2/10
I booked this property for a two-night stay, and the full amount was charged to my card. However, on the day of my travel, I was informed that someone else was already staying in the rental on my scheduled check-in date—a clear error on the host’s part. As a result, I was told that only one night was now available and asked if I wanted to proceed with just that. I declined, clearly stating that I would be staying elsewhere and that I was not willing to travel for just one night.I was assured at that time that the situation was understood and I would receive a full refund, as this issue was not caused by me. Unfortunately, my departure day was consumed with scrambling to find a new place—a stressful experience, made worse by the fact that my funds were still being held.I thought the matter was settled until I received another message stating that I needed to cancel on my end for the refund to be processed. This was extremely frustrating, especially since I had already explained that I wasn't staying and had poor reception while traveling. I reiterated that I could not cancel on my end because the host changed the terms of my reservation. I was under the impression that everything had been taken care of.To make matters worse, after my trip, I received a message asking me how my stay was—a stay that never happened. I checked my account and saw that over 70 was still withheld, despite not staying there at all due to the host’s (app) mistake. Plz fully refund my money !!!
Jay C.
Hospedou-se por 1 diária em mai. de 2025