Lounge no saguão

Avaliações de Fairfield Inn & Suites by Marriott Nashville Hendersonville

2.5 out of 5
Fairfield Inn & Suites by Marriott Nashville Hendersonville
303 Indian Lake Boulevard, Hendersonville, TN

Avaliações

8,8

Excelente

Nota 10 - Excelente. 290 de 487 avaliações" "
Nota 8 - Boa. 124 de 487 avaliações" "
Nota 6 - Ok. 28 de 487 avaliações" "
Nota 4 - Insatisfatória. 21 de 487 avaliações" "
Nota 2 - Terrível. 24 de 487 avaliações" "

9,0/10

Limpeza

9,2/10

Serviço e funcionários

8,4/10

Comodidades

8,8/10

Condições e instalações da propriedade

8,6/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Timothy

Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Andrea

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Overall good stay. Shower did not always hot water.
Hospedou-se por 3 diárias em abr. de 2024

8/10 - Boa

Scott

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em abr. de 2024

10/10 - Excelente

Jesus

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was really helpful and very attentive, great location with plenty of food options all around
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Tamara

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Quiet and convenient.
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Elizabeth, Naperville

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Whenever we visit family this is our favorite place to stay
Hospedou-se por 3 diárias em abr. de 2024

8/10 - Boa

Samdi

Hospedou-se por 2 diárias em mar. de 2024

10/10 - Excelente

Ivel

Pontos positivos: Serviço e funcionários
Hospedou-se por 2 diárias em mar. de 2024

8/10 - Boa

paul

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Hot tub was not working, we were very much looking forward to using it that was a real bummer other than that it was great.
Hospedou-se por 1 diária em mar. de 2024

2/10 - Terrível

Angie

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The AC in our room made a horrible loud rattling noise so we could not use it. When asked for assistance from assistant manager we were told that the hotel was fully booked and they had no maintenance. Also told us they wouldn’t refund because we used Expedia - we would have to call them - we did and the refund was still denied. After a very hot night we attempted the breakfast. Unfortunately, there was zero food out and it was a mess. The poor woman trying to stock it was alone while two people sat at the front desk and watched. At one point one of the front desk staff even helped herself to the little food that was out, even asking the worker to get herself something from the back. Overall a terrible stay and horrible customer service.

8/10 - Boa

George

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Pontos negativos: Comodidades
The staff was great the amenities not so pool and hot tub down ,booked this hotel becouse under the impression of they had operating amenities it was not so ,not there fault but a heads up would have been nice
Hospedou-se por 8 diárias em mar. de 2024

8/10 - Boa

Faith

Hospedou-se por 4 diárias em mar. de 2024

4/10 - Insatisfatória

alexandra

Viagem em grupo, Viagem a dois, Viagem com família e crianças pequenas
Pontos negativos: Limpeza, serviço e funcionários e comodidades
Had ants and the pool was not open and they should have said that before I swing my money
Hospedou-se por 2 diárias em mar. de 2024

10/10 - Excelente

Jason

Viagem com a família
Right next to probably the best tomahawk steak in North Nashville area at Texas Roadhouse.
Hospedou-se por 1 diária em mar. de 2024

2/10 - Terrível

Michelle

Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
Unable to stay due to water issues.
Hospedou-se por 2 diárias em fev. de 2024

2/10 - Terrível

Weldon

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e conforto do quarto
Water Issues
We checked in to the Fairfield Inn after a long day of travel. Upon arrival into the first room they assigned for my husband and myself, we found one of the TVs to be inoperable. My husband went back to the front desk, and they assigned us to a new room. Problem solved, you'd think...The next morning, we intended to take a quick shower before breakfast. No hot water. Met our son for breakfast downstairs. He had scalding hot water in his room. Can't moderate temperature with cold. Upon voicing these concerns to the front desk clerk, another hotel patron says they have been experiencing the same issues for three days! This is a known issue to the hotel!! But the only credit they want to offer is $30 a night. I don't know about you, but it isn't worth it to me. We cancelled the remainder of our stay and moved to another hotel.
Hospedou-se por 3 diárias em jan. de 2024

8/10 - Boa

Thomas

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em jan. de 2024

10/10 - Excelente

Mary

Hospedou-se por 2 diárias em dez. de 2023

4/10 - Insatisfatória

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e conforto do quarto
Hot Water or Cold Water...You Must Choose...
On four of the five nights we stayed, all water to our room was (literally) scalding hot or ice cold. Despite multiple calls to the front desk, they were unable to resolve the problem. Many of the guests I spoke with experienced the same problems on multiple nights. My family and I have booked a 4+ night stay every Christmas since this hotel first opened. Because of the problems we experienced on this stay (and the likelihood that they will continue), we will not be staying there again. I would be very grateful if Hotels.com could negotiate a partial refund to compensate us for these problems. Until the water problems are resolved, I would highly discourage anyone from staying at this hotel.
Hospedou-se por 6 diárias em dez. de 2023

8/10 - Boa

Paul Brent

Viagem de negócios
Great location. Clean. Roughest towels I’ve ever used in my life
Hospedou-se por 5 diárias em dez. de 2023

8/10 - Boa

Mary

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023

8/10 - Boa

Mary

Room was clean and comfortable. Staff was very friendly and helpful.
Hospedou-se por 2 diárias em dez. de 2023

10/10 - Excelente

Adam

Hospedou-se por 1 diária em mai. de 2023

6/10 - Ok

Evelyn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em nov. de 2023

10/10 - Excelente

Sharon

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Pontos negativos: Condições e instalações da propriedade
This hotel was very clean and the staff was great. My only complaint is that I didn't have hot water in my room. I'm not sure if it was because they had a water leak in another part of the building but for over $200 a night I should have been able to take a hot shower. The water wasn't even luke warm. Other than the water I enjoyed the stay.
Hospedou-se por 1 diária em nov. de 2023

4/10 - Insatisfatória

Clint

Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
Very loud room next to elevator and hot water didn’t work for a shower.
Hospedou-se por 1 diária em out. de 2023
Resposta de Kesse em 31 de out. de 2023
Hi Clint, we are so sorry to hear about the issues you had with the hot water and room location. These are not the standards that we hold ourselves too. Maintenance has been made aware of the issues and are working on them. We do hope the next time you are in town, we can prove to you how we have taken your concerns seriously and approved upon it.

10/10 - Excelente

Ricky

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Vacation with friends
The hotel does need some updating. The Hot Tub wasn't working for the entire stay and there was a problem with the hot water. The staff made up for those shortcomings. LaShonda and Kathy were both extremely helpful and made our stay even better. This hotel is in a good location with plenty of shops and restaurants within walking distance.
Hospedou-se por 6 diárias em out. de 2023
Resposta de Kesse em 19 de out. de 2023
Hi Mr. Ricky, we do apologize for those issues you encountered. Management has been made aware and is working to fix those. We are happy to know our staff made your stay as comfortable as they could. We hope next time you are in town, we get to host you again.

8/10 - Boa

Jason

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hot tub wasn't working
Hospedou-se por 1 diária em out. de 2023
Resposta de Kesse em 11 de out. de 2023
Hi Jason, we are so sorry the hot tub wasn't working. We have shared this with maintenance and are working on resolving this. This is not the standard we hold ourselves too and again, we are sorry about it. We hope the next time you are in town we get to meet all of your expectations.

10/10 - Excelente

Joann

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Kesse em 7 de out. de 2023
Hi Joann, we are so happy to hear you had a great stay with us! We always strive to make sure you are happy and comfortable with your time with us! Hopefully next time you are in town, we get to see you again! Safe travels from the Fairfield Inn and Suites

10/10 - Excelente

Kiley

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Kesse em 2 de out. de 2023
Hi Kiley, we are so happy to hear you had a great experience! We strive to make sure your stay is as pleasant as possible. Hopefully next time you're in town we get the chance to host you again.

8/10 - Boa

Daniel

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hendersonville Wedding
very friendly staff and comfortable stay.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Kesse em 22 de set. de 2023
Hi Daniel, we are so happy to hear you had a wonderful stay, thank you for choosing us and hopefully we get to a chance to host you again in the future! Thank you!

6/10 - Ok

Donita

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
It was a nice clean property and friendly staff. However, the fridge did not keep anything cold. You had to push a button every 2 hours to make it cold, but that quit working. Also, we didn't have any hot water. We had reservations for 3 nights and we didn't like having to take cold showers. Other people in the hotel were also complaining about the same things.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Kesse em 22 de set. de 2023
Hi Donita, I am so sorry to hear about the negative experiences you encountered while staying with us. This doesn't match the standard we hold ourselves too and we are sorry. Management has been made aware and is working to make sure this is an isolated incident. We hope the next time you are in town we get to chance to show you a better experience.

2/10 - Terrível

NEELKANT

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
This property needs to be condemned. elevator buttons are falling off. Bathrooms are leaking. Toilets dont drain. Airconditioners are so noisy, when I complained i was told to either find another hotel or wear ear plugs and sleep. Wow. In my 25years no such thing has ever happened.
Hospedou-se por 2 diárias em set. de 2023
Resposta de Kesse em 22 de set. de 2023
Hello, Neerkant, we are so sorry you had a negative experience staying with us. This is not the standard we hold ourselves too and management has been madeaware and is making sure this is an isolated incident. We hope the next time you are in town we get the chance to show you how we have used your feedbackto improve.

8/10 - Boa

John

Viagem em grupo
Pontos positivos: Limpeza e serviço e funcionários
The staff were handling a leak problem in the public area very well. The air conditioner in my room had a noisy fan.
Hospedou-se por 1 diária em set. de 2023
Resposta de Kesse em 25 de set. de 2023
Hi John, we are so sorry the air conditioner was loud, we do apologize and this is not the standard we hold ourselves to nor the experience we want you to have. Management has been made aware and is working with Maintenance to fix the issue. We hope the next time your in town we hope we get the chance to prove to you this was a one off instance.

10/10 - Excelente

Dena

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Nice
This is a nice and comfortable Hotel. Great restaurants in walking distance as well as shops. Rooms are spacious, cold, clean and mattresses was amazing. Breakfast in the morning great. My only complaint would be the shower head sprays all the the glass door and water pours out. The floor gets wet.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Kesse em 25 de set. de 2023
Hi Dena, we are so happy to hear you had an amazing stay! We are sorry about the shower though, we do apologize and management and maintenance has been made aware of it. We hope get the chance to host you again if you ever come back to town.

10/10 - Excelente

victoria

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very clean. Big room’s friendly staff. Great location.
Hospedou-se por 5 diárias em ago. de 2023
Resposta de Kesse em 25 de set. de 2023
Hi Victoria, we are so happy to hear you had a great stay! We always strive for excellent and to make you are satisfied. The next time you are in town we hope we get the chance to host you again!

10/10 - Excelente

Alexander

Hospedou-se por 3 diárias em ago. de 2023
Resposta de Kesse em 1 de out. de 2023
Hi Alexander, we are so happy to hear you had a wonderful stay! We hope the next time you are in town, we get the chance to host you again!

10/10 - Excelente

Alexander

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great, comfortable stay!
Hospedou-se por 1 diária em ago. de 2023
Resposta de Kesse em 1 de out. de 2023
Hi Alexander, we're are so happy to hear your stay was comfortable and great, it makes everything we do worth it, to know that you were happy staying with us. Next time you are in town we hope we can host you again.

6/10 - Ok

Janice L

The refrigerator didn’t work. I put some food in it and it was spoiled the next day and had to throw it away. The TV kept freezing up in the middle of a program
Hospedou-se por 3 diárias em ago. de 2023
Resposta de Kesse em 1 de out. de 2023
Hi Janice, we are so sorry to hear about your issues with the fridge and tv. These are not the standards we hold ourselves to, and management has been made aware and is working with maintenance to ensure it doesn't happen again. We hope the next time you are in town we get the chance to show you how much we have improved.

6/10 - Ok

Tammy

Hospedou-se por 1 diária em ago. de 2023
Resposta de Kesse em 1 de out. de 2023
Hi Tammy, I see you gave us a 3 out of 5, if you have the time, we'd love to know what happened during your stay and if there's anything we can do to improve ourselves. Hopefully next time you are in town, we get the chance to host you again. Thank you, Kesse

6/10 - Ok

Steven C

Viagem a dois
Pontos negativos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The air conditioning unit was very loud. Clanging metal noise. The outside patio was not organized. Random chairs. You could tell it was not in use. Newer hotel, not managed well. Hotel breakfast did not start until 700am. We did not wait and checked out at 600am. No coffee made. Hotel staff at night and morning never smiled. Just stared. I question, who does the hiring. They were worse than the DMV.
Hospedou-se por 1 diária em ago. de 2023
Resposta de Kesse em 1 de out. de 2023
Hi Steven, I am so sorry for the issues you had, these are not the standards we hold ourselves too. Management has been made aware, and is working with the staff to make improvements and learn and grow from this. We again are so sorry, and hope next time you are in town we can show you how much we have improved.

10/10 - Excelente

Charles, Trinity

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em ago. de 2023
Resposta de Kesse em 2 de out. de 2023
Hi Charles, we are so happy to hear you had a great experience! We strive to make sure your stay is as pleasant as possible. Hopefully next time you're in town we get the chance to host you again.

10/10 - Excelente

Jennifer

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I enjoyed the whirlpool and the pool. I would come here again.
Hospedou-se por 6 diárias em jul. de 2023

10/10 - Excelente

Tracey

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Would stay again!
Pool and hot tub were amazing! Rooms are spacious!
Hospedou-se por 1 diária em jul. de 2023

10/10 - Excelente

Katrina

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jul. de 2023

10/10 - Excelente

Cheryl

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff was very attentive and always courteous
Hospedou-se por 3 diárias em jul. de 2023

10/10 - Excelente

Troy

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great
Great
Hospedou-se por 3 diárias em jul. de 2023

4/10 - Insatisfatória

Jarrett

Pontos negativos: Limpeza e condições e instalações da propriedade
Water was shut off for a large amount of time
Hospedou-se por 5 diárias em jul. de 2023

8/10 - Boa

Nataliya

Hospedou-se por 1 diária em jul. de 2023

10/10 - Excelente

Alan

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
From the time I walked in until I left, everyone was friendly and i Always felt safe.
Hospedou-se por 2 diárias em jul. de 2023