2/10 - TerrĆvel
Erika
30 de jul. de 2025
Pontos negativos: ServiƧo e funcionƔrios e condiƧƵes e instalaƧƵes da propriedade
First of all, I've been to this hotel four times, and each time it gets worse.
I'll start by saying that my reservation was made through Expedia. It was a huge problem at check-in because the receptionist isn't very knowledgeable, and when I spoke to her boss, it got worse because she wanted to double-charge me the money they take for any inconvenience.
Plus, parking gets more expensive every day because they charge you for every entry and exit, which is terrible since it's under construction and it was quite overwhelming to park my truck.
We always stay at this hotel because my children and their friends, who came with us this time, love to play basketball, and having a court available is great. But this court is getting more neglected, dirty, and hotter every day (we asked for the air conditioning to be turned on, and the manager said no, because it could affect other guests. Which guests? That area is the loneliest and most dangerous in the entire hotel).
When we got to the room and wanted to take a shower, it turned out the tub started to flood, and we had to wait almost 40 minutes before the others could shower. The tub was full of mold and rusty things. It was obvious they haven't given it the necessary maintenance. In the end, they fixed it.
Breakfast is not included, and going to the buffet was the most unpleasant and expensive thing I've ever paid for, since it was a simple continental breakfast, which is included in any hotel. I will never book at this hotel again.
Erika
Hospedou-se por 2 diƔrias em jul. de 2025