Front desk was short and unhelpful upon check in. Afterwards asking if we wanted to make a dinner reservation. We did, she wrote it down, and when we arrived for our meal, the restaurant was almost empty with every table having a “reserved” sign. There were only a couple actual dinner tables with chairs, the rest of the seating was couches with low tables.
We went to ask the front desk if we were in the correct location (as there was no wait staff in the restaurant and multiple dining rooms). She said “she forgot to book our time” and just to go find a seat. We chose one of the actual dinner tables, as eating a meal on a couch is not ideal. After waiting for 15 minutes for wait staff to greet us, they then told us we had to move and go sit on a couch as another “customer requested the specific table” we had chosen.
The music in the bar sounded as if it was being controlled by a monkey, as it would change volume, songs, and genres of music intermittently. Our meal was almost an hour, and during that time no specific customer arrived for the “special requested table”.Due to all this, we did not feel welcome to stay and enjoy a drink or two during our final night in Dublin.
The rooms are cavernous and you are unable to hear other rooms, but all movement and banging in the hallways travels through the paper thin doors.
Based on previous reviews and price, we expected substantially better service and amenities than what was actually provided.
