Upon arrival, it was not evident where to park; we had to drive around a little. Once I went to the reception, all the staff were super friendly. One of them accompanied me back into the streets, showed us where to park, and carried our luggage back to the hotel. Once in the hotel, they sat with us, provided complimentary juice and yogurt, and told us all about the hotel and surroundings. We were lucky and got a pretty big suite with a private balcony. The building is old, so the shower, hot water heater, etc., are a little old style, but the atmosphere is magical.