Hotéis em Neusorge, SN

"A terrible experience. My flight from Dresden was delayed, and my train arrived in Chemnitz after 11 PM. I called the hotel by phone to notify them of the delay, and they informed me that the front desk check-in was only until 11 PM. I had already paid for the stays through this site, and so I went there anyway. I called again, they answered but do not received us, and I had to pay for another hotel (I used Hotels.com again). I would like to know how Hotels.com will solve this, as I paid for...

"Meine Frau war sehr zufrieden mit der Unterkunft."

"Trevlig incheckning med tydlig information. Jätteskön säng och rymligt rum. Härlig frukost. Bra parkering. "

"Netter Kontakt, alles unkompliziert, sauber und gutes Frühstück."

"Não recomendo esse hotel, pois a localização não é muito agradável, não possui bares próximos e poucos atrativos. Tive uma decepção ao chegar, pois não está claro na rua que ali se encontra um hotel, só existe um interfone com o nome "Phoenix". Interfonei várias vezes e não fui atendida. Como na reserva informava que o check-in era as 15h e nós chegamos as 13h, resolvemos aguardar, com as malas na rua. Mesmo assim, eu liguei para o número da reserva, e informava que o telefone não existia....

"Estadia foi muito boa. hotel bem localizado, com estacionamento grátis. Uma pena que a internet e café da manha não estavam incluídos."

"Gute Lage, freundliches Personal, geräumiges Zimmer"

"Rollladen, intakte Fliegengitter, Sitzmöglichkeiten, weitläufiger Garten, weit überdurchschnittliches Frühstück. Gute Bettwäsche. Matratze nur okay. "

"Es war perfekt für eine kurze Auszeit."

"Very nice and comfortable hotel, so we stayed there another day. Parking is under the hotel (for fee)."

"Tolles Frühstück und moderne Zimmer."

"I really enjoyed the stay, all was brand new, clean and fully equipped. It‘s located in the very citycenter but still quiet, there is a Supermarket with a bakery right around the corner and quite a lot of Restaurants. I would have rated 5 Stars, but when we arrived ( 2 adults, one child of 3 years) the sofabed wasn‘t prepared. After inquirey I was told they never do for children under 5. I should have asked for it, as this is their policy. I found that very strange, I couldn‘t find a Word about...

" Very grand looking hotel, with a beautiful reception hallways and breakfast room, set in a stunning garden area. Very good breakfast. But the “studios” are bright red, blue and white, has a seaside theme!!! This bright cheap decor is such a shame."