With the ALoft being under the hotel brand of the W, Starwood Luxury Hotel Group and Marriott I would expect the service, cleanliness and overall experience be representative of such prestigious brands. The Aloft Mount Laurel instead provides the experience that I would expect out of a Motel 6. To start, the outside trash can was overflowing with trash falling onto the sidewalk for several days and it smelled of urine and cigarette directly outside the front of the building. The hotel room we were provided with was filthy and was not thoroughly cleaned prior to our stay, it was as if all the staff did was change the bed linen and place some towels in the room. There was coffee spilled from the previous occupants all over the coffee station and surrounding shelving, the shower stall was dirty and moldy, and every surface we wiped with Lysol wipes left the wipes black and brown. On top of the filthy room, we were told housekeeping would not be servicing our room at all because they did not work weekends; this must be the explanation for the despicable conditions upon checking in. To add insult to injury, some of the front desk staff were rude, nonchalant, unaccommodating and unapologetic. The conditions were so bad, we wanted to end our stay early and checkout but we were in a wedding and these were the only "hotel" accommodations we could find available in the near area. My family and I were extremely disappointed and dissatisfied with our stay and will not stay here again
