Dear Ashley Michelle,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Shylow,Thank you for your comment,We are pleased to hear that you enjoyed the pools, but most of all, we are happy to hear that our wonderful staff treated you in the professional and friendly manner that you are so well known for.On the other hand, we regret that we did not live up to your expectations in terms of our wide and varied gastronomic offer.We have a team of chefs who work hard every day to please the many palates that visit us, and we note that in your case this was not the case.Furthermore, we would have been very pleased to assist you during your stay, with our floor and maintenance departments, always ready to collaborate with the wellbeing of our guests.We would welcome the opportunity to welcome you back to one of our facilities and present you with the wonderful experience that we are accustomed to offering you with 100% satisfaction.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear EFTHIMIA,Thank you for your comment,We would have liked you to leave completely satisfied. However, please be assured that we have noted your comments and will address them with the relevant departments.We would welcome the opportunity to welcome you back to one of our facilities and present you with the wonderful experience that we are accustomed to offering you with 100% satisfaction.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Manuel E,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Kym,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Rebecca,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace ArubaOnline Reputation Manager

Dear Justyne, Thank you for the time you have taken to write us about your experience in our hotel. We pride ourselves on friendly and personal service so it is brilliant to hear that our team made a great impression and went above and beyond during your stay. Furthermore, it is good to know you enjoyed our pool area.Nevertheless, we have noted your comments on your room. We sincerely regret the inconvenience, discomfort and disappointment caused. We greatly appreciate your constructive feedback as your views enable us to monitor our guests' needs and expectations, and help us evaluate the standard of our services and facilities. Your feedback was forwarded to our maintenenance team for a proper follow up.We truly value your feedback and hope for another opportunity to serve you again in the future.Sincerely,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Patricia Jewell,It is so nice to learn you enjoyed your stay.Thank you very much for making every effort worthwhile.Our lovely staff will be very pleased.Your evaluation makes us want to continue working to offer the best service.We wish you a lovely day, Patricia!Warmest Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Anavia Elea,Thank you for your great review and for spending time with us at the Hotel Riu Palace Aruba.We're delighted that overall we were able to live up to the expectations you had of us. Your impressions will be forwarded to the responsible department for an appropriate follow up.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace ArubaOnline Reputation Manager

Dear Jonathan,Thank you for sharing your experience with us!While we are truly happy you enjoyed the staff members service, we are saddened to find you weren't completely satisfied with your recent experience, as we are committed to provide excellent services to all our guests. Please rest assured however that we will share all your impressions with our management team for a proper follow up as we hope you allow us the chance to host you again soon for a more positive experience.With our best wishes we remain,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Karla,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace ArubaOnline Reputation Manager

Dear Courtney,Thank you very much for your fantastic review and your kind remarks about our hotel, we very much appreciate it. It is feedbacks like yours that make our day and make all the efforts worthwhile.The most important thing is that you liked it.Lovely hosting you, Courtney, and we look forward to hosting you again soon.Best wishes,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Viatcheslav,Our staff feel rewarded when reading such positive feedbacks. We will forward your feedback to the personnel, they will be delighted to read your evaluation.Thank you very much!We look forward to working for you again soon.Have a wonderful day, Viatcheslav!Warmest Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Lisa Ann,Thank you for sharing this information with us, it is helpful when implementing the adequate measures.We regret to read that despite our best efforts, your experience did not live to your expectations.We always kindly recommend our guests not to hesitate to let our team know if something is not exactly right. Your feedback will be taken into consideration.Best Regards,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Janet,We can only thank you for your great review.It is very gratifying to learn our guests had a nice holiday and it encourages us to keep working for our lovely guests.We really look forward to welcoming you again soon, Janet!Caring wishes,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Ginger,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel. We are very happy to hear that you had a lovely time at our hotel! We look forward to sharing another amazing experience with you soon. Have a lovely day. Hotel Riu Palace ArubaOnline Reputation Manager

Dear Jane Elizabeth,Thank you for your review! We are very happy to know that you loved your stay and enjoyed the warm hospitality provided by our staff. We look forward to welcoming you again soon and share a better experience. Kind regards, Hotel Riu Palace ArubaOnline Reputation Manager

Dear Patti,Thank you very much for your comment,We would like to express our sincere appreciation for your review.Your review inspires us to continue our commitment to excellence, and we look forward to welcoming you back to any of our locations for another exceptional experience.Yours faithfully,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Sharon,It is really delighting to read your fantastic feedback! Thank you for being our guest.It is great to learn you are happy with our lovely staff, they will be informed.We hope to welcome you again, Sharon, so we can share yet another unforgettable visit with you.Loving wishes,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Thomas Micheal,Thank you very much for your review! We are very happy to read that we lived up to your wishes. Rest assured that your words will be taken into account as we understand that there is always room for improvement.We hope that you will come back very soon and we can share another great experience. Have a great day,Hotel Riu Palace ArubaOnline Reputation Manager

Dear Eduardo,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu Palace ArubaOnline Reputation Manager

Dear Bonnie,Thank you for providing your honest feedback.You may rest assured that we will share all your impressions with our team and we sincerely hope that we will have the opportunity to welcome you back again for a more satisfying experience.With our best wishes we remain,Hotel Riu Palace ArubaOnline Reputation Manager