Vista da propriedade

Avaliações de Hampton Inn & Suites New Orleans Canal St. French Quarter

2.5 out of 5

Avaliações

6,8
Nota 10 - Excelente. 107 de 330 avaliações" "
Nota 8 - Boa. 65 de 330 avaliações" "
Nota 6 - Ok. 53 de 330 avaliações" "
Nota 4 - Insatisfatória. 45 de 330 avaliações" "
Nota 2 - Terrível. 60 de 330 avaliações" "

7,0/10

Limpeza

8,0/10

Serviço e funcionários

6,4/10

Comodidades

6,4/10

Condições e instalações da propriedade

7,0/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Pretty

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The staff and the entire hotel was absolutely amazing , I can’t wait to see yall again
Hospedou-se por 4 diárias em abr. de 2024

10/10 - Excelente

Stanley

Viagem de negócios, Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
We love the Hampton Inn on Canal. We’ve been staying there for a couple of years, back when it was the Hotel Vinache. Hampton Inn’s major renovation has transformed it into a real jewel. And the staff is excellent, especially Brandi, who is the manager. It’s an interesting property. Back in the early 70s it was a dormitory (Hawthorne Hall) for Tulane Medical School. The first time we stayed there, Alice said, I think this was my dormitory when I did my Master’s degree! Sure enough, it was!
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 25 de abr. de 2024
Stanley, it's delightful to hear about your ongoing relationship with the Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. Tap into the charm of the hotel's transformation as well as the team's hard work, particularly our manager Brandi. The hotel's history and connection with Tulane Medical School certainly adds a unique sense of nostalgia. We appreciate your continued support and look forward to the opportunity to welcome you back time and again.

10/10 - Excelente

Catalina

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Excelente hotel, muy buena ubicación, con todo muy cerca a pie, es una buena opción… el desayuno muy rico y fresco…
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 25 de abr. de 2024
Catalina, estamos encantados de saber que tuvo una estadía maravillosa en el Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. Nos complace que haya apreciado nuestra excelente ubicación y nuestro delicioso y fresco desayuno. Esperamos darle la bienvenida nuevamente en su próxima visita a Nueva Orleans.

10/10 - Excelente

Demetria Y

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 25 de abr. de 2024
Demetria Y, thank you for choosing Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. Looking forward to your next visit!

10/10 - Excelente

Ludovic

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Situation par rapport au "centre", Parking tres proche, d'un prix correct. Personnel très très agréable. Weekend parfait! Lits un peu plus petits que j'esperais.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 24 de abr. de 2024
Ludovic, nous apprécions votre aimable retour sur la proximité de notre parking et la gentillesse des membres de notre équipe. Au Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter, notre objectif est d'offrir une expérience de week-end parfaite et nous sommes heureux d'apprendre que nous avons réussi. Nous prenons également en compte votre note sur la taille du lit et en tiendrons compte tout en améliorant nos services. Nous sommes impatients de vous accueillir à nouveau pour un autre merveilleux séjour.

10/10 - Excelente

Yvonne, Fort Lauderdale

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 23 de abr. de 2024
Yvonne, it's fantastic to see your top-rated review for the Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. Looking forward to being at your service again soon.

2/10 - Terrível

Jeffernette

Viagem com a família
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários
Unsafe someone walked into my room unauthorized.. room was double booked front desk gave a key to another guest that checked in 8 hours after me when my room was already occupied. Front desk clerk was very nice and pleasant but the incident was unacceptable!!
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

Christine

Hospedou-se por 5 diárias em abr. de 2024
Resposta de Customer Service em 20 de abr. de 2024
Christine, it's regrettable to hear about your experience. We sincerely apologize for the inconvenience caused by the elevator issue. Your feedback is truly appreciated as it helps us improve and we've taken measures to provide optimum assistance during this time. We strive to ensure our guests have a seamless stay and would like to assure you that every effort is being made to address this concern. Thank you for your patience.

10/10 - Excelente

Kazuko

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff are very kind and friendly!
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 15 de abr. de 2024
Kazuko, it's wonderful to know that you appreciated our team members at Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter for their kindness and friendliness. We continually strive to create a delightful and memorable experience for our guests. Your kind words of appreciation uplift us. Please know we would be delighted to welcome you back any day!

10/10 - Excelente

christine

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I loved our stay at this hotel. Staff was so nice and attentive. The hotel was walking distance to the French quarter which was amazing we spent most of our time out there walking. The area was was ok. I came out here with family. I would recommend. It was also worth the price.
Hospedou-se por 6 diárias em abr. de 2024
Resposta de Customer Service em 12 de abr. de 2024
Christine, it's wonderful to hear that you loved your stay at Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. We are glad to know that our friendly team members added to the enjoyment of your visit and that you found our location convenient for exploration. We appreciate your recommendation and your understanding regarding the elevator situation. We look forward to welcoming you back in the future.

8/10 - Boa

Tamica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 12 de abr. de 2024
Tamica, it's delightful to hear of your encouraging feedback for the Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. Regarding the elevator situation, we assure you this isn't the norm and measures were immediately put in place to assist our valued guests. We appreciate your understanding and patience during this time. Your continued support is invaluable.

6/10 - Ok

angela

Pontos negativos: Condições e instalações da propriedade
Hard bed
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 3 de abr. de 2024
Angela, thank you for taking the time to share your experience. We regret finding that our mattress did not meet your comfort expectations. We continually strive to provide comfortable amenities for all guests, and your feedback will be utilized as we make future improvements.

6/10 - Ok

Sarah

Viagem em grupo
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
We enjoyed our stay and found the hotel the location on Canal St to be very good. The breakfast was always the same, good but no variety. However, confusion with housekeeping really was a negative to our experience. We were not told when we checked in that we had to request housekeeping (specifically garbage removal and clean towels). We were told this on our 3rd night as the room was full of garbage and towels when we returned to find our room as we left it. When I checked out the next morning, I was told we did not have to request housekeeping and it should have been every other day. We were a party of 5 and didnt make a mess, but we did have leftover food containers that did not fit in the one very small trash can and a lot of towels that could have been taken by housekeeping.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 31 de mar. de 2024
Sarah, thank you for the feedback. It's great to hear you appreciated our prime location on Canal St. We're glad you found our breakfast enjoyable, even though it lacked variety. We are however sorry to hear about the uncertainty involving housekeeping. Our team members aim to communicate clearly about our housekeeping practices, and it's regrettable this did not happen during your stay. We understand the inconvenience any lack of clarity caused you and we'll work on providing better clarification in the future. We appreciate your observations, as they assist us in enhancing guest experiences at Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter.

10/10 - Excelente

Deidree

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Everyone played their part, with the front desk always willing to assist. The breakfast staff was quick to restock breakfast items, and the housekeeper ensured the room was tidy. The hotel only lacks a parking spot of its own!
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 29 de mar. de 2024
Deidree, it's wonderful to hear about your positive experience at the Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. We're delighted that our front desk team, breakfast colleagues, and housekeeping were able to meet your expectations. We also make note of your feedback about the parking situation. Looking forward to welcoming you back and continuing to meet your needs.

10/10 - Excelente

Lindsey

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Parking was a bit of an inconvenience.
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 29 de mar. de 2024
Lindsey, we appreciate your feedback on your stay at Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. We understand the parking situation wasn’t ideal; considerations are welcomed as they assist in refining our guest's experiences. Your patience is very much appreciated. We hope to host you again in the future and strive for an even better experience.

8/10 - Boa

Quameria

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
When we first checked in we were on the 6th floor where our room smelled like paint. I thought that I could handle the smell but I couldn’t so I went back down and told the worker about the problem and he fixed it right then and there with no questions asked. The only thing I didn’t like about the property was the smell in the elevator smelled like sewer and the breakfast wasn’t good I only ate it once out of the three days I was there. The elevators will close on you so you have to watch out for that also but it’s better than having to take 10 flights of stairs. This property was only a 5 minute walk to bourbon Street. Which I liked but it was a pretty decent stay and the price was affordable. I will be back so hopefully they’ll hire some better cooks for us next time lol.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 31 de mar. de 2024
Quameria, thank you for taking the time to share your experience at the Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. We're glad that our team member was prompt in resolving the initial issue and that you appreciated the convenient proximity to Bourbon Street. We regret any inconvenience you might have faced with the unusual aroma in the lift and the disappointment you felt about our breakfast offerings. Similarly, concerns about the functionality of our elevators will be relayed to our maintenance team. For your future stay, we trust you will find our culinary offerings improved as we're always striving to elevate our guest experiences. We look forward to welcoming you back.

10/10 - Excelente

Victoria

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 26 de mar. de 2024
Victoria, it's wonderful to hear that you had an overall positive experience at the Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. We look forward to welcoming you back during your next visit to New Orleans.

10/10 - Excelente

Bonnie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very friendly and helpful.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 25 de mar. de 2024
Thank you for the wonderful review, Bonnie!It's very pleasing to hear our staff took great care of you. We appreciate your compliments regarding our hardworking team. We pride ourselves on providing excellent service to our guests and we strive to go above and beyond expectations. We look forward to hosting you again in the future!Thank you again for sharing your review and for staying at Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. Have a wonderful day!

10/10 - Excelente

Prerana, Rockaway Beach

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Good location next to the quarter and streetcars. Everything clean and a good value for this location.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 24 de mar. de 2024
Prerana, it's fantastic to hear that Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter's location and cleanliness met your needs. We continuously strive to provide good value to all our guests. Thank you for your positive feedback and we hope to have the pleasure of serving you again in the future.

10/10 - Excelente

Nina

Pontos positivos: Limpeza e serviço e funcionários
Resposta de Customer Service em 22 de mar. de 2024
Nina, it's fantastic to hear that your stay at the Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. We hope to welcome you back soon!

10/10 - Excelente

M Allison

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The property was being upgraded. The room was excellent and clean. The door did squeek really loud but I presume the frame was a bit twisted. Outside the room the fire alarm and the fire exit door needed some work to them. The free breakfast was great and so was the coffee. Only issue were the elevators. Hard to fix something very old into the new standards. I will say the staff tried their very best to assist. I would return to this hotel. Thank you. Allison
Hospedou-se por 5 diárias em mar. de 2024
Resposta de Customer Service em 15 de mar. de 2024
M Allison, we're thrilled to learn that you enjoyed your stay at Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter and appreciated the cleanliness and quality of your room. It's wonderful that our complimentary breakfast and coffee met your expectations. However, we regret to hear that you experienced a concern with our elevators, but are grateful the team was able to help mitigate the situation. We appreciate your patience and understanding. Rest assured, your notes on the room door and fire safety measures have been considered for improvements. Your willingness to return, despite these inconveniences, truly means a lot to us. We look forward to welcoming you back!

10/10 - Excelente

Donnan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I had a great time , everyone was so nice and accommodating. 10 out of 10 I will stay again! Elie and Chad were great !
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 13 de mar. de 2024
Donnan, it warms our hearts to hear that you enjoyed your stay at Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. We're thrilled that our team members, Elie and Chad, made your stay memorable. We pride ourselves on offering excellent service to our guests. We truly appreciate your patience regarding our current elevator situation. We're looking forward to welcoming you back for another wonderful stay.

10/10 - Excelente

Rosangel

Pontos positivos: Limpeza e serviço e funcionários
The construction
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 27 de fev. de 2024
Rosangel, we are glad you enjoyed your stay at the Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. We acknowledge that our current maintenance work may have inconvenienced you. We appreciate your patience and understanding as we make necessary improvements to provide even better service and amenities. We hope to welcome you back soon.

10/10 - Excelente

Yaris

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 28 de fev. de 2024
Thank you for the 5 out of 5 rating, Yaris!We're thrilled to see how much you enjoyed staying at Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. We look forward to hosting you again in the near future! Thank you again for sharing.

6/10 - Ok

Valrisha

Viagem com a família
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
I stay at this property each time I travel to New Orleans. It’s a few blocks away from bourbon street so I am away from all the commotion which I love. This year was a little different. Upon checking in I immediately noticed the hotel was getting work done. I was not privy to this or I wouldn’t have booked. The work started early each morning and was loud & interruptive. Had I been aware of the construction I would have booked elsewhere. Then, when I checked in they gave me the wrong room. I paid for a room with a separate living area. Once I noticed the room was not what I paid for, I went to front desk where I was asked if I touched anything because they did not want to “mark the room dirty”. They moved me to the correct unit and the air did not work. On the second night, the elevator was broken and my party and I had to walk up 12 - yes 12 - flights of stairs. The front desk apologized but basically said if we wanted to sleep that night we had to walk up. At the end of checkout (I stayed Thursday left Saturday morning originally I was booked to stay Thursday through Tuesday) I asked if due to all the disruptions and inconveniences if I would receive any discounts on my bill and was told no. I asked for a receipt when checking out and was giving something that showed I paid $0. This wasn’t the best experience and I am not ecstatic that I had to pay full price for a trip that I cut short due to the Hotel not being up to par.
Hospedou-se por 5 diárias em fev. de 2024

8/10 - Boa

Jennifer

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários e comodidades
The people were very kind and accommodating. Room was very clean, but you can tell that they were in the middle of renovations. When I booked it was recently Hotel Vinache and by the time of your stay, I got a notification that I booked the Hampton. But really nice place and I would stay again.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de Customer Service em 21 de fev. de 2024
Jennifer, it's great to hear that you found our team members to be kind and accommodating during your stay at the Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. We're pleased to know you also appreciated the cleanliness of your room. Your understanding regarding the ongoing renovations is much appreciated as well. We apologize for any confusion caused due to the change in hotel branding. Nevertheless, we're thrilled to hear you would consider staying with us again - we look forward to welcoming you back in the future.

4/10 - Insatisfatória

Magdaloret

Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Nothing was working in our room leading to food and drinks going bad. No ice machines were working as well as elevators and we were on the 14th floor
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 17 de fev. de 2024
Magdaloret, it's regrettable to hear of your recent experience. We understand your concerns regarding functional issues in your room and the inconvenience you faced due to the unavailability of our elevators. We typically pride ourselves on superior maintenance, hence it's disappointing to hear we missed the mark during your stay. We are very sorry that we are having elevator problems at this time. We have brought on additional staff to assist our guests with carrying their items upstairs until we are sure this problem is resolved. We thank you for your patience. We truly appreciate your feedback as it helps us identify areas needing improvement. We hope for an opportunity to provide you a better experience in the future.

10/10 - Excelente

Vanecia

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was conveniently located close to Bourbon St and very walkable. Staff was friendly and helpful! Would definitely book for my next stay in NOLA
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 17 de fev. de 2024
Vanecia, your feedback is very much appreciated! It's wonderful to know that the convenient location and friendly team at Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter enhanced your stay. We can't wait to welcome you back for your next visit to New Orleans!

6/10 - Ok

Jamaal

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Limpeza
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 16 de fev. de 2024
Jamaal, it's disheartening to know that your stay fell short of expectations and we apologize for the issues that might have affected your visit. Nonetheless, we thank you for staying with us and sincerely hope to have the opportunity to serve you better next time.

10/10 - Excelente

Kalle

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
It was dirty outside around the hotel but the hotel itself was great
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 16 de fev. de 2024
Kalle, it's wonderful to hear you found the Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter to be wonderful despite your concerns regarding the surroundings. We're always working hard to maintain an exceptional experience. Your feedback is greatly appreciated, and we look forward to making your next stay even better. Safe travels!

4/10 - Insatisfatória

Brianna

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 22 de fev. de 2024
Brianna,We regret to hear about your recent visit. Your feedback is undoubtedly invaluable and will be used to rectify the situation definitively. We hope to have the opportunity to serve you better in the future.

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 16 de fev. de 2024
David, it's such great news that you were satisfied with your experience at the Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. Thank you once again and we can't wait to welcome you back on your next visit to New Orleans.

6/10 - Ok

Dalei

Viagem em grupo
Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
This property only has two elevators and only one works at a time, only 3-4 people are allowed on at a time! We had to carry our luggage up and down multiple flights of stairs
Resposta de Customer Service em 14 de fev. de 2024
Dalei, it's disappointing to hear about the inconvenience related to the elevators during your stay. In such a busy city location, operational efficiency is crucial and we understand the difficulties faced due to any hurdles. We have noted your feedback and will ensure this issue is addressed directly by our maintenance team. Please consider staying with us again so we can provide a smoother experience.

4/10 - Insatisfatória

Marissa

Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was not ready didn’t have my room available upon arrival manager was suppose to reach out and resolve situation never heard anything back
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 14 de fev. de 2024
Marissa, we regret the inconvenience you faced regarding the readiness of your room and the lack of communication thereafter. It's essential for our guests to have a smooth check-in experience and we acknowledge your concerns. Rest assured, we take comments like these seriously to improve our future guests' experience. We hope for another opportunity to host you where we aim for a better experience.

4/10 - Insatisfatória

Lindsey

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades e condições e instalações da propriedade
When checking in, the reservation was not in their system since booking through Expedia and the hotel was bought out 1 week earlier by Hilton (I get it).. they had someone clean our room and it was ready in 30 mins. Very accommodating. Lots of renovations going on. Ice machines were not there. The manger was very helpful in filling our ice chest from the back. Only 2 elevators and must’ve been years old. Too much weight causes it to stop. Both were down half the time, waits were long, it stopped at almost every floor every time even if no one was pushing the button, and when checking out hauling bags down the stairs was not the most ideal situation. They also didn’t have parking there so we had to park down the street.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 12 de fev. de 2024
Lindsey, it's regrettable to hear about the inconveniences you faced during your stay, particularly with your booking and elevator usage. The transition to a new management is meant to enhance our services and it's clear we have more work to do. Cleanliness and optimal functionality of our facilities are what we strive for, along with being accommodating to all of our guests. We wish all facets of your accommodations, from the speedy room cleaning to our manager's dedicated assistance, could have enhanced your experience. The elevator and parking issues you mentioned have been noted and we'll make sure they are addressed. We wish to better your experience when you choose to stay with us again.

2/10 - Terrível

sucheth

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Changed the type of the room that was booked, instead of two queen bed suite. Only single bed room was provided
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 12 de fev. de 2024
Sucheth, we're sorry to hear about the discrepancy you faced concerning your room type. Our intention is always to meet the booking expectations of our guests. We encourage bringing such matters directly to our colleagues at the front desk so we can try and resolve any issues while you're on site. We hope you will consider giving us another opportunity to serve you better in the future.

2/10 - Terrível

Mitchell

Viagem em grupo
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hotel was overbooked and gave my suite that I prepaid a month in advance away. Different mangers gave different prices.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 13 de fev. de 2024
Mitchell, it's regrettable to hear about the unfortunate mix up with your booking. It is certainly not reflective of the high level of service we aim to provide. We acknowledge the restlessness caused by price inconsistencies, your feedback will help us to address these issues better. We deeply appreciate your patience and we genuinely hope to have the chance to serve you better in the future.

10/10 - Excelente

Cicely

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Enjoyed my stay
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 11 de fev. de 2024
Cicely, it's delightful to hear that you enjoyed your stay at Hampton Inn & Suites by Hilton New Orleans Canal St. French Quarter. Our team is dedicated to making our guests' visits memorable and we're thrilled we achieved this during your visit. We're looking forward to welcoming you back soon.

6/10 - Ok

Barbara

Viagem com a família
Pontos positivos: Serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
Property is under renovations... Elevator runs slow. Could hear the workers at 7am and all day long. Would not recommend! Not handicap accessible.
Resposta de Customer Service em 7 de fev. de 2024
Barbara, we understand that your stay coincided with our ongoing renovations, which may have contributed to a slower elevator service and noise from the work. We'd like to extend our apologies if this affected your ability to enjoy your stay. We aim to make sure our amenities are accessible to all our guests and it seems like we missed the mark during your visit. We hope for a chance to serve you better in the future once our upgrades are complete and our accessibility options are more comprehensive.

6/10 - Ok

Justin

Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 7 de fev. de 2024
Justin, thank you for taking the time to rate your recent stay at Hotel Vinache. We regret that we didn't completely meet your expectations and hope you will give us another chance in the future to provide an experience that exceeds your expectations.

4/10 - Insatisfatória

Toure

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Beds need major overhaul, thermostat was not reponsive, no internet, water was hot, friendly staff, notncable packages
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 5 de fev. de 2024
Toure, it's disappointing to hear that your stay didn't meet expectations. We acknowledge your concerns regarding the bed comfort, the unresponsive thermostat, and the lack of internet during your stay. It's encouraging to hear about the friendly interactions you had with our team members. They're always eager to make your stay enjoyable. We appreciate your feedback on the cable offerings as well and will consider it for future improvements. It's through feedback such as yours that we're able to continually refine our guest experience. We hope you'll reconsider and give us another chance to impress you.

8/10 - Boa

Alejandro

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Other than the wifi not working I would say the property has passed the construction issues that are mentioned in previous reviews
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 5 de fev. de 2024
Alejandro, it's uplifting to learn that your overall experience at Hotel Vinache was positive. We're glad you found the progress beyond our earlier development-related challenges satisfying. The wifi can sometimes demand our attention; our team is always eager to handle these circumstances when they occur. Your appreciation and patience are highly valued, and we hope to create an even smoother stay for you in the future.

10/10 - Excelente

Rishonna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I initially booked it as the Vinache but by time we arrived they had converted over to Hampton Inn & Suites. I called a few times on the day of my arrival to get info about parking and Essence was very informative and sweet. Upon arrival all of the front desk had smiles big and bright and they were very knowledgeable about everything regarding entertainment, eating, parking, parades, recommended apps that would be beneficial for our stay and so forth, Brandi provided us w a list of happenings, bars, restaurants and even family friendly options. The next morning we met CoCo who was also very welcoming and sweet. There was another guy as well that was very helpful, didn’t get his name but just know the Staff was 10/10 w smiles :) They are still doing some renovating on the property but it was quiet and very clean on the property as a whole. We stayed in a double suite on the 15th floor that had a great view of canal street. We are booking our rooms for next year prior to leaving to ensure and secure our stay. It’s a perfect location because it is just a few blocks down from where the parades are so you are able to still have access to come and go in your vehicle. They are still working on the elevator so have some patience. it will soon reflect the totality of the hotel as well. It did not disappoint even in transition.
Resposta de Customer Service em 4 de fev. de 2024
Rishonna, thank you for your positive feedback about your stay at Hotel Vinache. We are thrilled that Essence, Brandi, CoCo, and our other team members were able to assist you thoroughly, and that you appreciated their hospitality. It's great to hear that the location worked well for your plans and that you enjoyed the view from your room. We acknowledge your note about the ongoing renovations, which are aimed at further enhancing our property. We're excited to welcome you back for your next visit. Thank you again for choosing our hotel for your stay.

4/10 - Insatisfatória

becka

Viagem com a família
Pontos negativos: Limpeza e condições e instalações da propriedade
Said there was parking there was no parking. Also was not let know that it was changing to a different name, went around 5 blocks looking for it until i got fed up.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 1 de fev. de 2024
Becka, we regret to hear about the confusion you experienced in finding the hotel due to the name change, as well as the parking difficulties. In the future, we'll make sure to communicate any changes more clearly to prevent inconveniences. Meanwhile, we're working on better parking solutions for our guests. We hope for an opportunity to better meet your expectations in the future.

6/10 - Ok

Holly

Pontos positivos: Limpeza
I loved the location. It was a beautiful hotel And we had a great city view. It was clean, however the hotel was under construction and we weren’t aware. We were on the 15th floor, and the elevators stopped working so we had to climb 15 flights of stairs up and down every time we wanted to leave our room. we were never compensated for this and had to deal with it the whole weekend. That was probably the worst thing about the hotel. I was satisfied other wise:
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Customer Service em 1 de fev. de 2024
Holly, we thank you for recognizing the immaculate cleanliness and striking city view from your room. The central location of our hotel indeed makes it a wonderful choice for guests looking to explore the city. However, we regret to hear about your inconvenience related to the elevators, and we appreciate your understanding during this momentary challenge. The well-being and comfort of our guests is our top priority and we strive to ensure a smooth stay for all visitors. We are grateful for your patience and look forward to welcoming you back to showcase a superior experience.

10/10 - Excelente

Gary

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great service
Amazing
Hospedou-se por 1 diária em ago. de 2023
Resposta de Customer Service em 1 de fev. de 2024
Gary, it's terrific to read your concise but high-praising review. Team members at Hotel Vinache strive to provide an exceptional experience, and it sounds like we hit the mark with you. We anticipate the pleasure of serving you again in the future.

6/10 - Ok

Marie

Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 21 de mar. de 2024
Thank you for sharing your feedback, Marie!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

6/10 - Ok

Kelsey

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 1 de fev. de 2024
Kelsey, it seems your stay at Hotel Vinache was average. We aim to offer a top-notch experience for our guests and we're sorry to hear that we didn't meet those expectations during your visit. We appreciate your rating and hope for another chance to provide a more exemplary stay in the future.

6/10 - Ok

Carli

Pontos positivos: Serviço e funcionários e conforto do quarto
Pontos negativos: Limpeza e condições e instalações da propriedade
There was construction so several areas were dirty, it was noisy, one elevator worked and there were long wait times to use it. No vending or ice machines. On a positive note the room was clean and the bed was comfortable. The staff was very friendly.
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Customer Service em 1 de fev. de 2024
Carli, it's good to know that you found your room to be clean and cozy, and our team members to be amicable. We apologize for any inconvenience you may have experienced due to current renovations and any long wait you had to endure for the elevator. Rest assured, we are working on improvements for an even better stay. Your feedback regarding vending provisions has also been noted. We look forward to hosting you again in the future.

10/10 - Excelente

Viajante verificado

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Definitely be back
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 23 de jan. de 2024
It's great to hear you enjoyed your stay at Hotel Vinache so much! We're looking forward to welcoming you back in the future. Safe travels until then.