The night shift check in staff need additional training. I arrived at 11:30 pm, following a cross country flight. I was exhausted and couldn't wait to get some sleep before my 7:30 am meeting. However, when I attempted to check in, the attendant told me she was logged out of the system and needed to figure out how to log back in. I stood there for at least 10 minutes while she unsuccessfully entered passwords. When I suggested she call someone to ask for help, the young woman she was training said to me, "You have to be patient. Try putting yourself in other people's shoes." It was truly laughable, as I was thinking "Try putting yourself in the shoes of the guest who expected to check in and go to sleep."
This same dynamic duo was on duty when I checked out at 3 am a few days later. I asked to have my receipt emailed and they had no idea how to do it. So I got a paper copy, which I now must scan.
I hate to call people out, but please provide additional training because they aren't the most competent!