6/10 - Ok
Mary M.
27 de jul. de 2025
Pontos positivos: Limpeza
Great location, unit, host, and view, but Wyndham hotel staff are atrocious
Andy was a great host, but the Wyndham staff members were horrible. A pipe apparently burst in some of the rooms which we were not told prior to arriving, so upon checking in they told us we were being moved to a room in a different building than the one we booked, with no view, no functioning AC in the main bedroom, and twin beds. It took almost 24 hours for us to get moved into a room we should have originally had, only because we persistently kept asking to be moved and for the status of the room. The front desk staff and manager were terrible, and not apologetic for their massive shortcoming, refusing a refund. Once we were eventually in our unit it was somewhat smooth sailing with a nice view and prime location. The AC in the living room didn’t flow well into the bedroom so the nights were warm, but not as bad as the unit they first put us in with no AC. While this was no fault of our host’s, and we appreciated how he refunded us for the first night’s shortcomings, it’s unfortunate the staff at this property has such poor customer service and hopefully they learn to be better.
Mary M.
Hospedou-se por 3 diárias em jul. de 2025
