4/10 - Insatisfatória
MICHAEL
Viagem a dois
10 de nov. de 2025
Initially given Room 132 where I found lots of hair on both beds. Moved to Room 232 which was ok. I did put the privacy sign on check out day and went out for breakfast and when I returned by 10.15am, the room was already entered by the housekeeping staff and cleaned by them which I feel breach of privacy. I did not expect this from a brand like Hilton. Check in staff were excellent. As a hotelier myself, I suggest that the staff need more training on communication between departments and intruding someone's privacy need to be addressed as a serious concern. The interesting part was the "Privacy" sign I had on the door went missing when I returned which shows the room was entered deliberately. Please use my feedback for training and not to reprimand the employee as they are the backbone who don't get appreciated often.
MICHAEL
Hospedou-se por 1 diária em nov. de 2025
