2/10
This stay was by far my worst hotel stay. The male front desk staff was rude and cold. The female staff was friendlier.
The closing of the pool with no notice (the entire reason we chose this hotel) and no compensation provided or offered was unacceptable.
When making the reservation I noted I was traveling with a special needs child and service dog and I was placed on the 3rd floor. When my child had an episode in the room I got a complaint call and when I explained the situation I was informed my the same male at the front desk to “handle it”. We subsequently left the room and as we had no pool to redirect him to it was difficult to manage.
The room was satisfactory and the grounds were fine (even though they were littered with trash and broken glass) which made it difficult to walk the service dog. It was the lack of communication, rudeness of the staff and poor amenities that have turned me off from ever recommending this hotel to stay.
Maureen
Hospedou-se por 6 diárias em jun. de 2025