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Avaliações de The Elephant at the Market

3.5 out of 5
The Elephant at the Market
8 Market Place, Newbury, England

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 26 de 59 avaliações" "
Nota 8 - Boa. 20 de 59 avaliações" "
Nota 6 - Ok. 8 de 59 avaliações" "
Nota 4 - Insatisfatória. 4 de 59 avaliações" "
Nota 2 - Terrível. 1 de 59 avaliações" "

8,8/10

Limpeza

9,0/10

Serviço e funcionários

8,6/10

Comodidades

8,0/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

2/10 - Terrível

Barry, Upper Colwyn Bay

Viagem de negócios
Pontos positivos: Limpeza
When I booked it was not explained that the standard rooms were in a rather uninviting annex outside the main building, through a wrought iron gate and separated from the car park by a rough wooden fence. The room was dark and rather dreary, though clean enough. The whole place had a rather shabby feel. The staff did not go out of their way to be welcoming. (Rooms in the main building may well give a different impression). I would not choose to stay there again if and when I am in Newbury. Newbury itself is rather nice and, to be fare, the Elephant is in a good and convenient location in the market place.
Hospedou-se por 2 diárias em abr. de 2024

6/10 - Ok

Fiona

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The pub is lovely - excellent selection of drinks and the food was great. However, we did struggle a bit with the room. At first glance it looked fine, but the bed was quite hard and uncomfortable, and the radiator in the bathroom was set to maximum and we couldn't turn it down! We just closed the bathroom door so the whole room wouldn't heat up. Neither of us slept well however due to the tilt of the floor and the hard bed so I'm afraid to say we cut our visit short! We'll certainly be back to the pub for food and drinks though, can't fault that part!
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Elizabeth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Andy

Hospedou-se por 1 diária em fev. de 2024
Resposta de The Elephant Team em 2 de abr. de 2024
Hi Andy,We really appreciate your excellent star rating!We hope you will stay with us again soon!

8/10 - Boa

Sean

Hospedou-se por 1 diária em jan. de 2024
Resposta de The Elephant Team em 2 de abr. de 2024
Hi Sean,Thank you for the high rating!We hope you'll be back again soon.

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Brill service and stay overall
Delighted all round tbh Great value Good brilliant comms when needed Staff friendly Happy stay!
Hospedou-se por 1 diária em jan. de 2024
Resposta de The Elephant Team em 19 de jan. de 2024
Thank you so much for this lovely review!We hope to see you again soon.

8/10 - Boa

Katrina

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em jan. de 2024
Resposta de The Elephant Team em 19 de jan. de 2024
Hi Katrina,Thank you for the high rating!

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Stayed in the deluxe room, very spacious, clean and cosy! Nice little view over the Main Street (Babar room) - great location and free parking was a nice addition. The lamp table lamp needs a new bulb or changing though, it kept flickering! Otherwise, the stay was faultless
Hospedou-se por 1 diária em jan. de 2024
Resposta de The Elephant Team em 13 de jan. de 2024
Thank you so much for the great review!We hope to see you again soon.

10/10 - Excelente

Daniel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
New years eve
Great value room in the centre of Newbury, staff are very friendly and helpful. We had only had breakfast but that was nicely prepared and very tasty. Although we live locally we were meeting friends for new years eve, and this is a much better option than taxis or trains. Will be returning to see what the food is like in the restaurant in the evening.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de The Elephant Team em 13 de jan. de 2024
Hi Daniel,Thank you for this lovely review!We do hope to see you for dinner soon!

10/10 - Excelente

Jody

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice Find!
Nice little place to stay. The room we stayed in was just outside of the building that is shown but by no means was this an inconvenience. It was on the ground floor so no carrying bags up and down the stairs required. The staff were friendly, the property nice, the room was small but cozy and comfortable and the food was good. Parking was free and onsite which is always a bonus. My only complaint was that very early in the morning, someone emptied what sounded like a huge trash bin full of glass bottles which startled us both. I would stay at this property again if in the area.
Hospedou-se por 1 diária em nov. de 2023
Resposta de The Elephant Team em 30 de dez. de 2023
Hi Jody,Thank you very much for this lovely review!We look forward to your next visit to us.

6/10 - Ok

Christian

Not the best but probably worth the money.
Arriving at the car park is a bit awkward as there is a barrier and you have to get out of your car to press the button . We knew where it was due to looking for it on Google Maps earlier but if you did not know this you would find it difficult to locate . When parked, we walked to reception but we had to wait as nobody to be seen and then once booked in, we were shown to our room, which was one of those outside. The room was a bit dissapointing as was very small and felt cold and dark. It felt like you would not have a comfortable stay. The room was not like those in the pictures on the site. Very similar but not as nice. The room was quite clean , clean bedding , towels, bathroom etc although there were cobwebs in the bathroom and bedroom . We even had a mosquito in the room as I was bitten and saw it flying around on both days. I never slept well at all on both the nights we stayed. It was either bins being emptied about 4am or neighbours , who were talking on the phone i believe but you could hear every word. The coffee machine was not working very well and you had to press the button several times to get a full cup . No other means for coffee and only black tea so if you didn't want either you were stuffed! Four suger lumps on day one then only two for day two! We were very glad to be leaving after two nights and so glad it was not three nights as I usually book when down this way. Again on checking out we had to search for someone as a deserted reception .
Hospedou-se por 2 diárias em dez. de 2023
Resposta de The Elephant Team em 20 de dez. de 2023
Hi Christian,Thank you for taking the time to leave us your feedback, we will pass this on to the team here at the Elephant to address.

4/10 - Insatisfatória

rob

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Room had wallpaper coming away from wall
Hospedou-se por 1 diária em dez.. de 2023
Resposta de The Elephant Team em 20 de dez. de 2023
Hi Rob,Thanks for taking the time to leave us this review.We have got decorators booked to come and repair the damage that has been caused by multiple damp issues.We apologise that this was not completed before your recent visit.

10/10 - Excelente

Molly

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de The Elephant Team em 20 de dez. de 2023
Hi Molly,Thanks for the great rating!

10/10 - Excelente

Rebecca

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
We had a very pleasant one-night stay at this quaint inn. The staff was courteous. The room was clean and comfortable.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de The Elephant Team em 20 de dez. de 2023
Hi Rebecca,Thank you for your lovely comments!

4/10 - Insatisfatória

KEVIN

Pontos positivos: Limpeza e conforto do quarto
I stay away in accommodation most weeks and the Elephant is overpriced and it was very noisy. £125 to stay and £12.50 on top of that for a breakfast with a over fried egg.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de The Elephant Team em 9 de dez. de 2023
Hi Kevin,We are sorry to hear you were disappointed with your stay.According to our reservation your room was priced at 102.50.We will be passing your feedback on to our team.

8/10 - Boa

Martin

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Central location in the town centre and friendly staff
Hospedou-se por 1 diária em nov. de 2023
Resposta de The Elephant Team em 9 de dez. de 2023
Hi Martin,Thank you for your review!We look forward to your next visit.

8/10 - Boa

Melanie

Hospedou-se por 1 diária em nov. de 2023
Resposta de The Elephant Team em 20 de dez. de 2023
Hi Melanie,Thank you for the high rating!

10/10 - Excelente

Kristyn Van

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great place to stay, the staff was very accommodating when I had made a reservation error on my end but fit our family of three in. Ended up staying there twice at the beginning and end of our UK trip! will be back!
Hospedou-se por 1 diária em nov. de 2023
Resposta de The Elephant Team em 17 de nov. de 2023
Hi Kristyn, thank you so much for the great review!We look forward to your next trip!

6/10 - Ok

Viajante verificado

Viagem de negócios
Not as good as I had hoped
The room was meant to be a disabled accessible room, however the bathroom door was jammed shut so tight even an able-bodied person struggled to open it. The gutter outside the window was hanging off so the rain all night caused a big waterfall which was noisy. The food in the pub was extremely average, nothing to write home about. The towels were nice and fluffy and the bed was comfortable.
Hospedou-se por 1 diária em out. de 2023
Resposta de The Elephant Team em 2 de nov. de 2023
Thank you for your feedback.We will look in to these issues you have raised.Kind RegardsThe Elephant Team

6/10 - Ok

Steve

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em out. de 2023
Resposta de The Elephant Team em 2 de nov. de 2023
Thank you for the rating

8/10 - Boa

Steve

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, free parking and quirky rooms. We loved it
Hospedou-se por 2 diárias em out. de 2023
Resposta de The Elephant Team em 2 de nov. de 2023
Thank you for your feedback!

8/10 - Boa

sharon

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Nice room..lovely bathroom....very clean ....very convenient for town centre
Hospedou-se por 1 diária em out. de 2023
Resposta de The Elephant Team em 2 de nov. de 2023
We appreciate your lovely feedback!

8/10 - Boa

Brett

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em out. de 2023
Resposta de The Elephant Team em 2 de nov. de 2023
Thanks for the high rating Brett!

10/10 - Excelente

Don

Hospedou-se por 2 diárias em out. de 2023
Resposta de The Elephant Team em 2 de nov. de 2023
Thanks so much for the top rating Don!

10/10 - Excelente

JAMES, ADDLESTONE

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Amazing staff I asked if I could get a glass with ice to take to my room and one of the other staff must have heard as it was bought to me before I had even finished checking me in, the room was amazing especially considering the price paid when staying in Newbury in future this is the first place I check
Hospedou-se por 1 diária em set. de 2023
Resposta de The Elephant Team em 2 de nov. de 2023
James, we really appreciate such positive feedback!See you again soon.

4/10 - Insatisfatória

Marcin

Viagem de negócios
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Big bonuses of the hotel are the location in the very centre of the town and its own parking. Big minus is that the rooms are over the restaurant/pub and my room had a window opposite the restaurant extractor so it smelt of whatever they were cooking at the time. Also during heavy rain, the water started leaking all along the external walls due to a poor roof. The rooms are clean and tidy but a little bit damp which is no wonder with the leaky roof.
Hospedou-se por 3 diárias em set. de 2023
Resposta de The Elephant Team em 2 de nov. de 2023
Marcin, thank you for your feedback. We are in the process of organising works on the outside of the building to resolve the damp issues and appreciate you passing this on to us.

10/10 - Excelente

Stephen

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely welcome and perfect room
Hospedou-se por 1 diária em ago. de 2023

10/10 - Excelente

Peter

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great hotel, top location
Great stay at a lovely hotel. Dinner was brilliant
Hospedou-se por 2 diárias em ago. de 2023

8/10 - Boa

Sam

Hospedou-se por 1 diária em ago. de 2023

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
friendly and helpful
Hospedou-se por 3 diárias em ago. de 2023
Resposta de The Elephant Team em 11 de ago. de 2023
Thank you very much for your review!

6/10 - Ok

Erica

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em jul. de 2023
Resposta de The Elephant Team em 11 de ago. de 2023
Thanks for taking the time to rate us!

10/10 - Excelente

Kay

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Needed a place to stay to visit Highclere Castle. This hotel is a short walk from the Newbury train station . Excellent food and lots of other eating places near by . Staff were very accommodating.
Hospedou-se por 1 diária em ago. de 2023
Resposta de The Elephant Team em 4 de ago. de 2023
Hi Kay,Thank you so much for your lovely review!We hope to see you again.

10/10 - Excelente

william, Monterey

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jul. de 2023
Resposta de The Elephant Team em 21 de jul. de 2023
Thank you for the great rating William!

8/10 - Boa

Julie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
The room was lovely and clean. The meal in the bar was very good. I was a little disappointed that breakfast isn’t inc in the price of the room. As I thought for an average of £100 per night without breakfast was a little dear. Other than that it was great.
Hospedou-se por 4 diárias em jul. de 2023
Resposta de The Elephant Team em 19 de jul. de 2023
Julie, thank you for leaving us this review, we appreciate your feedback.

10/10 - Excelente

debbie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very large comfortable room. Excellent value for money and would stay again next time we go to Newbury racecourse
Hospedou-se por 1 diária em jun. de 2023
Resposta de The Elephant Team em 19 de jul. de 2023
Hi Debbie,Thank you for this positive review, we look forward to your next visit!

8/10 - Boa

R

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em jun. de 2023
Resposta de The Elephant Team em 19 de jul. de 2023
Thanks for the high rating!

6/10 - Ok

Helen

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room very hot, thete was a fan but not very useful. Not much light- 1 very small window
Hospedou-se por 1 diária em jun. de 2023
Resposta de The Elephant Team em 19 de jul. de 2023
Helen, thank you for taking the time to leave this feedback.

8/10 - Boa

Linda

Hospedou-se por 1 diária em jun. de 2023
Resposta de The Elephant Team em 27 de jun. de 2023
Hi Linda,Thank you for the high rating! We hope to see you again soon.

10/10 - Excelente

Scott

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Staff was helpful and professional, food was excellent 😎👍
Hospedou-se por 7 diárias em mai. de 2023
Resposta de The Elephant Team em 16 de jun. de 2023
Hi Scott,Thank you for your high rating! We look forward to your next stay.

6/10 - Ok

Carl

It was ok , little underwhealmed by the property. All looked ok , bar area a bit dark and little atmosphere that made you want to stay for a drink. Staff seemed to be going through the motions , pleasant enough , but with the reviews I’d seen I’d hoped for a bit more.
Hospedou-se por 1 diária em jun. de 2023
Resposta de The Elephant Team em 6 de jun. de 2023
Hi Carl,Thank you for taking the time to leave us a review.We are disappointed to read that you were underwhelmed by your visit and will pass your comments along to our team.

8/10 - Boa

Andrew

Hospedou-se por 1 diária em jun. de 2023
Resposta de The Elephant Team em 6 de jun. de 2023
Hi Andrew,Thank you for the high rating.We hope to see you again soon!

10/10 - Excelente

Audrey

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very clean room and lovely friendly staff. Great veggie breakfast
Hospedou-se por 1 diária em mai. de 2023
Resposta de The Elephant Team em 30 de mai. de 2023
Hi Audrey, Thank you for your lovely review! We hope to see you again soon.

10/10 - Excelente

Joshua

Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em mai. de 2023
Resposta de The Elephant Team em 30 de mai. de 2023
Hi Joshua,Thank you for the perfect rating, we really appreciate it!

8/10 - Boa

Stephen

Viagem de negócios
Pontos positivos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em mai. de 2023
Resposta de The Elephant Team em 26 de mai. de 2023
Hi Stephen,Thank you for leaving us this rating!We hope you'll stay with us again soon.

4/10 - Insatisfatória

KAZUYA

Hospedou-se por 2 diárias em mai. de 2023
Resposta de The Elephant Team em 16 de jun. de 2023
Hi Kazuya,I'm sorry to see that you have rated us so low, please do share the reasons with us so that we can improve for the future.

10/10 - Excelente

Ian

Hospedou-se por 1 diária em mai. de 2023
Resposta de The Elephant Team em 18 de mai. de 2023
Thank you for the high rating!We look forward to your next visit.

8/10 - Boa

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
great for two people not for three
we recently stayed in an EOM room with two beds, and overall (when the description said 2kings and one sofa bed), I was quite impressed with the room. The decorations were modern and chic, and the shower and toilet facilities were clean and functional. However, one of the sofa beds in the room was not very comfortable, which did detract from my overall experience. Let's start with the positives. The room was beautifully decorated with tasteful art pieces and stylish furnishings. The colour scheme was calming and relaxing, and I felt right at home as soon as I entered the room. The shower and toilet facilities were also impressive - the shower had excellent water pressure and plenty of hot water, and the toilet was functional and spotlessly clean. However, one of the two beds in the room was not very comfortable. It had a noticeable dip in the center, which made it difficult to sleep comfortably. The other bed was fine, but unfortunately, so we one person had an uncomfortable night of sleep. Despite the issue with the bed, I still enjoyed my stay in this room. The rest of the room was so lovely and comfortable that it made up for the less-than-ideal sleeping situation. If the hotel could replace the problematic sofa bed, it would make the room perfect. The hotel is very close to bars so if you plan to sleep early might not be ideal for you.. unless you request for a room further away from the high street, we didn’t have that issue as we arrived late and left quite early.
Hospedou-se por 1 diária em mai. de 2023
Resposta de The Elephant Team em 18 de mai. de 2023
L M, we truly appreciate your honest feedback. Thank you for bringing the issue with the sofa bed to our attention. Unfortunately Expedia had advertised this room as suitable for 3 adults which it is not. The sofa bed is only meant for use by a child under 12 and we have reached out to Expedia to am end this on their site. We do hope that you will return again the next time you visit Newbury! Kind regards The Elephant at the Market

10/10 - Excelente

Bobbie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel
Nice room, hotel in great location and free parking at the rear of the building. Arrival was a bit confusing as not sure how to get into the carpark then not clear where reception was or who was a member of staff. Arrived early but was given access to room which was nice. No one was serving at the bar at lunchtime and the ordering app wasn't working so we went for a drink nearby instead.
Hospedou-se por 1 diária em abr. de 2023
Resposta de The Elephant Team em 18 de mai. de 2023
Bobbie, thank you for taking the time to leave us this review! We are sorry to hear that you were unable to get a drink at the bar and hope that this will not detract from a future stay.

8/10 - Boa

Nikhil

Viagem de negócios
Pontos positivos: Serviço e funcionários e conforto do quarto
Perfect Location
Hospedou-se por 5 diárias em abr. de 2023
Resposta de The Elephant Team em 25 de abr. de 2023
Hi Nikhil,Thank you for your high rating, we hope to see you again soon.Kind RegardsThe Elephant at the Market

8/10 - Boa

IRENE

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em abr. de 2023
Resposta de The Elephant Team em 21 de abr. de 2023
Hi Irene, Thank you for the high rating, we hope you'll visit again soon!Kind RegardsThe Elephant at the Market