I travel frequently, and while this hotel is conveniently located near Atlantis, thatās about the only positive thing I can say. The property is incredibly outdated ā the rooms feel like theyāre straight out of the 1950s, and the amenities are old and in serious need of renovation. Breakfast was chaotic, poorly organized, and honestly, pretty terrible.
What really ruined the experience, though, was how the staff handled a sensitive situation. My 7-year-old son had a tummy issue and had an accident inside the menās restroom in the lobby. As I was quickly ushering him back to our room to clean him up, an employee confronted my 77-year-old mother ā demanding to know our room number so we could be charged a hazard fee. While the fee itself might have been understandable under different circumstances, what was absolutely not acceptable was the employeeās aggressive and disrespectful tone.
To make matters worse, he told my elderly mother that she would need to clean the public restroom in order to avoid the $300 fee. I have never in all my years of travel heard of a hotel suggesting ā let alone encouraging ā a guest to clean a public bathroom.
The next day, the manager did call to apologize, which I appreciated, but honestly, the damage was done. A little compassion and professionalism wouldāve gone a long way.
I would not stay here again and cannot recommend it to others, especially families.
