are happy to receive you your valuable feedback on your recent stay. We are delighted to hear that you absolutely love the white sand beach, and enjoyed the Dolphin experience.We are please to have had you vacation with us and we look forward to welcome you back.Best Regards
10/10 - Excelente
Tonoya
16 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I enjoyed my stay. The food was great and the staff was excellent
Tonoya
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 17 de abr. de 2024
Hello Tonoya,Amazing!Thank you for sharing you fulfilling experience. We are happy to hear you enjoyed the delicious food and your expectation were met. It was a pleasure hosting your stay and we look forward to welcome you back.Best Regards
2/10 - Terrível
Anurag
Viagem com a família
16 de abr. de 2024
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
If we had known that the resort would be so bad we would have never gone. The resort is minimum of 90 min to 150 min from the airport depending on the route the bus takes. The staff is very rude at all places.. front desk, door staff, bars and beach. And the rudeness shows even if you tip well. Food was the worst. Fine dining restaurants Momos and La Gandola were awful. The buffet was slightly better but only barely.
Anurag
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 20 de abr. de 2024
Dear Anurag,Thank you for choosing Moon Palace Jamaica as your destination resort. We appreciate you sharing your valuable feedback on your recent experience. We are sorry to hear that from start this was not what you expected. We aim to provide only the best to our guest and we have shared your review with the respective department for their follow up. We do apologize for any inconveniences caused during your stay.Kindest Regards
8/10 - Boa
Terry Ann
Viagem com a família
16 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
I had a great time. It is a great vacation spot for families. The town is walking distance with lots of shopping options. The downside is the sales pitch to buy vacation packages. The arcade was a popular spot for the family, the playroom was a wonderful drop off spot for children. I would recommend this place.
Terry Ann
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 17 de abr. de 2024
Hello Terry-Ann,Amazing!Thank you for sharing your recommendation. We are happy to hear it was a wonderful and fulfilling experience for you. We are glad to have been apart of you vacation, and we hope to welcome you back soon.Kindest Regards
8/10 - Boa
Lauren
15 de abr. de 2024
Lauren
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 17 de abr. de 2024
Dear Lauren,Thank you for choosing to vacation with us. We are please to receive your 4/5 ratings. We do hope you had a fulfilling experience and we look forward to having you back.Best Regards
8/10 - Boa
Tawana
Viagem com a família
15 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I liked the amenities and the attentive staff.
Tawana
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 17 de abr. de 2024
Hello Tawana,Awesome!We are delighted to hear about your fulfilling experience. We appreciate you highlighting the attentive staff and your appreciation for the amenities. It was a pleasure having you here with us and we look forward to having you back.Best Regards
10/10 - Excelente
Keiarah
15 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very night we had something to do the food was delicious the drinks were good. The entertainments was on point ❤️
Keiarah
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 17 de abr. de 2024
Hello Keiarah,We would like to thank you for entrusting Moon Palace Jamaica to take care of your vacation accommodation. We are delighted to hear that you appreciated the food options. We are also glad to hear that the entertainment was a hit. We are glad to have been apart of your memorable vacation, and we look forward to having you back.Best Regards
10/10 - Excelente
Luzmila
Viagem com família e crianças pequenas
15 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I like everything
Luzmila
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 17 de abr. de 2024
Dear Luzmila,Fantastic!We appreciate your valuable feedback telling us about your fulfilling stay. We are glad to have been apart of this experience, and we hope to welcome you back.Kindest Regards
8/10 - Boa
ROBERT
Viagem a dois
14 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
next to sea - lovely pools . restaurants all close by
ROBERT
Hospedou-se por 9 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 15 de abr. de 2024
Dear Robert,We are glad that you choose to vacation with us here at Moon Palace Jamaica. It is our pleasure to receive your 4/5 ratings. We do hope your expectation were met and you had a fantastic and memorable experience. We excitedly look forward to your next stay.Best Regards
10/10 - Excelente
Premraj
Viagem com a família
14 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent
Premraj
Hospedou-se por 1 diária em abr. de 2024
Resposta de Moon Palace Jamaica em 15 de abr. de 2024
Hello Premraj,We are delighted that you took the time to share your 5/5 ratings. We are hoping that you had a memorable experience, and we look forward to welcoming you back.Best Regards
8/10 - Boa
Liza De
13 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Liza De
Hospedou-se por 1 diária em abr. de 2024
Resposta de Moon Palace Jamaica em 15 de abr. de 2024
Hello Liza De,Thank you for choosing to stay with us. We appreciate your 4/5 ratings. It was a pleasure having you and we look forward to welcome you back.Best Regards
10/10 - Excelente
Shesha Vishnu Sujana
13 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Shesha Vishnu Sujana
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 4 de mai. de 2024
Dear Shesha Vishu,Thank you for sharing your 5 stars ratings. We do hope you had a memorable experience, and we look forward to welcome you back.Best Regards
8/10 - Boa
Rodney
Viagem com a família
13 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The resort was beautiful and peaceful! We stayed in a walkout room and I dont think I would stay in any other type of room if we return. It was not too busy where it felt crowded during our stay. Most of the staff were very attentive and some went above and beyond. What I did not like was the lack of game room space in the wired lounge. The xbox game area was shut down for remodeling and there was nothing for the kids to do in the later evening. I felt like there could be more for the teenage kids. I also feel like there could be more hooks in the room for towels/swimsuits and bath towels. We did the elite tour and it lasted longer than it was supposed to and they tried to get us to buy through 4 different people after we kept refusing. I felt like they didnt know when to stop and accept a no. But overall we loved the property and hope to go back some day!
Rodney
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 15 de abr. de 2024
Dear Rodney,Thank you for choosing Moon Palace Jamaica as your vacation destination. We are pleased to have welcomed you to our resort and to be apart of your vacation . We are please to hear it was an overall good experience. We are exceptionally happy to hear that the staff continues to wave the The Palace Companys flag high, in relation to the quality service. We have so too noted your dissatisfaction and your valuable recommendations. It was a pleasure having you here , and we look forward to your next visit.Best Regards
6/10 - Ok
Maylin t, brooklyn
Viagem com a família
13 de abr. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staying at this access VIP hotel was horrendous and unsanitary and dirty. My room was changed twice and both room was filthy. No water, couldn’t shower and had to wait till 5pm for another room that wasn’t ready when I arrived at 638pm. This hotel doesn’t represent moon palace facilities such as Cancun. It’s a big joke and super overpriced all the guest complained about the room condition and poor customer service and when asked to speak to the manager I was told I had to go find one and they wasn’t coming to the desk as I requested for one.
Maylin t
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 15 de abr. de 2024
Hello Maylin,Thank you for taking the time to share your review about your recent experience. Firstly, I would like to sincerely apologize foe any inconveniences caused during your stay. We have shared your review with the respective department for their attention and follow up.It was our pleasure having you vacation with us and we do hope we can welcome you back for a more fulfilling experience.Kindest Regards
10/10 - Excelente
Shae'
Viagem em grupo
10 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our Stay was great and the food was awesome.
Shae'
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 12 de abr. de 2024
Dear Shae,We would like to thank you for sharing your 5/5 ratings. We appreciate your valuable feedback telling us about your stay. It was a pleasure hosting you and we look forward to welcome you back.Best Regards
10/10 - Excelente
Felicha
Viagem a dois
10 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Stayed there for my honeymoon and everything was awesome
Felicha
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 12 de abr. de 2024
Dear Felicha,Thank you for choosing to celebrate this special occasion with us. We would like to thank you for sharing your 5/5 ratings. We appreciate your valuable feedback telling us about your stay. It was a pleasure hosting you and we look forward to welcome you back.Best Regards
6/10 - Ok
amira
Viagem com a família
10 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
The resort is great but the food is really bad. We don’t have that much option and we couldn’t go outside. It’s only one restaurant is good and it’s called Momo but the staff was great.
amira
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Moon Palace Jamaica em 10 de abr. de 2024
Hello Amira,We appreciate you taking the time to share your valuable feedback on your stay. We use our guests comments and suggestion as guide to helping us provide the best for you our valued guest. We do hope we can welcome you back for a more fulfilling stay.Kindest Regards
8/10 - Boa
Lety Yamileth, Brentwood
Viagem em grupo
10 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We had a very pleasant experience at Moon Palace. The staff was very hospitable and friendly. They were always ready to assist in anything that was needed. The dining options could improve.
Lety Yamileth
Hospedou-se por 4 diárias em out. de 2023
Resposta de Moon Palace Jamaica em 10 de abr. de 2024
Hello Lety,We appreciate you choosing Moon Palace Jamaica as your resort destination. We are are delighted to receive your 4/5 ratings and your feedback about your stay. We are glad to hear it was a pleasant stay and the staff contributed to your experience. We have also noted your recommendation and shared it with the respective department.It was a pleasure having you vacation with us and we look forward to having you back.Kindest Regards
10/10 - Excelente
Wood G
Viagem com família e crianças pequenas
9 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good food and very clean resort
Wood G
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Moon Palace Jamaica em 10 de abr. de 2024
Dear Wood G,We are delighted to receive your 5 stars ratings. It was a pleasure hosting your stay, and we look forward to having you back.Best Regards
8/10 - Boa
Emir
8 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great resort with beautiful private beach.
Emir
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Moon Palace Jamaica em 10 de abr. de 2024
Dear Emir,Thank you for choosing to vacation with us here at Moon Palace Jamaica. We are please you took the time to share your 4/5 ratings. We do hope you had a memorable stay, and we hope to welcome you back!Kindest Regards
6/10 - Ok
Oshane
7 de abr. de 2024
Oshane
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 30 de abr. de 2024
Hello Oshane,Thank you for taking the time to share your ratings to tell us about your experience. We would like to hear more about your experience and see how we could could have enhanced your stay. We invite you to write to us and tell us about your stay. We look forward to hearing from you.Best Regards
10/10 - Excelente
Ana M
5 de abr. de 2024
Ana M
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Moon Palace Jamaica em 27 de abr. de 2024
Hello Ana,Thank you for sharing your 5/5 review. We appreciate your feedback. We do hope you had a splendid time and we look forward to welcome you back.Best Regards
10/10 - Excelente
Sandra
Viagem com a família
5 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was superb! Staff was great. The only thing was the wait at the restaurants for the food.
Sandra
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Hotel Management em 5 de abr. de 2024
Dear Mrs. Sandra.We are very happy to learn that your overall experience was joyful. Thank you so much for taking the time to review our beloved resort. Our team will be delighted to serve you once again. Best regards!
6/10 - Ok
Geoffrey Louis
5 de abr. de 2024
Geoffrey Louis
Hospedou-se por 6 diárias em mar. de 2024
Resposta de Moon Palace Jamaica em 6 de abr. de 2024
Hello Geoffery Louis,We would like to thank you for choosing Moon Palace Jamaica as your destination resort. We do appreciate you taking the time to share your ratings on your experience. We would like to hear more about your stay. We are inviting you to write to us and tell us about your experience. We look forward to hearing from you. Kindest Regards