I don't know who thought skimping on hotel front desk staff would be a good idea, but they should be fired. After a long day of driving to be with my daughter at the hospital, i arrived and was locked out. I had to call someone to let me in. He sounded like i had just gotten him out of bed and wasn't happy about it. I waited 8 minutes...which might not seem long to some, but when you're physically and emotionally drained and have no where to even sit to wait...8 minutes is a long time. Once he got to the desk, he waved something, trying to get my attention. Another guest in the lobby had to get my attention. I feel he should have opened the door for me instead of flagging me down. Check out wasn't much better. I had to leave early to get back to the hospital, but there was no place to return the key...and no staff. I had to drag all my stuff BACK to my toom to leave the key there. Terrible experience.
