This is not a review for the public: It is for the host and Expedia/VRBO. I must explain my ratings. I have stayed at The Allenhurst in Ocean Grove, NJ many times in the past and it has been quite fine. This time, I had difficulty communicating with the host so I tried reserving an Allenhurst room on the Expedia/VRBO website. On that listing, I was misled by the poorly displayed additional proprietor's fee of $150 plus a service fee of $53, and I ended up spending more than double the price I believed the room cost. Even worse than that was communicating. I let the host know that I would be arriving very late at night but did not receive the property access code and was unsuccessful reaching the host when I arrived at the property. I then struggled for over an hour to get the code from VRBO/Expedia online. I finally got a Expedia/VRBO phone number and got through to an agent who, once I reached him, was very kind, patient and helpful. But I should not have had an hours-long struggle to reach him.
Therefore, because I was mislead about the charges and because I didn't receive the access code prior to traveling, and because it was so very difficult to get any help online or to reach an agent, I am very reluctant to use Expedia/VRBO again without assurance from your administration that this will be improved and not recur.
Thank you for your attention to this. I look forward to hearing from you in this regard. - ZB