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Avaliações de Wayfinder Newport

4 out of 5
Wayfinder Newport
151 Admiral Kalbfus Road, Newport, RI

Avaliações

7,8

Boa

Nota 10 - Excelente. 231 de 557 avaliações" "
Nota 8 - Boa. 152 de 557 avaliações" "
Nota 6 - Ok. 83 de 557 avaliações" "
Nota 4 - Insatisfatória. 57 de 557 avaliações" "
Nota 2 - Terrível. 34 de 557 avaliações" "

8,6/10

Limpeza

8,2/10

Serviço e funcionários

7,8/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,2/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Otavio

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fantástico
Atendimento impecavel. Staff sorridende, gentil e muito solícito.
Hospedou-se por 1 diária em jan. de 2022

4/10 - Insatisfatória

Jeremy

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property is under construction. No warning of that. Not able to use main entrance, poor signage directing you to temporary entrance. Room was mid at best. Carpet was dirty/ stained. Water pressure in shower was slightly more than a trickle. Would not stay here again/ recommend
Hospedou-se por 2 diárias em mai. de 2024

2/10 - Terrível

KRISTI

Viagem com a família
this was not a four-star hotel whatsoever. it was being remodeled. there is no restaurant as they claimed! toilet paper roll was 1:5 full & from the people b/4 us. no lobby! a small podium tucked away in the back to check in… hard to find it! trash/cigarette butts all over back area. 4 star claim is the BIGGEST JOKE & way over priced. this was a 2 star at best. yuck.
Hospedou-se por 1 diária em mai. de 2024

2/10 - Terrível

Cindy

Viagem com a família
Property is under construction, however there were so many things that were “a miss” with the room. No elevator- so had to carry bags up multiple stairs. Phone in room didn’t work - tried many times to get the front desk, had to call on my cell and no one ever answered. They dropped a brown paper bag at your door in the morning with breakfast - it was two muffins and two OJ cartons - no napkins, nothing to help eat. Coffee maker in room but only had 1 coffee k-cup that was not decaf. Room was small but clean. Could not figure out how to adjust thermostat. When I checked out and told the lady at the front desk that I had been trying to reach them all morning - she never asked why and just told me she was the only one there and was very busy. Do not recommend this property.
Hospedou-se por 1 diária em mai. de 2024

10/10 - Excelente

Danielle

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean Quiet Accessible
Hospedou-se por 1 diária em mai. de 2024

2/10 - Terrível

Margaux

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We picked the hotel because it was good price within our budget. When we arrived it was a ghost place with the construction workers. We looked around for 20minutes before finding “the lobby” which consist of one small counter in the staircase. The hostess was really nice and friendly. The room was spacious enough and nicely designed. However, the thermostat wasn’t working and the AC was blasting (blocked on 69 degrees). It wasn’t really cleaned under the trash there was a lot of sand, and dust. We asked the lady at the “front desk” to have someone looked after those details. We came back later that night and nothing happened… very unfortunate. The second day, no cleaning happened nor refinished in paper and so on. When we checked out we asked the “front desk” to leave our bag for few hours and the “gentleman” refuses as for excuse that the hotel was fully booked that same day and there was no luggage room to store it. Cherry on the cake.. That was very bad customer experience. Not a recommended hotel!
Hospedou-se por 2 diárias em mai. de 2024

8/10 - Boa

John

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Jenn

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Felicia Hicks, Front Office Manager em 4 de mai. de 2024
Hi Jenn, Thank you for your great feedback. We hope to have the opportunity to welcome you back in the near future.

6/10 - Ok

Karen

Viagem a dois, Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
While the staff is great and helpful and super friendly. The facility is not at its best. I understand that that the hotel is under renovation, however we have had problems with the room keys everyday and it I believe the place is under staffed at times
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Felicia Hicks, Front Office Manager em 2 de mai. de 2024
Hi Karen, Thank you for your feedback. We do apologize for the inconvenience and hope this does not deter future stays as continue to work on these ongoing issues.

8/10 - Boa

Tatiana

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Ok
Hospedou-se por 1 diária em abr. de 2024
Resposta de Felicia Hicks, Front Office Manager em 2 de mai. de 2024
Hi Tatiana, Thank you for your feedback. We do hope to have the opportunity to welcome you back in the near future.

4/10 - Insatisfatória

Alexis

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
The room was dirty. The walls, rug and some furniture were all heavily stained. The toilet/shower area was very dirty and the bathroom sink was visibly attempted to be cleaned, but with what must have been dirty cleaning tools. Additionally, the fridge kept things barely lower than room temperature, the coffee machine was broken, and the door - despite being locked - jangled far too much for comfort. Since I only was staying one night and it would have been too expensive to switch hotels last minute, I stuck it out, but will not be returning. Despite these conditions, the front desk staff was very nice.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Felicia Hicks, Front Office Manager em 3 de mai. de 2024
Hi Alexis, Thank you for your feedback. We truly apologize about your experience. Thank you for bringing this to our attention as we will be implementing more changes.

6/10 - Ok

Streit

Viagem a dois
Pontos positivos: Serviço e funcionários
*
Hospedou-se por 1 diária em abr. de 2024
Resposta de Felicia Hicks, Front Office Manager em 3 de mai. de 2024
Hi Streit, Thank you for your feedback. We hope to have the opportunity to welcome you back in the near future.

8/10 - Boa

Morgan

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A couple of girlfriends and I stayed at the Wayfinder for a long girls weekend in Newport. The hotel was unfortunately under construction so we did not get to see the hotel at its full potential but it was still a great stay. The hotel manager was fantastic and very helpful with everything we needed. The hotel isn’t necessarily walkable to downtown Newport but it was a quick 5 minute drive. My friends and I all agreed we would stay at the Wayfinder again but once the remodel is complete.
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Felicia Hicks, Front Office Manager em 25 de abr. de 2024
Hi Morgan, Thank you so much for your great feedback. We are very excited and looking forward to welcoming you back once the full remodel is completed and we are able to offer more amenities.

6/10 - Ok

Lauren

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Resposta de Felicia Hicks, Front Office Manager em 2 de mai. de 2024
Hi Lauren, Thank you for your feedback. We hope to have the opportunity to welcome you back in the near future.

6/10 - Ok

James

Viagem em grupo
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Under construction
Hospedou-se por 1 diária em abr. de 2024
Resposta de Felicia Hicks, Front Office Manager em 2 de mai. de 2024
Hi James, Thank you for your feedback. Thank you for taking the time to stay here at the Wayfinder Hotel. We hope to have the opportunity to welcome you back in the near future.

10/10 - Excelente

Nathan

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This was my first stay, but it won’t be the last! The room was fantastic and the decor was perfect.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Felicia Hicks, Front Office Manager em 25 de abr. de 2024
Hi Nathan, Thank you for your great feedback. We are beyond thrilled you have enjoyed your stay us here at the Wayfinder Newport. We are looking forward to the opportunity to welcome you back in the near future.

10/10 - Excelente

Nicole

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
lovely decor, clean. Nice touch to have Breakfast at the door in the a.m.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Felicia Hicks, Front Office Manager em 29 de abr. de 2024
HI Nicole, Thank you for your amazing feedback. We are thrilled that you have enjoyed your stay. Looking forward to the opportunity to welcome you back.

10/10 - Excelente

Shanel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel is very clean and staff very friendly. Don't get discouraged by the outside appearance, as it's under renovation. Rooms are modern and clean. The area is accesible to the wharf and restaurants. Will definitely stay here again.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Felicia Hicks, Front Office Manager em 29 de abr. de 2024
Hi Shanel, Thank you for your great feedback. We are thrilled you enjoyed your stay. Looking forward to welcoming you back in the near future.

10/10 - Excelente

Betty, richmond

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Don’t be discouraged, the outside looks to be under construction and the parking lot had some serious pot holes coming in but the room was really clean and welcoming. Dan met me at the door to check me in and was super pleasant. No restaurant right now but the left a small bag with fruit, muffin and OJ at my door. I was able to snack and have coffee in my room which was perfect. I would totally stay again.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Felicia Hicks, Front Office Manager em 2 de mai. de 2024
Hi Betty, Thank you for your great feedback. We are thrilled that you enjoyed your stay and we are grateful we could give you a rememberable guest experience. Looking forward to the opportunity to welcome you back in the near future.

10/10 - Excelente

Jocelyn

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close Uber to most of downtown
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Dan Balceniuk em 25 de mar. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your stay. We look forward to welcoming you back on your next trip to Newport!

10/10 - Excelente

Dhawn

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was great and friendly glad to have place to stay .
Hospedou-se por 1 diária em mar. de 2024
Resposta de Dan Balceniuk em 25 de mar. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your stay. We look forward to welcoming you back on your next trip to Newport!

10/10 - Excelente

Joanna

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent! They are recovering from a fire so operations are slightly altered. So many thoughtful touches such as complimentary coffee in the pool room as well as the breakfast drop in the morning.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Dan Balceniuk em 25 de mar. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your stay. We look forward to welcoming you back on your next trip to Newport!

10/10 - Excelente

Charles

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was only partially opened after suffering a fire a couple of years ago. They continued rebuilding and opened a section of the hotel that was not affected by the fire. The staff was very friendly, accommodating, and professional. The facility was clean and fresh. The rooms were clean and good size. Amenities were a little lacking because of the renovations; but the hotel supplied fruit, juice and muffins to each room in the morning. Will definately stay again
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Dan Balceniuk em 25 de mar. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your stay. We look forward to welcoming you back on your next trip to Newport!

10/10 - Excelente

Maria, Coventry

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Loved the interior decor, and small thoughtful touches throughout. Staff was friendly, and it was conveniently located. Would stay again.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Dan Balceniuk em 25 de mar. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your stay. We look forward to welcoming you back on your next trip to Newport!

10/10 - Excelente

Violet

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved our stay here! I came with two girlfriends for the Newport St Patrick’s Day parade. The construction crew working on one half of the building were very kind and helped direct me to the main entrance. The room was extremely clean, spacious and comfortable, and the bathroom was beautiful. Love the Shore Soap Co. products, and the framed Newport themed post cards. You can really tell they are putting a lot of care into this place as it gets restored. Was very sad to hear that there had been a fire here a while back, but they are truly doing their best and it was the perfect place for us to stay! Thank you!
Hospedou-se por 1 diária em mar. de 2024
Resposta de Dan Balceniuk em 25 de mar. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your stay. We look forward to welcoming you back on your next trip to Newport!

8/10 - Boa

Daya

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Dan Balceniuk em 25 de mar. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your stay. We look forward to welcoming you back on your next trip to Newport!

8/10 - Boa

Hanoi

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Although we understand that the hotel is still under renovation due to a fire, it would have been good to have at least a place in the hotel to sit and have a hot breakfast. Two apples, two small muffins, and two small orange juices in a brown bag placed on the floor at the foot of your door is not it.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Dan Balceniuk em 11 de mar. de 2024
Thank you for taking the time to share your feedback. We are glad to see you enjoyed your stay overall. We apologize but unfortunately as we are still rebuilding from a fire a couple of years ago we do not have space at the moment for guests to sit and eat a breakfast so we wanted to offer something for our guests in the meantime. We hope to see you again on your next trip to Newport!

10/10 - Excelente

Lamine

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Major inconvenience is the on-going renovation and construction
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Dan Balceniuk em 4 de mar. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your time with us. We look forward to welcoming you back on your next trip to Mystic!

10/10 - Excelente

Brian

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dan Balceniuk em 4 de mar. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your time with us. We look forward to welcoming you back on your next trip to Mystic!

6/10 - Ok

Nicole

Viagem a dois
Pontos positivos: Serviço e funcionários e comodidades
Musty smell throughout the property.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Dan Balceniuk em 4 de mar. de 2024
Thank you for taking the time to share your feedback. We are sorry to hear your stay did not live up to expectations.

4/10 - Insatisfatória

Jennifer

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários
Stayed two nights and there was no maid service. Heater fan was unbearably loud, had to turn off the heat to sleep. Nearly impossible to find an entrance while under construction — signage was ridiculously inadequate.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Dan Balceniuk em 4 de mar. de 2024
Dear Jennifer,Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not live up to expectations. We have placed many signs around property for guests to find their way in but we are apologize if these were not enough to guide you in. Thank you for letting us know about the heater in your room, our engineering team will be sure to fix it.

10/10 - Excelente

DEIDRA

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Dan Balceniuk em 26 de fev. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see that you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

8/10 - Boa

Tracy, Marshfield

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
Once they completely rebuild from the fire the entire place would get a 5!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dan Balceniuk em 26 de fev. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see that you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

10/10 - Excelente

Elijah

Hospedou-se por 1 diária em fev. de 2024
Resposta de Dan Balceniuk em 26 de fev. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see that you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

8/10 - Boa

Sharon

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Dan Balceniuk em 26 de fev. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see that you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

10/10 - Excelente

Maryann

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Clean comfortable accommodations. Staff were wonderful. Jonanthan gave several great restaurant recommendations.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Dan Balceniuk em 19 de fev. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dan Balceniuk em 19 de fev. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

10/10 - Excelente

Robert

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dan Balceniuk em 19 de fev. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

10/10 - Excelente

Garry

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel is in a great location, local to many shops and restaurants. The rooms were spacious and clean. The customer service provided by Taj was 5-star. Many thanks. Looking forward to staying again.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Dan Balceniuk em 19 de fev. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

4/10 - Insatisfatória

Jordan

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
No Microwave in room, they were doing renovations. Sink didnt drain. It is walkable to shops and restraunts.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Dan Balceniuk em 12 de fev. de 2024
Thank you for taking the time to share your feedback. We are sorry to hear that the sink drain was not working properly; our engineering team was able to fix the problem so we appreciate you letting us know.

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Dan Balceniuk em 3 de fev. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see how much you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

6/10 - Ok

Marian

Pontos positivos: Limpeza e serviço e funcionários
Literally had to let shower run for 15 minutes before it was warm enough to get in. Serious waste of water!
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Dan Balceniuk em 3 de fev. de 2024
Hi Marian,Thank you for taking the time to share your feedback. We apologize for the length of time it took for the water to warm up. Please rest assured our engineering team is looking into the problem and will find a solution. Thank you for letting us know! We hope to see you again on your next trip to Newport

10/10 - Excelente

Caty

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Dan Balceniuk em 26 de jan. de 2024
Thank you for taking the time to share your feedback. We look forward to welcoming you back on your next trip to Newport!

10/10 - Excelente

James

Hospedou-se por 2 diárias em jan. de 2024
Resposta de Dan Balceniuk em 12 de fev. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de Dan Balceniuk em 12 de jan. de 2024
Thank you for taking the time to share your feedback.

10/10 - Excelente

Viktor

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Dan Balceniuk em 12 de jan. de 2024
Thank you for taking the time to share your feedback.

10/10 - Excelente

Bob

Hospedou-se por 1 diária em jan. de 2024
Resposta de Dan Balceniuk em 12 de jan. de 2024
Thank you for taking the time to share your feedback.

8/10 - Boa

CHRISTINE, BALTIMORE

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Dan Balceniuk em 12 de jan. de 2024
Thank you for taking the time to share your feedback.

4/10 - Insatisfatória

Ralph

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Resposta de Dan Balceniuk em 12 de jan. de 2024
Thank you for sharing your feedback.

10/10 - Excelente

Yulin

Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
No elevator. Other than that everything is nice
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Dan Balceniuk em 7 de jan. de 2024
Thank you for taking the time to share your feedback. We are thrilled to see you enjoyed your time with us. We look forward to welcoming you back on your next trip to Newport!