Terraço/pátio
Verificar disponibilidade

Avaliações de EVEN Hotel Brooklyn, an IHG Hotel

4 out of 5
EVEN Hotel Brooklyn, an IHG Hotel
46 Nevins Street, Brooklyn, NY

Avaliações

8,0

Muito boa

Nota 10 - Excelente. 453 de 1008 avaliações" "
Nota 8 - Boa. 264 de 1008 avaliações" "
Nota 6 - Ok. 141 de 1008 avaliações" "
Nota 4 - Insatisfatória. 71 de 1008 avaliações" "
Nota 2 - Terrível. 79 de 1008 avaliações" "

8,4/10

Limpeza

8,4/10

Serviço e funcionários

8,0/10

Comodidades

8,0/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Viajante verificado

Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em dez. de 2023

8/10 - Boa

Lucas

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
O hotel é muito bom, entretanto ficamos sem água quente por dois dias, quando a temperatura ambiente estava abaixo de 10 graus Celsius. A única opção sugerida pelos funcionários do hotel foi procurar outro hotel para se hospedar, sendo que a reserva havia sido realizada a mais de um mês e a hospedagem foi paga antecipadamente.
Hospedou-se por 11 diárias em nov.. de 2023

4/10 - Insatisfatória

Daniel

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very disappointing
1. Upon our arrival on 11/14 at noon, we had a terrible experience with the receptionist Monique. She was very thick and harsh. She acted in bad faith by allocating us to a lower category room than the one we had purchased, simply because I had requested an early check-in courtesy. Then she lied and embarrassed me in front of the other people present at the reception, insinuating that I had forced her to make a room available immediately. It's unfortunate to go on our honeymoon and be treated so badly the way we were by Monique. She ruined the beginning of our trip. 2. After 3:00 pm we returned and checked in but we still didn't have a view of the city as shown in the illustrations shown on the sales platforms. 3. Poor cleaning and tidiness. 4. Bad shower. The hotel ran out of hot water on the day of check-out. They offer small towels (it appeared to be child-sized) and of low quality. 5. We wouldn't stay stay at this hotel again. All other points for us to evaluate are not worthy of note. The only positive point is the location, there are several subway stations nearby.
Hospedou-se por 7 diárias em nov.. de 2023

10/10 - Excelente

Melina

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 7 diárias em set. de 2023

10/10 - Excelente

Ivo

Hospedou-se por 5 diárias em fev. de 2023
Resposta de General Manager em 10 de fev. de 2023
Dear Guest, Thank you for sharing the nice rating about your experience at EVEN Hotels Brooklyn. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.Be Well,EVEN Downtown Brooklyn

10/10 - Excelente

Ivo

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Adorei
Hotel 5 estrelas, sem palavras. Staff super simpático, próximo ao metro. Cama confortável.
Hospedou-se por 4 diárias em dez. de 2021
Resposta de EvenBK em 6 de jan. de 2022
Hello Adorei , Thank you for your review. Your feedback is much appreciated and shared with the management team for continuous improvement. Be Well, EVEN Brooklyn

10/10 - Excelente

Rainer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room had good accessibility for me with a wheelchair! Staff was helpful
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Trisha C. em 24 de mai. de 2024
Dear Rainer,Thank you for staying with us at Even Brooklyn and sharing your feedback on your stay. I am glad to learn you enjoyed the stay at our hotel. We hope to have the pleasure of having you stay with us again.

8/10 - Boa

Tom

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall a great property as we are in Brooklyn for 1 night for a concert at the Barclays Center and it is literally a 7-8 minute walk from the hotel. You pay for this convenience of course but it’s worth it. The room is clean, you feel very safe as the elevator use requires an active hotel room key to access floors. Only issue was we arrived at 1pm which was 2 hours before check in as we flew in from Canada and I know check in isn’t till 3 but thought what is 2 hours… well we were told come back at 3. They offered to hold our backpacks which was nice but I’ve never been turned away 2 hours before a check in and on a Wednesday-a week day. That’s my only complaint.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Trisha C em 23 de mai. de 2024
Greetings Tom,Thank you for staying with us at Even Brooklyn and providing your feedback on your stay. We are happy to learn you enjoyed the location of our hotel. As you mentioned, we are within walking distance to the Barclays Center where you can catch many events. We do our best at the hotel to have rooms available early. On this particular day we were sold out the night before so we did not have the availability for early check ins. We do hope you choose Even Brooklyn again on your future travels.

10/10 - Excelente

Carolyn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great staff! Glad to have lemon/mint water and lime/ ginger water in lobby. Hotel bar and food convenient.
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Trisha C em 23 de mai. de 2024
Dear Carolyn,Thank you for recently staying with us at Even Brooklyn and for the 5/5 rating! The lemon mint water is my favorite! I will be sure to share your kind words with our staff. We hope to see you again.

10/10 - Excelente

Murray

Pontos positivos: Condições e instalações da propriedade
Worked well
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Trisha C em 23 de mai. de 2024
Dear Murray,Thank you for staying with us at Even Brooklyn and for the 5/5 rating. We hope to see you again.

8/10 - Boa

Susanna Dant

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 7 diárias em mai. de 2024
Resposta de Trisha C em 23 de mai. de 2024
Dear Susanna,Thank you for staying with us at Even Brooklyn and providing your feedback on your stay.

8/10 - Boa

Dorcas

Viagem em grupo
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Comodidades
Loved the view of the city, did not like that the hotel had no extra towels and no laundry room, no real amenities other than the room. Staff was nice, sucks that they don’t take specific cards
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Trisha C. em 24 de mai. de 2024
Hello Dorcas,Thank you for booking with us at Even Brooklyn. I am sorry to learn that you weren't advised of the amenities of our hotel. We have several things the guest can enjoy such as our bar, shuffle board table, fitness center which has access to Peloton classes. We hope to have the pleasure of having you stay with us again so you can enjoy these amenties.

10/10 - Excelente

Satonia

Pontos positivos: Limpeza e comodidades
The staff were Great!!!
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Trisha C. em 23 de mai. de 2024
Dear Santonia,Thank you for recently staying with us at Even Brooklyn. I am glad to learn your stay with us was a 5/5. We hope to see you again.

10/10 - Excelente

Sara

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place to stay in Brooklyn!
Resposta de Trisha C em 16 de mai. de 2024
Greetings Sara,Thank you for staying with us at Even Brooklyn. We are happy to learn that you enjoyed the location of our hotel. We hope to have the pleasure of having you stay with us again.

10/10 - Excelente

Evelyne

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Modern, clean and conveniently located. Please provide porcelain/ceramic crockery instead of disposable cups (and cutlery) in rooms and at breakfast.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Trisha C em 24 de mai. de 2024
Greetings,Thank you for staying with us at Even Brooklyn and providing your feedback on your stay. We hope to have the pleasure of having you stay with us again.

8/10 - Boa

Olena, Roswell

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 4 diárias em mai. de 2024
Resposta de Trisha C em 16 de mai. de 2024
Greetings Olena,Thank you for staying with us and sharing your feedback on your stay.

10/10 - Excelente

Franco

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location.
Hospedou-se por 5 diárias em mai. de 2024
Resposta de Trisha C em 16 de mai. de 2024
Dear Franco,Thank you for staying with us at Even Brooklyn. We are happy to learn your stay with us at 5/5

10/10 - Excelente

Luis, Maitland

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The gym is bigger than you think
Hospedou-se por 3 diárias em mai. de 2024
Resposta de Trisha C em 23 de mai. de 2024
Dear Luis,Thank you for recently staying with us at Even Brooklyn. We are glad to learn you enjoyed the gym at our hotel. We hope to have the pleasure of having you stay with us again.

6/10 - Ok

abbe

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Trisha C. em 8 de mai. de 2024
Greetings Abbe,Thank you for staying with us at Even Brooklyn and providing feedback on your stay.

6/10 - Ok

YAN PING ELYNA

Viagem a dois
Employees at the property were not very friendly. Policy of the property were not accommodating at all. We stayed from 19th April till 23rd April and was due to return again from 30th April till 03rd May. It costs $10 per night to leave luggages there even though we were coming back. After checking out, it costs $1.81 for each piece of luggage as our flight was later in the evening. My friends stayed at Holiday Inn opposite the street and there were no such charges. Policy should be more accommodating. Stay at holiday inn, the rooms are similar quality and complimentary late check out is till 2pm instead of Even hotel which is 12pm. Staff at Even hotel are not accommodating at all. Both are under IHG but much difference in staffs’ attitude.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Trisha C em 24 de mai. de 2024
Greetings Yan,Thank you for staying with us at Even Brooklyn and providing feedback on your stay. Late checkouts are based upon availability. On the day of your checkout, the hotel was sold out and could not accommodate a late checkout. Due to the limited storage space, there is a fee of 1.81 per bag to hold. Thank you again for staying with us.

10/10 - Excelente

Richeter

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 8 diárias em abr. de 2024
Resposta de Trisha C em 8 de mai. de 2024
Greetings Richeter,Thank you for staying with us at Even Brooklyn and thank you for the 5/5 rating. We hope to have the pleasure of having you stay with us again.

10/10 - Excelente

Jodi

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff were wonderful; friendly and accommodating. Monique and Matt were especially delightful!
Hospedou-se por 2 diárias em mai. de 2024
Resposta de Trisha C. em 4 de mai. de 2024
Greetings Jodi,Thank you for staying with us at Even Brooklyn. We are happy to learn you enjoyed your time with us. I will be sure to share you kind words with Matt and Monique. We are happy to have them apart of the team.

2/10 - Terrível

Veronica

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was rude, inconsiderate, unprofessional, and lacked empathy. I TRAVELED from New Haven, Connecticut via train and subway, I was told they do not accept Chime or any prepaid cards. When I questioned, why it never was displayed on expedia, they said it should have been, there is nothing they can do to help me, I had to give them another card or sleep on the streets of New York.
Hospedou-se por 1 diária em mai. de 2024
Resposta de Trisha C em 8 de mai. de 2024
Greetings Veronica,Thank you for recently staying with us at Even Brooklyn. We are sorry that this information was not relayed to you. We appreciate your feedback.

6/10 - Ok

Cathryn G

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Trisha C em 23 de mai. de 2024
Dear Cathryn,Thank you for staying with us at Even Brooklyn and providing your feedback on your stay.

10/10 - Excelente

Emilio, Long Beach

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff made it very simple to check in and out for my stay and were always attentive at the front desk.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Trisha C em 4 de mai. de 2024
Dear Emilio,Thank you for recently staying with us at Even Brooklyn. We are happy to learn you had a 5/5 stay. We hope to see you again.

10/10 - Excelente

Jackie

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Breakfast was excellent and the staff were friendly and helpful. I appreciated the water in the lobby as I couldn’t get the ice/water dispensers on the upper floors to work. I’m not a big fitness person but I did use the foam roller provided in the room! Wish the room had a microwave. The proximity to the 2/3 train was perfect for my trip! Would definitely stay here again
Hospedou-se por 8 diárias em abr. de 2024
Resposta de Trisha C em 4 de mai. de 2024
Greetings Jackie,Thank you for staying with us at Even Brooklyn and providing your feedback on your stay. I am glad to learn you enjoyed the breakfast during your stay with us. Your comments, I will share with our breakfast staff. We are also happy to learn that you were able to use some of the in room equipment. We look forward to seeing you on your next trip to Brooklyn.

10/10 - Excelente

Diane

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excellent location for our needs. Staff was very responsive when we had a problem with our door.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Trisha C. em 4 de mai. de 2024
Greetings Diane,Thank you for staying with us at Even Brooklyn. We are happy to learn our hotel fit your location needs. I do apologize about the issue you had at the hotel with the door but am happy to learn the staff responded in a timely manner. We hope to see you again.

10/10 - Excelente

Elzbieta

Pontos positivos: Limpeza e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Trisha C. em 4 de mai. de 2024
Thank you for providing your feedback on your stay. We hope to see you again.

8/10 - Boa

Robert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Stayed for a week obviously resulting in a healthy sized bill so was surprised that following checkout we were advised that to hold our luggage while we went for food would cost $1.60 per item!!!.... It's the little things!
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Trisha C. em 4 de mai. de 2024
Greetings Robert,Thank you for staying with us at Even Brooklyn and providing your feedback on your stay.

6/10 - Ok

Maria Vittoria

Pontos negativos: Limpeza
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Trisha C em 4 de mai. de 2024
Greetings Maria,Thank you for staying with us at Even Brooklyn and providing your feedback on your stay.

10/10 - Excelente

Marielle

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Had a great experience . Will come again
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Trisha C. em 4 de mai. de 2024
Thank you Marielle for sharing your feedback with us. We look forward to seeing you again.

8/10 - Boa

Robert

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My son and I stayed for 5 nights. The room was clean and comfortable. The staff were very friendly and helpful. We included the breakfast in our stay, it was a menu of about 8 dishes, and you ordered from a staff member and they cooked it fresh for you. It was a 3 minute walk from parking, and a 3 minute walk to the A line that takes you anywhere you want to go in NYC. All in all a very good stay, and I will choose this hotel again.
Hospedou-se por 5 diárias em abr. de 2024
Resposta de Trisha C. em 4 de mai. de 2024
Greetings Robert,Thank you for recently staying with us at Even Brooklyn. We are happy to learn that you enjoyed your time with us and enjoyed the breakfast at our hotel. We are glad you were able to use the subway system to get around during your stay. We hope to see you again.

2/10 - Terrível

Marcos

Viagem em grupo
Pontos negativos: Limpeza e serviço e funcionários
Only thing i.liked was the security (using card to access going upstairs) of getting into hotel after hours. Front desk were rude af unprofessional and that goes for the guy in breakfast area.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Trisha C. em 4 de mai. de 2024
Dear Marcos,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

8/10 - Boa

Golan

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to the Center area
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Trisha C. em 4 de mai. de 2024
Dear Golan,Thank you for staying with us at Even Brooklyn. We are glad to learn that your hotel fit your travel needs. We hope to have the pleasure of having you stay with us again.

8/10 - Boa

Graciela

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The front staff was friendly and helpful. The rooms were big and clean. The beds were comfortable. The breakfast taste good and was made to order. My family enjoyed their stay.
Hospedou-se por 2 diárias em abr. de 2024

4/10 - Insatisfatória

Rhoda

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel has the decor of a converted hospital room at the price (even for NYC) of a four star establishment. The room was not serviced once during our three night stay despite repeated requests to service it. It lacked basic amenities such as glasses for water in the bathroom, yet charges a nightly “amenities fee.” Bad value, will not stay here again.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Trisha C. em 4 de mai. de 2024
Dear Rhoda,I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 - Excelente

OLUWAGBENGA, Fort Wayne

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent service and experience.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Trisha C em 4 de mai. de 2024
Thank you for providing your feedback on your stay. We hope to see you again.

2/10 - Terrível

Preston

Hospedou-se por 1 diária em abr. de 2024
Resposta de Trisha C em 23 de mai. de 2024
Thank you for staying with us at Even Brooklyn and providing your feedback on your stay. We are sorry to learn that your stay was not a pleasant one. We hope you give Even Brooklyn another opportunity to show you your last stay was an exception.

10/10 - Excelente

David, Scarborough

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly and helpful staff, very good gym and a very convenient mini shop in the lobby. Highly recommended, great value for money!
Hospedou-se por 2 diárias em abr. de 2024

2/10 - Terrível

WORRELL

Viagem de negócios
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Useless staff
Hospedou-se por 1 diária em abr. de 2024
Resposta de Trisha C em 4 de mai. de 2024
Thank you for providing your feedback on your stay.

10/10 - Excelente

Leilani

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean,comfortable
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Trisha C. em 4 de mai. de 2024
Thank you for providing your feedback on your stay. We hope to see you again.

10/10 - Excelente

Kevin

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Trisha C. em 4 de mai. de 2024
Thank you for providing your feedback on your stay. We hope to see you again.

10/10 - Excelente

VINCENT, Massy

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Habitué de New York je séjourne habituellement sur ma Manhattan mais j ai choisi cette fois ci Brooklyn car moins cher J ai adoré le calme du quartier loin du bruit de Manhattan et je dois dire que les nuits en ont été plus tranquilles Par ailleurs l hôtel est à proximité de nombreuses lignes de métro qui permettent de se rendre à Manhattan en 15 à 20 minutes Parfait je recommande cet hôtel
Hospedou-se por 6 diárias em abr. de 2024

4/10 - Insatisfatória

ELIZABETH

Pontos positivos: Serviço e funcionários
The people were very nice but the property seemed unfinished (e.g, baseboards were ripped off on my floor). Service was meh — I had to ask several times to get help with the coffee maker in my room. But when someone did come he was very nice. Everyowas a little DIY for me - maybe it for others.
Hospedou-se por 3 diárias em abr. de 2024

8/10 - Boa

daniele

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Trisha C em 4 de mai. de 2024
Thank you for providing your feedback on your stay. We hope to see you again.

8/10 - Boa

MAXIMILIANO, Doral

Pontos positivos: Limpeza e serviço e funcionários
Convenient.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Trisha C em 4 de mai. de 2024
Thank you for providing your feedback on your stay. We hope to see you again.

8/10 - Boa

Deidre

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel was great- the only issue I have is they only have decaf k-cups in room for coffee. I called down to request caffeine and the front desk said they don’t put caffeine in rooms, but I could come downstairs for a complementary cup. I was leaving to catch a flight and walking 6 blocks to the LIRR with a big suitcase. I can’t balance a coffee cup with that and didn’t have time to run up and downstairs. It’s just a silly policy. Please change. Everything else was great!
Hospedou-se por 2 diárias em abr. de 2024

2/10 - Terrível

Sierra

Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 7 diárias em abr. de 2024
Resposta de Trisha C. em 4 de mai. de 2024
Thank you for providing your feedback on your stay.

10/10 - Excelente

Carrie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was conveniently located.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Trisha C. em 4 de mai. de 2024
Dear Carrie,Thank you for recently staying with us at Even Brooklyn and providing feedback on your stay. We are happy to learn that our hotel fit your travel needs. We hope to have the pleasure of having you stay with us again.

8/10 - Boa

Anne

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The front desk staff were outstanding, welcoming and always willing to give guidance about the city. The gentleman in the dining area was gracious and encouraging. This means a lot when you are travelling to an unfamiliar place. They made me feel at home. My room was clean and fresh. Will definitely visit again.
Hospedou-se por 5 diárias em abr. de 2024