2/10 - Terrível
Miranda
Viagem com a família
24 de set. de 2025
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
RUN FAR AWAY!!!! DISGUSTING!!! We decided to try a new hotel this year, and it was a HUGE mistake. Checked into an ocean front room on 9/21. When walking to the room, we observed the indoor pool that looked like an absolute swamp. Stagnant water with a film of mold and mildew across it. The elevator had trash in it and greasy finger prints everywhere. The hallways have a distinct musty smell. Walked in the room and I was instantly disgusted. There was food throughout the room! Tomatoes on the floor and onions on the floor and nightstand— right beside a hand written intro note from the housekeeper! The bedding was DIRTY- stained, wrinkled, and appeared to have been slept in. I pulled down the comforter and there was black hair throughout the white (ish….) sheets. Stains on the carpet. The fridge was smelly and had food spilled in it. The freezer was completely frosted over and covered in spilled food. The bathroom was dirty and had not been swept or mopped. The microwave had food splattered. I immediately called the front desk and they sent up 2 housekeepers who didn’t at all seem concerned. When the dirty bedding was pointed out to them, they said “yea, they should’ve changed the sheets.” They were then asked if they change the sheets between guests and they did not respond! They offered us a different room, but due to the absolute filth we walked into, and the housekeepers seeming unbothered, I immediately started calling different hotels and demanded a refund.
Miranda
Hospedou-se por 3 diárias em set. de 2025
