Thank you for taking the time to complete the survey, housekeeping service is available during the day and they would have been able to provide you with the correct towels.

Hi Karen, thank you for taking the time to leave your feedback. If you had issues with the WIFI the front desk would have been more than glad to assist you.

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Thank you for the feedback.

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Thank you for taking the time to share your feedback regarding your recent stay at Clarion Pointe in New Bern. We genuinely appreciate your insights as they help us identify areas for improvement to enhance our guests' experience.We sincerely apologize for falling short of your expectations, particularly with regards to the breakfast offerings and the condition of your room. Your feedback regarding the limited breakfast options and the condition of the shower curtain has been duly noted, and we will address these issues with our team to ensure they are rectified promptly.Regarding the breakfast experience you described, we are disappointed to learn that we did not meet your expectations in terms of variety and availability. Please rest assured that we will review our breakfast procedures to prevent similar occurrences in the future, and we apologize for any inconvenience this may have caused.Additionally, we regret any disappointment caused by the unavailability of our pool during your stay. We understand the importance of such amenities, especially for families with children, however it is an outdoor seasonal pool that isn't open yet for the year. And we cannot have guests in that area until it has been inspected by the correct officials and we have been issued a permit to use the pool. We are pleased to hear that you found the coffee makers in the rooms to be a nice touch and that you found the bed comfortable. Your positive feedback is appreciated and will serve as encouragement for our team to continue delivering exceptional service.We sincerely value your business and hope that you will consider giving us another opportunity to exceed your expectations during your next visit to New Bern. If there is anything further we can do to address your concerns or enhance your future stays, please do not hesitate to contact us directly.

We sincerely apologize for the inconvenience and frustration you experienced with your recent booking at Clarion Pointe in New Bern. We deeply regret any dissatisfaction caused by our policy regarding cancellations and refunds.We understand the disappointment of having to cancel a business trip and empathize with the financial impact it may have had on your company. While we adhere to our cancellation policy to ensure fairness to all our guests, we recognize that there are circumstances where flexibility is warranted.Please know that your feedback is invaluable to us, and we are reviewing our policies to see how we can better accommodate situations like yours in the future. Our aim is to provide exceptional service and support to all our guests, especially our loyal customers like yourself.We truly value your patronage, and we sincerely hope for the opportunity to regain your trust and welcome you back in the future. If there's anything further we can do to address your concerns or assist you in any way, please don't hesitate to reach out to us directly.

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Glad to hear you enjoyed your stay!

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We apologize for your room not being serviced during your stay, we were short staffed on the weekend and could not service all the rooms. We appreciate the feedback and you taking the time to complete the survey.

We apologize for the inconvenience however if you had notified the front desk we could have had the AC unit checked and provided different pillows for you.

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Thank you for leaving your feedback, however we serve the required items for Clarion Pointe on our breakfast menu. Clarion has different requirements.

I apologize for the inconvenience you experienced during your stay with us. We value guest feedback and will take the necessary measures to fix the situation.

Thank you!

Hi Bradley, thank you for the feedback. We apologize for the inconvenience however we do have all local channels.

Glad to hear you enjoyed your stay!

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Thank you for your feedback, we are glad to hear you enjoyed your stay.

Thank you for taking the time to complete the survey.

Thank you so much for the feedback.

Mark, thank you for your feedback on breakfast. As far as the internet issue, our whole network was up and running on the day of your stay. So I apologize if you were not able to connect.

Thank you for taking the time to share your feedback with us. We sincerely apologize for the lapse in our housekeeping services during your recent stay. Please know that this does not reflect our usual standards, and we are truly sorry for any inconvenience this may have caused.We have addressed this issue with our housekeeping team to ensure that such oversights do not occur in the future. Our guests' comfort and satisfaction are of utmost importance to us, and we appreciate you bringing this matter to our attention.We're glad to hear that you found the room nice and clean and enjoyed the convenient location. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional service that you deserve.Thank you again for your valuable feedback.

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Thank you for your feedback!

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We are glad to hear your stay was enjoyable, thank you for your feedback!

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Thank you for the feedback!

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Thank you!