2/10 - Terrível
Robert
Viagem a dois
16 de ago. de 2025
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
DO NOT BOOK THIS PROPERTY AT ALL!!!, Absolutely abysmal experience here with this stay. The description says ‘no pets allowed’ - they do allow them. Due to check in being all virtual, no one can actually check to see what is occurring in person. Someone who was staying in the property had 2 dogs, to which I originally booked stay this in alignment with their ‘no pets policy’. I am allergic to dogs and have asthma, which affected me during my stay. My chest was tightening and felt unsafe, however I had no choice to stay due to no transport and no money to spend. As soon as I could I was out of there early morning. I then contacted Expedia who very kindly got in touch with the property about this. However, the property could not care less about their guests experience and failing their duty of care. I tried to message the property privately, again nothing at all. They can blame this on me not contacting them straight away, however with this being at night time, no one there at the property, I felt very anxious for them to ring up all people within the property to enquire about this, leading people to point fingers for waking them up at myself. Secondly, security is no thing with this property. We turned up to another “guest” arguing down the phone to someone who worked over the phone saying they couldn’t get in, to the person on loud speaker guessing the person is a guest with no proof and let them in quoting ‘I hope you are who you say you are or I will be in big trouble’.
Robert
Hospedou-se por 1 diária em ago. de 2025