Fachada

Avaliações de Sonesta Select Minneapolis Eden Prairie

3 out of 5
Sonesta Select Minneapolis Eden Prairie
11391 Viking Dr, Eden Prairie, MN

Avaliações

8,2

Muito boa

Nota 10 - Excelente. 502 de 1001 avaliações" "
Nota 8 - Boa. 276 de 1001 avaliações" "
Nota 6 - Ok. 102 de 1001 avaliações" "
Nota 4 - Insatisfatória. 52 de 1001 avaliações" "
Nota 2 - Terrível. 69 de 1001 avaliações" "

8,8/10

Limpeza

8,6/10

Serviço e funcionários

7,6/10

Comodidades

8,6/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Jesse

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 28 de abr. de 2024
Thank you for taking the time to leave us a 4/5 rating, Jesse!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Sonesta Select Minneapolis Eden Prairie.

10/10 - Excelente

kian wei

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good location
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 28 de abr. de 2024
Kian, it's great to hear you found Sonesta Select Minneapolis Eden Prairie's location favorable. We genuinely hope to serve you again in the near future.

2/10 - Terrível

justyna

Viagem de negócios, Viagem com animais de estimação
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
double charged me and never returned my calls, dirty couch and sheets, noisy and loud. fire alarm went was on for an hour. reminded me of a run down days inn.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Dominic em 24 de abr. de 2024
The Discover card charge in question was corrected on January 1, 2024.

2/10 - Terrível

Christina, PARK RAPIDS

Pontos positivos: Limpeza
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 18 de abr. de 2024
Christina, it's regrettable to hear your stay didn't meet expectations. We view all feedback as an opportunity to improve and rest assured that we are attentive to all guest responses. We hope to have another chance to provide a more delightful experience in the future.

10/10 - Excelente

Wendell

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was amazing. We experienced a tiny leak in the bathroom. Maintenance checked it out and moved us to a beautiful giant suite. The previous visit, I had to attend a funeral, so wanted to check in early. They were very accommodating, friendly and very caring
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Customer Service em 17 de abr. de 2024
Wendell, it's heartening to hear about your positive experiences at Sonesta Select Minneapolis Eden Prairie. We're glad that our team members were able to address your bathroom issue promptly and could make your stay more comfortable during difficult times. It's part of our ethos to ensure every guest feels cared for and welcome. We look forward to hosting you again.

10/10 - Excelente

David

Viagem de negócios
Pontos positivos: Limpeza e comodidades
Nice facility, clean, friendly staff
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 16 de abr. de 2024
David, it's refreshing to hear that you appreciate the immaculate condition of Sonesta Select Minneapolis Eden Prairie and the camaraderie displayed by our team members. We pride ourselves in delivering a top-notch experience for our guests. We eagerly anticipate your next visit.

10/10 - Excelente

Karl

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was very nice. I especially liked the love seat and ottoman. The only negative is non working ice machines on both second and third floors.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Customer Service em 15 de abr. de 2024
Karl, thank you for your lovely review and for choosing Sonesta Select Minneapolis Eden Prairie. We're delighted to hear you appreciated the comfort of your room, namely the love seat and ottoman. Regarding your comment about the ice machines, please know we are constantly working on improvements and the matter will be looked into. We're hoping to welcome you back for another great stay.

8/10 - Boa

linza

Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 1 de mai. de 2024
Linza, thank you for taking the time to rate your recent stay at Sonesta Select Minneapolis Eden Prairie. We're pleased to know we met most of your expectations and hope to fully meet them during your next visit. We're looking forward to welcoming you back.

10/10 - Excelente

John

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Our stay was perfect, from booking, arrival and check in. Room was clean and spotless and very comfortable. Would highly recommend a stay at this hotel.
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Customer Service em 9 de abr. de 2024
John, it's wonderful to read your positive feedback about your experience at the Sonesta Select Minneapolis Eden Prairie. We're thrilled you found the booking process seamless, and appreciated the cleanliness and comfort of your room. Thank you for your strong recommendation — we can't wait to welcome you back for another perfect stay!

6/10 - Ok

AYNOT

Hospedou-se por 2 diárias em set. de 2023
Resposta de Customer Service em 26 de abr. de 2024
AYNOT, it seems you had a mixed experience during your visit. We aim for full satisfaction and would like to understand how we could enhance your next stay. Please feel free to share additional insights about what experiences impacted your stay. We hope to have an opportunity to better your experience in the future.

8/10 - Boa

Tammy

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Loved the Starbucks and the lobby was very comfortable
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 5 de abr. de 2024
Tammy, it's wonderful to hear that you enjoyed spending time in the comfortable Sonesta Select Minneapolis Eden Prairie lobby and appreciating our Starbucks. We trust this provided a pleasant start or end to your day. We're looking forward to welcoming you back.

10/10 - Excelente

Frances

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was just as the photos and very spacious. Liked how clean the room was and front desk was very helpful.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Terrie em 2 de abr. de 2024
Thank you Frances for the nice review and we are glad that you enjoyed your stay with us here at Sonesta Select in Eden Prairie. We hope to see uou soon

8/10 - Boa

Kim Alan

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Standard, clean, quiet. Didn't have any places to plug in a usb for phone charging.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Terrie Tornio em 1 de abr. de 2024
Thank you Kim for giving us a good review about your stay with us here at Sonesta Select in Eden Prarie. Your experience

6/10 - Ok

Cindy

Pontos positivos: Limpeza e serviço e funcionários
Hospedou-se por 3 diárias em mar. de 2024
Resposta de TerrieTornio em 2 de abr. de 2024
Thank you for choosing Sonesta Select.for your stay. We look forward to assisting you hopefully soon.

10/10 - Excelente

Kirby

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 1 de abr. de 2024
Kirby, your recognition of the cleanliness at Sonesta Select Minneapolis Eden Prairie fills us with pride. A meticulous environment for our guests is one of our top priorities. We're thrilled that we met your expectations and possibly exceeded them! Looking forward to hosting you again soon.

10/10 - Excelente

Kelly

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
safe and undisturbed
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 1 de abr. de 2024
Kelly, thank you for sharing your experience at Sonesta Select Minneapolis Eden Prairie. We are delighted to know that you had a secure and tranquil stay with us. We look forward to welcoming you back for another peaceful visit in the future.

10/10 - Excelente

Van Carmelo

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospitable staff
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 31 de mar. de 2024
Van, we appreciate your compliments, and we're thrilled to know that our team at Sonesta Select Minneapolis Eden Prairie extended such a warm hospitality. Thank you for choosing us for your stay. We're eager to welcome you back in the future.

10/10 - Excelente

Mary

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Very friendly staff and room was clean and comfy!
Hospedou-se por 4 diárias em mar. de 2024
Resposta de Customer Service em 31 de mar. de 2024
Mary, we're thrilled that you found your stay at Sonesta Select Minneapolis Eden Prairie to be pleasant. Our team arrangements focus on providing a comfortable, tidy environment and warm and welcoming interactions. We eagerly await your return for another delightful stay.

8/10 - Boa

Robert

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 28 de mar. de 2024
Robert, thank you for your recent stay and rating at the Sonesta Select Minneapolis Eden Prairie. We appreciate your feedback, and we look forward to welcoming you back on your next visit.

8/10 - Boa

Krystle

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 9 de abr. de 2024
Krystle, thank you for choosing Sonesta Select Minneapolis Eden Prairie and taking the time to rate us. We're pleased that your stay with us was satisfactory, and hope to welcome you again in the future for an even better experience.

10/10 - Excelente

YUTONG

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 7 de abr. de 2024
Yutong, thank you for your high rating. It's heartening to know you had a five-star experience at Sonesta Select Minneapolis Eden Prairie. It's our goal to provide a memorable stay for all of our guests. We hope to welcome you back soon.

8/10 - Boa

Kathleen, Minnetonka

Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 8 de abr. de 2024
Thank you for sharing your thoughts with us, Kathleen!It's great to see we provided you with such great hospitality. We're hoping we'll be seeing you again during your next visit to Sonesta Select Minneapolis Eden Prairie. Thank you and have a lovely day!

10/10 - Excelente

Pablo

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Honestly was not expecting to be check in and out to be anywhere as easy as it was!!! The staff were very accommodating and helpful. They explained everything I needed to know. Very helpful in explaining how to get my room and how charges work. So easy that I will be staying with them every time I go to Minneapolis! With out a doubt I highly recommend staying here.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 18 de mar. de 2024
Pablo, thank you for the glowing review! It's wonderful to hear how convenient and accessible your check-in process at Sonesta Select Minneapolis Eden Prairie was and how our team members positively impacted your stay. Your recommendation means the world to us. We’re looking forward to welcoming you back on your next trip to Minneapolis!

10/10 - Excelente

Jonathon

Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Great stay
Hospedou-se por 8 diárias em mar. de 2024
Resposta de Customer Service em 17 de mar. de 2024
Jonathon, many thanks for your kind words. We're glad that you had an enjoyable time at Sonesta Select Minneapolis Eden Prairie. We hope to welcome you back in the future for another memorable experience. Safe travels!

10/10 - Excelente

Jake

Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 18 de mar. de 2024
Thank you for sharing, Jake!At Sonesta Select Minneapolis Eden Prairie, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

4/10 - Insatisfatória

Rayanna

Pontos negativos: Limpeza
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Customer Service em 16 de mar. de 2024
Rayanna, it appears you've had a less-than-satisfactory experience at our hotel, according to your rating. We're committed to improving your stay should you decide to revisit. We appreciate your feedback.

10/10 - Excelente

Marco

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
A nice place in a nice neighbourhood. A mall on a walking distance and the hotel is nice with good beds and friendly staff.
Hospedou-se por 7 diárias em mar. de 2024
Resposta de Customer Service em 16 de mar. de 2024
Marco, we're thrilled to know you enjoyed your stay at Sonesta Select Minneapolis Eden Prairie. It's great to hear that our convenient location, comfortable bedding, and friendly team members contributed to your positive experience. We hope to see you again during your next visit to the area!

10/10 - Excelente

Ann

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 16 de mar. de 2024
Ann, thank you for choosing Sonesta Select Minneapolis Eden Prairie for your stay. We're thrilled that your experience was a positive one. We appreciate your feedback and look forward to the opportunity to serve you again on future visits.

8/10 - Boa

Gabriel

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The staff was fantastic! Every single person I spoke was very friendly and eager to help.
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Terrie T em 11 de mar. de 2024
Hello Gabriel, Its always a pleasure to know that its not just us who enjoy each other, but our guests who are also enjoying our staff as well enough to let us know. Thank you Gabriel, for your compliment and we hope to see you soon.

10/10 - Excelente

Melissa

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Terrie Tornio em 11 de mar. de 2024
Thank you Melissa, We will see you next time when another terminent is in this area.

10/10 - Excelente

jennifer

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Desde que estras te sientes a gusto con todo
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 10 de mar. de 2024
Jennifer, nos alegra mucho saber que se sintió a gusto durante su estadía en Sonesta Select Minneapolis Eden Prairie. Nuestro equipo trabaja duro para crear un ambiente acogedor para todos los huéspedes. Gracias por compartir su experiencia. ¡Esperamos verte de nuevo pronto!

6/10 - Ok

Izatter

Viagem de negócios
Pontos positivos: Limpeza e condições e instalações da propriedade
Pontos negativos: Serviço e funcionários e comodidades
Comfortable bed and shower. Clean room. Breakfast items were very limited and some expired (boiled packaged eggs). No microwave in my room. Pool unavailable. Good for sleeping nothing more.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Customer Service em 10 de mar. de 2024
Izatter, it's great to know you found the bed and shower comfortable, and the room clean. Regarding your other observations, please know we continually engage in improving our services. Please feel assured that availability of amenities and the quality of our breakfast items are areas we're striving for excellence in. We appreciate your feedback and look forward to serving you with better attention to details in the future.

2/10 - Terrível

Emmy

Pontos negativos: Serviço e funcionários
I believe one of the receptionists’ name is Jonathan. He who needs a little work on his mannerisms as I was left very unsatisfied. I was being treated with no respect from the beginning. I hope he can treat others with respect! On the other hand, the General Manager, Randy was also snarky as he was rude to me on the phone and would not let me speak. I hope you guys can work on your communication skills and learn to realize everyone is a person who deserves to be treated as one.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Terrie Tornio em 11 de mar. de 2024
Good evening Emmy, Thank you for such a polite reminder to all of us in the hospitality business who associates with guests. Good communication, listening skills, and our mannerisms are the key to problem solving any guests dissatisfaction. If we apply this to all guests concerns, we usually result in the guest leaving with a better satisfaction to their stay. I like to always remember that the guest don't need me, I need them. They are the sole reason I am even here. I apologize dearly that we did not meet the expectations you needed to feel heard, and respected. I will share your review with all staff in hopes that they are reminded that good mannerism is to be expected and how it can resolve conflicts all on its own if it was applied to the only way to communicate.

10/10 - Excelente

Ariel

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Customer Service em 5 de mar. de 2024
Ariel, it's delightful to hear that you had a great experience at Sonesta Select Minneapolis Eden Prairie. We aim to provide a top-notch service to all our guests and your feedback is a testament to this. We eagerly anticipate your next visit!

10/10 - Excelente

Terry

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Very comfortable accommodations
Hospedou-se por 1 diária em fev. de 2024
Resposta de Terrie Tornio em 24 de fev. de 2024
Thank you, Terry, for giving us your time with such a cozy compliment to say the least. Our goal here at Sonesta Select is to give each and every guest the individual attention that they deserve. This way we are guaranteed that you will come back to your home away from home.

10/10 - Excelente

Erick, Lakota

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Just a relaxing stay
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 20 de fev. de 2024
Erick, it's wonderful to read about your blissful getaway at Sonesta Select Minneapolis Eden Prairie. Our primary aim is to offer a tranquil environment, ensuring every moment of your stay is tranquil and carefree. We're glad to hear we succeeded. We're looking forward to welcoming you back soon for another relaxing sojourn.

8/10 - Boa

Glenn

Viagem a dois
Pontos positivos: Limpeza e serviço e funcionários
Pontos negativos: Comodidades
It was just wish the pool was working and if we had a fridge and microwave. Oh yeah the 5bucks a night parking is crazy lol .but thanks for the experience.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 19 de fev. de 2024
Glenn, it's excellent to hear you've had a valuable experience at Sonesta Select Minneapolis Eden Prairie. We appreciate your remarks on the absence of certain amenities, as we're continuously striving to ensure guest comfort. Moreover, our parking charges aim to provide an enhanced experience with safety and ease. We hope on your next stay, we can meet all your expectations. Looking forward to welcoming you back.

4/10 - Insatisfatória

Theresa

Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 21 de mar. de 2024
We appreciate the feedback, Theresa.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

10/10 - Excelente

Amanda

Viagem a dois
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Found a bug in the room on the curtains but love the neighborhood and staff was amazing!
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Terrie Tornio em 16 de fev. de 2024
Thank you Amanda for your amazing 5! We work hard here at Sonesta Select to give you the hospitality that you deserve. And evreyday it gets better. We hope your next trip is booked right around the corner.

8/10 - Boa

tim

Pontos positivos: Limpeza e condições e instalações da propriedade
Clean. Comfortable. Well located. Great for biz travel!
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Terrie Tornio em 13 de fev. de 2024
and the prices are great too!Thank you Tim, We hope to see you soon.

10/10 - Excelente

Kathryn

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
cozy fireplace. accommodating staff
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 12 de fev. de 2024
Kathryn, it warms our hearts to hear you enjoyed the comforting ambiance of the Sonesta Select Minneapolis Eden Prairie's fireplace. We're pleased our team members were able to meet your needs and ensure a wonderful stay. We hope to see you again soon, enjoying our facilities and services.

8/10 - Boa

Maria

Viagem de negócios, Viagem com a família
Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Needs cleaner sheets
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 12 de fev. de 2024
Maria, thank you for choosing to stay with us at Sonesta Select Minneapolis Eden Prairie. We value your feedback and lament that the cleanlineness of your bedding didn't meet your expectations. Our housekeeping team is committed to maintaining the highest standards of cleanliness and your feedback will certainly aid our ongoing efforts. We hope you otherwise enjoyed your visit and that we have the opportunity to exceed your expectations on your next stay.

10/10 - Excelente

Ying

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
good
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 10 de fev. de 2024
Thank you for the fantastic rating, Ying!We strive to make all of our guests feel welcome and relaxed during their time at Sonesta Select Minneapolis Eden Prairie! We can't wait to see you again soon.

8/10 - Boa

Shawnacy

Viagem de negócios, Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was really clean, staff was genuinely kind…. But the pool was closed. My kids were really excited and showed up and was told it was closed. Bummer
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 10 de fev. de 2024
Shawnacy, it's great to know that you found our rooms at Sonesta Select Minneapolis Eden Prairie to be immaculately clean and our team members truly considerate. We regret the disappointment caused by the pool not being available during your stay and appreciate your understanding. In future visits, we recommend contacting us ahead of time to get the current status of all amenities. We hope this unanticipated situation didn't overshadow your overall experience and we'd be delighted to welcome your family back soon.

4/10 - Insatisfatória

Amy

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
When I checked in my room wasn’t the cleanest, but I am a Marriott fan.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de Customer Service em 7 de fev. de 2024
Amy, we're sorry to hear that your initial impression did not meet the usual high standards you expect as a Marriott fan. Our team members are dedicated to delivering impeccable cleanliness, so we regret you found any cause for concern. Rest assured, your feedback is taken seriously and will be addressed. Thank you for bringing this to our attention.

2/10 - Terrível

Daud

Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 8 de fev. de 2024
Daud, we regret to see that your experience didn't meet your expectations. It's clear we missed the mark somewhere and would appreciate the opportunity to improve. Your insights will help us to better our guest experience. Please consider giving us another chance in the future to better serve you. Thank you and safe travels.

10/10 - Excelente

Jeffrey

Pontos positivos: Comodidades e condições e instalações da propriedade
Clean and friendly staff.
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Customer Service em 6 de fev. de 2024
Jeffrey, it's great to hear that your stay at Sonesta Select Minneapolis Eden Prairie was satisfactory. Your commendations on the cleanliness and friendly team members are sincerely appreciated. We hope to welcome you back in the near future.

4/10 - Insatisfatória

Mark

Pontos negativos: Limpeza e condições e instalações da propriedade
The first room they put me in wasn’t even cleaned. The pool and spa were closed, no where on the website did it state that! Bathroom vent was extremely dirty and ran all the time. Remote didn’t work for tv. They put me in a room with an adjoining door and I could hear the other guests talking. The hotel parking lot had may 10 cars and I was out in a room right next to someone. The continental breakfast you had to pay for! Only good thing was the price!
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 6 de fev. de 2024
Mark, it's quite distressing to hear about the inconveniences you experienced during your stay. We're very concerned about your report regarding the cleanliness issues upon arrival, and it's unfortunate that the amenities like our pool and spa were not available. We understand your frustrations with the vent in your bathroom and the malfunctioning TV remote, as well as the lack of soundproofing with the adjoining room and underwhelming breakfast arrangement. Pleased to know that you appreciated our reasonable pricing though. Your feedback is valued as it helps us identify areas for improvement. We hope you will give us an opportunity to exceed your expectations on a future visit.

6/10 - Ok

Marc

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
$5 for parking is ridiculous! Charging for continental breakfast is also ridiculous.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Customer Service em 3 de fev. de 2024
Marc, it's clear that aspects of our additional service pricing led to some disappointment. When booking online there are options that include breakfast with your stay. Also with our Travel Pass Rewards one of the perks includes parking. We look forward to your next stay with us.

6/10 - Ok

Pichit

Viagem com família e crianças pequenas
Pontos negativos: Limpeza e condições e instalações da propriedade
Property is worn and looks dirty and run down. Old carpet in the halls and in the rooms.
Hospedou-se por 1 diária em jan. de 2024
Resposta de Customer Service em 31 de jan. de 2024
Pichit, we appreciate your input regarding the aspects of our infrastructure. Your feedback is instrumental in our ongoing efforts to improve our facilities. We regret any impression of being less than clean and well-maintained. It's our aim to ensure guest satisfaction and we hope to have the opportunity to serve you better in the future.