"I was a little hesitant when I saw the outside of the property. It was clean but looked dated. As soon as I entered the lobby, I understood why the reviews were so positive. It was very clean and well maintained and the staff were friendly. Sure, it isn't a luxury hotel, but it is a nice place to stay for a reasonable (for Traverse City) price."
"Clean facility and helpful staff. Upon entering my room, I noticed a terrible smell coming from the Univent blower (mechanical, oily smell -- perhaps due to recent maintenance??). I asked the desk clerk if I could move rooms. She called her manager to share my concerns, but did not have another vacant room. They tried an ozone cleaning machine in the room, to no avail. They were eventually able to move me to another room due to a late cancellation. I appreciate the desk clerk working with me to...
"I honestly have never left a review in 20 years of traveling. Good or bad. This was the cleanest hotel I have ever stayed at. My wife and I booked a standard room on a whim and were more satisfied than some suites we've spent hundreds on for a weekend. The cocktail lounge is small but intimate and you won't get a bad drink. This place exceeded all expectations. Props to the hotel management and staff. Incredible gem you guys have created"
"The breakfast is great, eggs, sausage, potatos, bagels, muffins, cereal, yogurt, and waffles. The pool is decent and open until midnight which is great. The gym is just a treadmill and elliptical though. I stayed here a year ago with no issues but boy has it gone downhill since then.
I never expected to feel unsafe in a Traverse City hotel. When we checked in the desk attendant looked disheveled and made a sexist joke my wife didn't appreciate. Then the first night we stayed there were...
"Staff was helpful and nice. Clean property and good breakfast. The only issue we had was the problem with pillows and comforters. Pillows are old not comfortable and comforters are torn. Otherwise we are happy and we had a good time"
"The location was the best and right by everything in Gen Arbor. We rented the largest room and the place smelled old and only some things were updated. The bathroom was so small and could barely move around to take a shower, not updated, and mold everywhere in the shower. There were spiders and musty smelling bedroom. We spent over $500 a night for this place and all because of the location."
"I felt the breakfast was less than satisfactory. Just lots of carbs… bagels, cereal, muffins. I was hoping for scrambled eggs. My only disappointment was the breakfast."
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