William is very quick to answer messages and very helpful if you have questions. The apartment is nicely renovated, clean, and well stocked with soaps, toilet paper, paper towels, etc. We enjoyed our stay very much. The apartment is on the second floor, which isn’t revealed in the listing, but it wasn’t an issue for our family. The motion detector lights in the stairwell and outside the door were so helpful in the evenings. We would not hesitate to rent from William again.