Thank you for staying with us! Hope to see you again soon!

Thank you for staying with us. Hopefully the train was not too much of an issue, it rarely passes through.

Thank you for staying with us, sorry we could not meet your expectations.

I'm glad you were able to find everything you were looking for in our quiet little mountain town, thank you for staying with us and we hope to see you again sometime soon!

Happy to hear! Thank you for staying with us, we hope to see you again soon!

I'm glad to hear that we were able to accommodate you, thank you for staying with us and we would be delighted to have you stay with us again in the future!

After checking the room we had swapped you out of I found no urine stains of any kind on any of the walls, nor did the room smell of urine or cigarette. After we swapped your room we cleaned the room up and sold it to another guest, who I imagine would have complained if the room smelled of urine and cigarettes, but we heard none from them. Perhaps you have a more acute sense of smell than most, but we were not able to identify the problem of which you are claiming, we apologize.

Thank you for your feedback, it is always appreciated !

Dear guest, we saw the hair drier you mentioned and while there is a bit of plastic missing where an inconsiderate guest had broken it off, there were no exposed wiring and it was not unsafe at all. It was merely a cosmetic flaw, which we have dealt with. We also could have provided a hair drier if you had asked. As for the ice machine we are waiting on a new one to come in so in the meantime we have been buying ice and filling it in the ice machine to guests convenience. If there was no ice when you tried you could have inquired with staff and we would have been more than happy to provide some for you. It seems many of your issues could have been solved with communication with staff, we would have been more than willing to see to your needs.

Unfortunately we could not refund your reservation due to the cancelation policies. We would recommend reviewing the cancelation policies of reservations you book in the future ahead of time.

Thank you for staying with us and we are troubled to hear that someone was smoking in their room. Smoking is not permitted in any of the rooms, so inconsiderate guests are not a reflection of our hotel.

Thank you for staying with us! Hope to see you again soon!

Apologies for the pool, we needed to have it painted. It is open now if decide to stop by again in the future!

Sorry to hear we did not meet your expectations.

Happy to hear you enjoyed your stay, hope to see you again sometime.

Your feedback is noted and respected.

Sorry to hear you didn't end up staying with us, but I am glad you got accommodated properly.

Sorry to hear we did not live up to your expectations, hopefully if you stay with us again we will have made changes you'll find adequate.

Dear Daniel, Thank you for your positive feedback! We're glad to hear that you found our property nice. If there are any specific areas where we can improve and earn that extra star on your next visit, please feel free to share your insights. We value your input and hope to provide you with an even better experience in the future.

Luis, Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay.

Thank you for staying with us and appreciate your feedback.

Laura, Thank you for staying with us and appreciate your feedback.

Kayla, Thank you for staying with us and appreciate your feedback.

Thank you for the positive feedback! Hope to see you again!

Thank you for the review!

Melissa, Thank you for being our guest at the WinGate New Castle and thank you kindly for the outstanding review! We are so pleased to hear that you loved everything about your stay and hope to see you again very soon for more adventures in beautiful Colorado! Happy Traveling, DJ & the WinGate Wyndham Family

Dear Carolyn, Thank you for your positive rating! We appreciate your stay and feedback. If there are specific areas where we can improve and earn that extra star in the future, please feel free to share your insights. We look forward to the opportunity to provide you with an even better experience on your next visit.

Dear Bonnie, We apologize for the inconveniences you encountered during your stay. Your feedback is important, and we regret falling short of your expectations. We are addressing the issues with the bed, sink, and housekeeping immediately to ensure a better experience for our guests. Additionally, we will review our breakfast offerings to provide a more well-rounded selection. We appreciate your honesty and hope to have the opportunity to make amends on your next visit.

Dear Guest, We sincerely apologize for the issues you encountered during your stay, and we deeply regret the discomfort and inconvenience caused. Your feedback is crucial, and we assure you that we are addressing these maintenance and safety concerns immediately. We take the safety and well-being of our guests seriously, and we will take steps to enhance security measures. We appreciate your honesty and apologize that we fell short of your expectations. Please consider reaching out to our customer service team to discuss your experience further.

Thank you for the review!

Thank you for the positive feedback!

Dear Peyton, We sincerely apologize for the presence of mold during your stay. This is unacceptable, and we take your feedback seriously. Our maintenance team will investigate and address this issue promptly. We appreciate you bringing it to our attention and apologize for any inconvenience. If you have additional details to share, please contact our customer service team so we can further address your concerns.

Dear Lisa, Thank you for your positive feedback! We're delighted to hear that you found your room clean and spacious. Your satisfaction is important to us, and we look forward to providing you with another enjoyable stay in the future.

Dear Maureen, Thank you for your perfect rating! We appreciate your feedback regarding the chair outside the front of the property. We'll address this matter promptly to maintain a more appealing environment for our guests. Your insights are valuable, and we look forward to welcoming you back for another positive experience.

Dear Jose, Thank you for your positive feedback! We're glad to hear that you found our personnel to be good. If there are specific areas where we can improve and earn that extra star in the future, please feel free to share your insights. We appreciate your stay with us and hope to have the opportunity to enhance your experience in the future.

Dear guest, thank you for staying with us.

Dear Alicia, We apologize for not meeting your expectations during your stay. Your feedback is important to us, and we would appreciate the opportunity to learn more about your concerns. Please reach out to our customer service team to discuss your experience in more detail, so we can address any issues and work towards improvements.

Dear guest, thank you for staying with us.

Dear John, Thank you for your perfect rating! We're thrilled to hear that our hotel provided the perfect location and accommodations for your fishing trip. It's great to know that our fair rates allowed you to enjoy local dining experiences. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay.

Dear guest, looking forward to seeing you again. Thank you.

Dear guest, thank you for staying with us

Dear guest, thank you for your feedback

We apologize for the difficulties you had with the self check-in Kiosk. We are not using it here for much longer so hopefully if you stay with us again in the future it will not be an issue for you.

We apologize for the inconveniences.

Thank you for the positive feedback!

Thank you for the positive feedback!