2/10 - Terrível
Odalice E.
23 de jul. de 2025
Pontos negativos: Limpeza
I booked a VRBO stay expecting a relaxing vacation, but was met with a horrific experience. Upon arrival, a foul odor permeated the basement unit, which I later discovered was caused by black mold in the bathroom. The smell was so overpowering it nearly made me ill multiple times. I immediately contacted the host about the issue, but their response was inadequate, suggesting the mold could simply be “cleaned.” Black mold is a serious health hazard requiring professional remediation, not a quick wipe-down.To make matters worse, after a 20-hour drive and little sleep, my father and I were woken at 9 AM by a veterinary clinic attached to the property, as an HVAC technician needed access to our unit to fix their air conditioning. We were not informed the unit was in a basement or that it controlled the building’s HVAC system, which was disruptive and inconvenient. The HVAC technician also pointed out microbial growth in the air conditioner, which we had been running all night, posing further health risks, especially for my 60-year-old father with health concerns.The unit was also noticeably dirty upon arrival. Despite my clear request to avoid disturbances, a cleaner was sent during our stay, under the false impression she hadn’t cleaned properly. She confirmed the black mold issue had been raised by previous guests and management dismissed it, claiming the “pretty” house excused the problem. This disregard for guest safety is unacceptable. Avoid this spot at all costs!
Odalice E.
Hospedou-se por 6 diárias em jul. de 2025