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Avaliações de Best Western Airport Inn

2.5 out of 5
Best Western Airport Inn
2550 52nd Avenue, Moline, IL

Avaliações

8,4

Muito boa

Nota 10 - Excelente. 431 de 922 avaliações" "
Nota 8 - Boa. 308 de 922 avaliações" "
Nota 6 - Ok. 106 de 922 avaliações" "
Nota 4 - Insatisfatória. 39 de 922 avaliações" "
Nota 2 - Terrível. 38 de 922 avaliações" "

8,8/10

Limpeza

8,8/10

Serviço e funcionários

8,0/10

Comodidades

8,4/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

10/10 - Excelente

Mary

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Convenient for us.
Hospedou-se por 1 diária em mai. de 2024

8/10 - Boa

William G

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This property is very clean and the owners are doing a lot of remodeling. The area has a lot to be desired. I stopped at a 711 less than a mile away and was happy I’m armed. As a retired Police Officer I wouldn’t want my wife or daughters staying in this area. It’s not the hotels location. I think this town has issues.
Hospedou-se por 1 diária em mai. de 2024
Resposta de G. em 4 de mai. de 2024
We are glad that you enjoyed your stay. Thank you for staying with us.

4/10 - Insatisfatória

Deborah

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Did not have adequate towels available for shower in morning. Requested more towels night before and they said that they might have some in morning. NOt acceptable. First room they assigned to us had a foul odor so requested another room. Carpet on stairs and stairway was stained. Entire place smelt musty with ozone machine going in hallways. Elevator was not working. Guy at front desk was trying but obviously running the place by himself.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de GM em 28 de abr. de 2024
We apologize for any inconvenience that caused with your stay. We'll take your valuable feedback internally. Thank you for staying with us.

10/10 - Excelente

Linda

Viagem de negócios, Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Property was in a convenient location to my meeting.
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 28 de abr. de 2024
Thank you for completing the survey and staying with us.

6/10 - Ok

Brandy

Viagem em grupo
Pontos negativos: Serviço e funcionários
We didn’t really like much about the property unfortunately. The front desk guy was not friendly. Did not make us feel welcome. Then there was a group of 30 checking in and they were all over parking lot being loud and obnoxious. Nothing was said to them.
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 28 de abr. de 2024
We apologize for any inconvenience. There was a group of family and friends who were coming in town for concert. Since, they were outside waiting for check-in. They did not disturb anyone inside the property. The front desk employee had many check-ins within that hour. We value your feedback and we will improve our efforts.

10/10 - Excelente

Abdelaziz

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
Its quite and nice but the only bad thing is the say 50 bucks deposit
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 28 de abr. de 2024
We’re glad you enjoyed your stay. The incidental deposit is hotel policy.

8/10 - Boa

john

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Once we got the TV figured out everything else was fine
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 28 de abr. de 2024
We’re glad that you enjoyed your visit and we apologize for any inconvenience that may have caused due to TV.

6/10 - Ok

Deb

Viagem a dois
Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The place was quiet. They are doing construction work around there so should be nice when they are done.
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 20 de abr. de 2024
We appreciate your feedback and thank you for staying with us.

4/10 - Insatisfatória

Laura

Viagem em grupo
Pontos negativos: Comodidades e condições e instalações da propriedade
My reservation was not entered under the correct name. The picture of this hotel is deceptive...it is run down. Advertised as renovated---the hallway was. The outdoor side entrance did not lock and was open for anyone to enter. The room was clean and the bedding was good. The coffee was good, the breakfast average. The POOL was totally drained and NOT advertised that it was closed.
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 20 de abr. de 2024
We are sorry that we didn’t meet your expectations. The pool is currently under maintenance to comply with new requirements. The pool is also listed as being out of order on best western website. Thank you for staying with us.

6/10 - Ok

Michael

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 28 de abr. de 2024
Thank you for sharing your experience.

2/10 - Terrível

Sandy

Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 10 de mai. de 2024
We apologize if we did not meet your expectations. Thank you for staying with us.

10/10 - Excelente

Abby, Wisconsin Rapids

Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 20 de abr. de 2024
Thank you for sharing your feedback.

10/10 - Excelente

Erica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
The hotel is clean and quiet. Hiren, the general manager, completed the check-in process with me. He was conscientious and friendly. I’ve had positive experiences every time I’ve stayed at this location.
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 20 de abr. de 2024
Thank you for staying with us.

10/10 - Excelente

Erica

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I have stayed at this location multiple times and have had great experiences. It’s very clean and quiet, and seems safe.
Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 20 de abr. de 2024
Thank you for staying with us

10/10 - Excelente

Lori

Hospedou-se por 1 diária em abr. de 2024
Resposta de GM em 28 de abr. de 2024
Thank you for completing survey.

6/10 - Ok

Alexa

Viagem em grupo, Viagem com a família
Pontos negativos: Condições e instalações da propriedade
I didn’t like that we only had 1 working light in the main room and the maintenance guy was off til the following week. Otherwise everything else was okay.
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 7 de abr. de 2024
We're apologize for any inconvenience, the light was working find only the bulb was loose. Thank you for staying with us.

6/10 - Ok

Gina

Viagem com a família
Pontos negativos: Comodidades e condições e instalações da propriedade
The property was under some renovations, but room was very outdated and lacking updated showers and amenities like soaps and shampoos. Some of the towels were thin and see through. The parking lot had severe potholes that you had to maneuver around and enter door only one side worked.
Hospedou-se por 3 diárias em mar. de 2024
Resposta de GM em 25 de mar. de 2024
We apologize for any inconvenience, we’re working on updating property. All the amenities are available. We thank you for your feedback.

4/10 - Insatisfatória

HAYWARD

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Upon check in , desk did not recognize Expedia check in, was charged twice. We were too tired to fight about it, and thought it would be easily rectified. It has been a problem so far. The room smelled heavily of mold and very musty. We were not concerned about the amenities being unavailable, as it was a place to just sleep. We had family in the ICU at nearby hospital. I would drive a little further down the road.....
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 31 de mar. de 2024
We apologize for any inconvenience, we did look into your stay details. Everything was charged properly based on your booking date and method of payment. Thank you for staying with us.

4/10 - Insatisfatória

Keith, Mesa

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Room was dirty.. hair in the shower ..will not stay here again
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 24 de mar. de 2024
We apologize for any inconvenience thank you for staying with us.

10/10 - Excelente

Wesley

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Great staff. Could us a little better cleaning. Breakfast was good.
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 23 de mar. de 2024
Thank you for sharing your experience and we’ll train our staff to be more careful in cleaning.

8/10 - Boa

Brian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Had a very comfortable stay
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 23 de mar. de 2024
Thank you for sharing your feedback.

8/10 - Boa

Patricia

Viagem com a família
Nothing fancy but was clean and good one night stay while in QC.
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 21 de mar. de 2024
Thank you for sharing feedback.

4/10 - Insatisfatória

Kim

Pontos negativos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em mar. de 2024
Resposta de GM em 21 de mar. de 2024
Thank you for sharing your feedback.

2/10 - Terrível

Kimberly, Walclott

Viagem com a família
Pontos negativos: Limpeza, serviço e funcionários e comodidades
I paid in advance and also had to put a $50 deposit. They gave keys to someone else's room! Then another room was given and it was unclean. We left less than thirty minutes entering the facility. Neither the deposit or cost of the room was refunded.
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 21 de mar. de 2024
We apologize for any inconvenience.

4/10 - Insatisfatória

Kim

Viagem com a família
The man at front desk was very rude to us. We was there with family. We had like 5 rooms. The stuff was not friendly. The have a pool they did not keep trowels at pool the day they put out hand towel. I put trash out side my door to be pick up. It was there like two days. I checked out and it was still there.
Hospedou-se por 1 diária em mar. de 2024
Resposta de GM em 15 de mar. de 2024
We apologize for any inconvenience

2/10 - Terrível

Amir

Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 21 de mar. de 2024
Thank you for sharing your feedback.

10/10 - Excelente

Kim

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Nice clean comfortable stay
Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 5 de mar. de 2024
Thank you for sharing your experience.

10/10 - Excelente

Harry

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great, clean room. Excellent breakfast. Reasonably priced.
Hospedou-se por 4 diárias em fev. de 2024
Resposta de GM em 23 de fev. de 2024
Thank you for sharing your experience. We look forward to seeing you again.

10/10 - Excelente

ERDEM, Miami

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
conveniently close to the airport
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 23 de fev. de 2024
Thank you for completing survey and staying with us.

10/10 - Excelente

Julie

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was clean. Continental breakfast was typical. Staff member was friendly. Stayed only one night.
Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 19 de fev. de 2024
We are glad that you had great stay. We appreciate you completing the survey. Thank you for staying with us.

4/10 - Insatisfatória

Viajante verificado

Viagem de negócios
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Does Not Meet Expectations
No Internet and They spend more time on the phone than taking care of what need to be done. For the 4 days that I was there the front entrance door was not working
Hospedou-se por 3 diárias em fev. de 2024
Resposta de GM em 19 de fev. de 2024
We apologize that you couldn’t connect to the internet. Our front desk couldn’t have done much with your equipment (laptop) when security settings are applied. Our staff did verified with Wi-Fi management services and they requested that you unlock your settings to be able to connect with the internet. We also made sure that with WiFi management services company and verified that all equipment for guest network was up and running without any faults and everything was online.

10/10 - Excelente

ed

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everyone we spoke with. was theere to help and staff would ask if we needed anything Ed washington il
Hospedou-se por 2 diárias em fev. de 2024
Resposta de GM em 19 de fev. de 2024
We’re glad that my staff took care of you during your stay.

8/10 - Boa

Teresa

Viagem com a família
Over all was a decent stay the first room they put us in was dirty but they switched us rooms right away . Kids went swimming it was decent .
Hospedou-se por 2 diárias em fev. de 2024
Resposta de GM em 19 de fev. de 2024
We apologize for any inconvenience this caused you. There could have been miscommunication between house keeping and front desk on update of clean rooms. We’re glad that we were able to assist you immediately.

10/10 - Excelente

Patricia

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em fev. de 2024
Resposta de GM em 15 de fev. de 2024
We appreciate your feedback and thank you for staying with us.

6/10 - Ok

Laurie

Viagem de negócios
Pontos negativos: Serviço e funcionários e comodidades
The manager was very rude when I pushed the help bell several times, not hearing it untill he was closer after pushing it several times and when he came around the corner and rudely told me I only needed to press it once, how was I to know. Didn't want to give me a receipt when I asked. The wallpaper was peeling in our room and in hallway by the pool. The breakfast was a joke, eggs were cold, butter was frozen, pancake machine was broken. Went to McDonald's for a better breakfast. This is one place we will never stay at again
Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 15 de fev. de 2024
We apologize for any inconvenience, we will take your feedback and look into improving. Thank you for staying with us.

8/10 - Boa

Carol

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
This is not a fancy place, though the very reasonable price includes breakfast, and there is an indoor swimming pool and access to a computer. The bed was comfortable, and the staff courteous. It's the best value for the money in the Quad Cities, as far as I know.
Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 15 de fev. de 2024
Thank you for sharing your thoughts.

10/10 - Excelente

Carol

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em fev. de 2024
Resposta de GM em 15 de fev. de 2024
Thank you for completing this survey.

10/10 - Excelente

Ronald

Pontos positivos: Limpeza e serviço e funcionários
Very clean room
Hospedou-se por 4 diárias em jan. de 2024
Resposta de GM em 15 de fev. de 2024
Thank you for sharing your experience and staying with us.

2/10 - Terrível

James

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Don’t have problems with property, but I asked about my refund because I didn’t get a room
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 3 de fev. de 2024
We apologize for any inconvenience but we’re bound with cancellation policy and we can’t process any refunds outside of cancellation policy. We’re not a 1 star property. We advise that you reach out to Expedia for any refunds.

8/10 - Boa

Nicole

Viagem com família e crianças pequenas
Pontos positivos: Limpeza
Best Western hotels are independently owned, so you never know what you are going to get. Only half of the front door was working during our stay...not a great first impression. Our room was neat and clean but had a musty smell, probably because it was next to the pool room which had lots of dust bunnies and window condensation. Breakfast was a meager selection and even worse on the second day. Some room doors wrre left open so we saw construction and what appeared to be a long-term squatter based on the smell. There was also some sort of military unit staying and thumping around in gear; they were disappointed in breakfast too. If you only plan to sleep here, it's a good price. But if you have kids and need to be around for breakfast, naps, and the pool, then look elsewhere.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de GM em 22 de jan. de 2024
Thank you for your feedback.

2/10 - Terrível

Douglas

Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 15 de fev. de 2024
We apologize for any inconvenience may have caused to your stay. We address any issues during stay. If would have known your concern we would have be glad to take care at the time. Thank you for staying with us.

6/10 - Ok

Janell

Viagem de negócios
My room was on second floor and there is no elevator. I’m not sure this is legal with the Disability Laws. I needed transportation to the airport (2 miles away). Blizzard conditions were happening and was told I’d have to walk to the bus terminal. Fortunately I was able to Lyft my way.
Hospedou-se por 1 diária em jan. de 2024
Resposta de GM em 15 de fev. de 2024
We apologize for any inconveniences but we do not have any transportation services. Thank you for choosing us for your stay.

6/10 - Ok

Diane

Viagem de negócios
Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e comodidades
The front desk attendent also served as the chef and the cleaning staff. He came to fill the eggs warmer with his winter parka on. I question the cleanliness. The breakfast was disappointing. Very limited. Coffee watered down. Eggs rubbery. They were supposed to serve breakfast until 9:30. We went down at 9:20 and it was completely cleaned up. The hotel in general needs updating.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de GM em 15 de fev. de 2024
We apologize for any inconvenience but but during your stay the weather was very cold outside and cold air entering building and our office is very close to front entrance would be the reason our staff wearing jacket or coat.

8/10 - Boa

Andrea

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
As a diabetic, breakfast was not up to standard. The eggs were watery and had a gross texture. There was nothing else to really choose from for me to eat! Hotel was great until the morning of 1/10/24. I was woken up by knocking on doors at 415 in the morning.
Hospedou-se por 2 diárias em jan. de 2024
Resposta de GM em 15 de fev. de 2024
Thank you for sharing your thoughts. We apologize there could be some other guest looking for their room.

8/10 - Boa

James

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de GM em 4 de jan. de 2024
Thank you for completing survey

6/10 - Ok

henry

Viagem com a família
Pontos negativos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pool was dirty water was cloudy Room was dirty
Hospedou-se por 1 diária em dez.. de 2023
Resposta de GM em 4 de jan. de 2024
Thank you for staying

6/10 - Ok

Jacob

Hospedou-se por 2 diárias em dez. de 2023
Resposta de GM em 4 de jan. de 2024
Thank you for staying

10/10 - Excelente

Todd

Pontos positivos: Limpeza, serviço e funcionários e comodidades
Rooms were clean. Dated, but clean.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de GM em 4 de jan. de 2024
Thank you for completing survey

10/10 - Excelente

john

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de GM em 4 de jan. de 2024
Thanks you for completing survey

10/10 - Excelente

Daniel

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em dez. de 2023
Resposta de GM em 16 de dez. de 2023
Thank you for staying with us.