Avaliação verificada
4/10 - Insatisfatório
Peggy C.
7 de set. de 2019
Pontos positivos: Check-in, localização e precisão do anúncio
Pontos negativos: Limpeza e comunicação
Disappointed
Good Morning Sharon,
I just wanted to send you an email to advise you of a few concerns we had once checking into the property yesterday afternoon and how disappointed we are.
Front of property- full recycle bin, beer bottles overflowing front curb also a large tile which appeared to be the glass top of a coffee table.
Empty dishwashing detergent and empty hand soap dispenser and empty contained left on sink.
Bathrooms were unclean and had to clean the bathtub before a baby had a wash.
Bunk beds were not stable and safety rails collapsed with the slightest of weight.
I had to clean the floor surfaces inside and the patio areas and multiple cockroaches were found. My baby had crawled for a matter of half an hour as soon as we arrived and her clothing was black from the dirty flooring.
Multiple light globes have blown throughout the property.
The oven was filthy and we are unable to cook which is very disappointing.
The glass coffee table with the dolphin design has a very large crack through the centre- pointing it out so we don't get the blame.
The naughts and crosses on exterior coffee table- one of the 'X' has been damaged.
Overall all surfaces were quite dusty and we had to clean these areas.
No toiletries have been supplied, although the add states it now we had to buy all the cleaning products and toilet paper etc.
I'm just advising you so these issues can be addressed prior to your next guest and hopefully they can have a better experience then what we have experienced so far.
It is such a beautiful property and great out look and it could be so much better if these small touches have been addressed.
If you would like to get in contact with me please don't hesitate to call me.
Had reply a after our stay a week later :(