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Avaliações de Best Western Plus New Ulm

3 out of 5
Best Western Plus New Ulm
2101 S Broadway St, New Ulm, MN

Avaliações

8,6

Excelente

Nota 10 - Excelente. 260 de 541 avaliações" "
Nota 8 - Boa. 206 de 541 avaliações" "
Nota 6 - Ok. 52 de 541 avaliações" "
Nota 4 - Insatisfatória. 15 de 541 avaliações" "
Nota 2 - Terrível. 8 de 541 avaliações" "

9,0/10

Limpeza

9,0/10

Serviço e funcionários

9,0/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Stanley

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Awakened by staff on radio, and trying to unlock our door- apologies for being at “wrong room.”
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Robert

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Clean
Hospedou-se por 1 diária em abr. de 2024
Resposta de Mae em 24 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

David

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Generally excellent
Hospedou-se por 1 diária em abr. de 2024
Resposta de Mae em 24 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Nancy, Coon Rapids

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This Best Western is a clean, well serviced hotel. The hot breakfast was good with a lot of variety. We did have a problem with our KEY cards, both with our room, and especiall with the outside Door 3. The man at the desk one evening was a bit rude to us as we had to keep coming back to keep our keys redone. (They were working on the outside door the next day.) Apparently the key system is from the 1970s, and a lot of people get frustrated with it, staff and guests. Other than this, the rest of the staff was quite pleasant and we had an enjoyable stay.
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Mae em 24 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Julie

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Our stay was overall quite nice and I would stay there again. Our big complaint was that we could not get into our room. The handle/lock system on our room door was falling off. After returning from breakfast we were unable to gain entrance to our room. Fortunately a maintenance worker was able to help us. He said the door had been needing repaired.
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Karissa

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Happy with my stay!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Mae em 19 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - Ok

Cole

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024
Resposta de Mae em 17 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

John

Hospedou-se por 1 diária em mar. de 2024
Resposta de Mae em 19 de abr. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Todd, Brookings

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to where we needed to be
Hospedou-se por 1 diária em mar. de 2024
Resposta de Mae em 14 de mar. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Mae em 14 de mar. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Franklin

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Exercise equipment needs repair
Hospedou-se por 1 diária em fev. de 2024
Resposta de Mae em 14 de mar. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. My apologies for the issues in the exercise room and thank you brining it to our attention. We hope you will come back and see us again soon.

8/10 - Boa

Michelle

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Had a pool & hot tub & dining on site
Hospedou-se por 1 diária em jan. de 2024
Resposta de Mae em 14 de mar. de 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - Terrível

David

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The Hot tub made my husbands back all bruised up. There are some suction holes and his back is badly bruised and injured
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Mae em 27 de dez. de 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. The issue you experienced is not something that typically happens.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - Excelente

Patti

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Could possibly use more parking at peak times.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Mae em 15 de dez. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Kris

Viagem com a família
Great pool area
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Mae em 15 de dez. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Kenneth

Viagem de negócios
Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em nov. de 2023
Resposta de Mae em 15 de dez. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Shelly

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023
Resposta de Mae em 15 de dez. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

April A

Viagem em grupo, Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice hotel with clean pool and hot tub. Very quiet and relaxing.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Mae em 15 de dez. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 - Terrível

Marc

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Mae em 15 de dez. de 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - Boa

Gwen

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good location. Clean rooms. Comfortable bed
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Mae Geidel em 6 de dez. de 2023
Dear Gwen,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 507-359-2941.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mae GeidelGeneral ManagerBest Western Plus New Ulm

8/10 - Boa

Frank

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Road trip with friends.
Hotel was clean, staff friendly and capable. Even though the property is dated, it was freshly painted, room and bathroom was fine. Only issue was a noisy a/c unit.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Mae Geidel em 6 de dez. de 2023
Dear Frank, Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 507-359-2941.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mae GeidelGeneral ManagerBest Western Plus New Ulm

8/10 - Boa

Mark

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Close to city center. Friendly staff.
Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Mae em 15 de dez. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

karen

Viagem com a família
Pontos positivos: Limpeza e comodidades
The Front Desk staff on Friday 11/24 could not have been more accommodating phenomenally positive and the nicest person ever!! I ran into a woman who was tending to rooms. I THANKED her for all of her hard work!! The staff tending to breakfast was the nicest calmest person ever!!! I thanked her several times! We had 2 rooms by the pool one was and a joined so 3 we had another across as well!! THANKS to the whole staff! Our rooms were FANTASTIC!
Hospedou-se por 1 diária em nov. de 2023
Resposta de Mae em 15 de dez. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I am very happy (but not surprised) to hear that all the staff were accommodating and helpful. We hope you will come back and see us again soon.

6/10 - Ok

Haag

Pontos negativos: Serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Run down. Could use some updating.
Hospedou-se por 1 diária em out. de 2023
Resposta de Mae em 6 de nov. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are currently in the process of rennovating in between business. We hope you will come back and see us again soon.

10/10 - Excelente

Benjamin, Saint cloud

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Mae em 24 de out. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - Insatisfatória

Angela

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Needs updating. Room key & lock didn't work well. The shower ceiling was leaking cold water when in use. Was impressed with the free breakfast in the morning.
Hospedou-se por 1 diária em out. de 2023
Resposta de Mae em 23 de out. de 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. Locks are something that we are planning on renovating in the coming months as we know it is something that needs upgrading. I'm glad you enjoyed the breakfast!I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - Excelente

Nathaniel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great property and location. Clean and welcoming and comfortable.
Hospedou-se por 1 diária em out. de 2023
Resposta de Mae em 23 de out. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

4/10 - Insatisfatória

Shawn

Hospedou-se por 1 diária em out. de 2023
Resposta de Mae em 6 de nov. de 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 - Excelente

Chris

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Mae em 16 de out. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Michelle

Hospedou-se por 2 diárias em out. de 2023
Resposta de Mae em 6 de nov. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Lori

Hospedou-se por 3 diárias em out. de 2023
Resposta de Mae em 9 de out. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - Ok

Viajante verificado

Viagem em grupo
Pontos positivos: Serviço e funcionários e conforto do quarto
Bring your own hair dryer!!
If you plan on washing your hair be sure to bring your own hair dryer!!! I had to go outside and stand in the wind to dry my hair as the hair dryers they have are horrible!!
Hospedou-se por 2 diárias em set. de 2023
Resposta de Mae em 9 de out. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. My apologies that the hair dryer in your room was not working correctly. We hope you will come back and see us again soon.

10/10 - Excelente

Dana

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
BWNU is not a new building, but is very well maintained & clean! The citrus scented bathroom amenities are upscale. Fresh Torte signature blend coffee in the lobby at 6:30 am on a Monday is always appreciated. We enjoyed a fall weekend stay.
Hospedou-se por 1 diária em out. de 2023
Resposta de Mae em 3 de out. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Glenda

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em set. de 2023
Resposta de Mae em 3 de out. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

brian

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was at this location for a seminar. unfortunately it rained so was not able to get out hiking in the area like i planned too. was a little disjointed that the restaurant (Green Mill) attached to the property had only a limited menu on a Sunday afternoon and only 1 NFL game up on all the TV's. on a Sunday afternoon, that is not how you get return biz. but, the hotel was nice for the price
Hospedou-se por 1 diária em set. de 2023
Resposta de Mae em 27 de set. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

richard

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
No taxi or uber in town.
Hospedou-se por 1 diária em set. de 2023
Resposta de Mae em 25 de set. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. New Ulm did approve Uber in August - I think currently there just are not any drivers unfortunately. We hope you will come back and see us again soon.

4/10 - Insatisfatória

Anna

Viagem com a família
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Stained pillow cases, dirty shower walls, needs a complete remodel.
Hospedou-se por 1 diária em set. de 2023
Resposta de Mae em 25 de set. de 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

10/10 - Excelente

Julie

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Warm welcoming
It truly was a great time. The customer service at the desk was phenomenal. Super kind to my child and very warm welcome mean.
Hospedou-se por 1 diária em set. de 2023
Resposta de Mae em 25 de set. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - Ok

Sharlea

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff and facilities were fantastic. However, we were unable to get peace and quite on the second night, until after midnight, because our room was right next to the wedding reception scheduled that night. The DJ's music was reverberating throughout our room the entire night. Its totally okay to have the wedding reception. We just wish they would have placed our room farther away, being that we were not part of the wedding and here on buisness. The loss of sleep negatively affected our trip a great deal.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Mae em 25 de set. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We typically do our best to make sure that the wedding guests are in the rooms closest to the conference center space so as to protect the peace of other guests, my apologies we had your room so close. We hope you will come back and see us again soon.

8/10 - Boa

karen

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em set. de 2023
Resposta de Mae em 18 de set. de 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

6/10 - Ok

Michael

Viagem com a família
Pontos positivos: Limpeza
If this is the best New Ulm has to offer! IDK
Our family had 5 rooms, every room had some sort of issue, some needed dehumidifier which were either loud or needed to be emptied, one had a spider, my room a/c was set at 70 but felt much warmer during the night and semi junk toilet, nothing you couldn't live with but hard to justify nearly $200 per night each. Which reminds me, I had prepaid for my room6 months in advance, but the front desk still ran my card again, when I came back the next morning with my documentation proving I was double charges I was told that the card Hotels.com was unable to be run at check in and that is why was double charged, but it went through the second day and that I will get a refund in3-5 days, I am still waiting for the refund to show up but it hasn't been 5 days yet. This is the first time that has ever happened to me over the 50+ times I have booked through Hotels.com. The good No problem with breakfast, that was decent and I also liked the pool area. I don't know if the attached Green Mill Restaurant is owned by someone else, but that experience has just OK as well. I have not plans to return to New Ulm if this is the best you have to offer
Hospedou-se por 2 diárias em set. de 2023
Resposta de Mae em 12 de set. de 2023
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I am more than willing to schedule a call to talk about the issues you experienced and come to a solution.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 - Boa

Keri

Hospedou-se por 1 diária em ago. de 2023
Resposta de Mae em 25 de set. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Ary

Hospedou-se por 1 diária em ago. de 2023
Resposta de Mae em 8 de set. de 2023
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. I also want to thank you for your understanding and patience with us as we make improvements! We hope you will come back and see us again soon.

10/10 - Excelente

Mary

Viagem com a família
Pontos positivos: Comodidades
A
Hospedou-se por 1 diária em ago. de 2023
Resposta de Mae em 28 de ago. de 2023
Thank you for taking the time to review! Guest satisfaction is very important to us and I'm glad to see you enjoyed your stay! We hope to see you again soon!

4/10 - Insatisfatória

John, Kailua

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It's really the only place in New Ulm. I guess it was a Holiday Inn but has been taken over by Best Western. They are painting and making some upgrades. The night I was there the restaurant had a limited menu due to some kind of cooler problem. We arrived about 1: pm and was greeted with an empty reception desk. When the clerk finally showed up from another task and I'd told him my name and reservation his response was "You do know that check-in isn't until 3 pm!?' Yes. I did know but I was just checking. The place seemed empty. There were kids and families screaming in the pool at 10:00 pm. New Ulm is an adorable town. If I came again, I'd stay at an AirBnB.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Bianca em 6 de set. de 2023
Thank you for the comments regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 - Excelente

Barry

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023
Resposta de Mae em 24 de ago. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Karen

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice hotel
Nice hotel. Comfy beds, nice decor. Would stay again.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Mae em 21 de ago. de 2023
Thank you for taking the time to complete the survey! Guest satisfaction is extremely important to us! We hope to see you again soon.

6/10 - Ok

Katie

Viagem com a família
Pontos positivos: Limpeza e serviço e funcionários
It was so/so. The building is definitely old. Beds were comfortable. Pool and hot tub didn’t seem very clean.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Mae em 14 de ago. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 - Excelente

Barry

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em ago. de 2023
Resposta de Mae em 11 de ago. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 - Boa

Anna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
My only suggestion is to only allow adults in the hot tub. It wasn't relaxing for us to have kids jumping in and out of the hot tub. Thank you.
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Mae em 8 de ago. de 2023
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Mae GeidelGeneral ManagerBest Western Plus New Ulm