I stayed at the Nomo five years ago and had a lovely experience, however this trip I found the room to be very worn down - the carpet and curtains had stains, the headboard on the bed was peeling apart, and the bathroom didn't have cups, q-tips, shower cap, cotton balls, etc. I think cleanliness and basic amenities should be standard with a four star hotel booking - especially when a Premium (upgraded) room is booked. When I asked for a late check out, it became a negotiation and I ended up paying $80.