Todas as avaliações exibidas descrevem experiências reais de hóspedes. Apenas viajantes que reservaram uma estadia pela nossa plataforma podem enviar uma avaliação. Verificamos as avaliações de acordo com as nossas diretrizes e publicamos todas elas, sejam positivas ou negativas.Mais informaçõesAbre em uma nova janela
Nota 10 - Excelente. 533 de 1001 avaliações" "
10 - Excelente
533
Nota 8 - Boa. 246 de 1001 avaliações" "
8 - Boa
246
Nota 6 - Ok. 101 de 1001 avaliações" "
6 - Ok
101
Nota 4 - Insatisfatória. 66 de 1001 avaliações" "
4 - Insatisfatória
66
Nota 2 - Terrível. 55 de 1001 avaliações" "
2 - Terrível
55
8,8/10
Limpeza
8,8/10
Serviço e funcionários
8,0/10
Comodidades
8,6/10
Condições e instalações da propriedade
8,4/10
Cuidado com o meio ambiente
Avaliações
8/10 - Boa
Kristen
5 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Kristen
Hospedou-se por 1 diária em mai. de 2024
8/10 - Boa
Jessica
Viagem a dois
4 de mai. de 2024
Really tricky to get to for out of town folk, but nice hotel. Breakfast was not included which we did not know until we started grabbing stuff, but decently priced. Valet parking for some reason didn’t move the car to the lot
Jessica
Hospedou-se por 1 diária em mai. de 2024
Resposta de Ellen F - Front Office Manager em 5 de mai. de 2024
Dear Jessica,Thank you for taking the time to leave us a review. We are glad to hear that you were mostly satisfied overall with your recent stay. It was a pleasure to have served you. We hope to be able to see you again on a future visit.Sincerely,
10/10 - Excelente
Scott
Viagem de negócios, Viagem em grupo
2 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great hotel staff and rooms. Very nice Lobby and hang out area! Not far from main part of downtown. Outside immediate area a little run down and grungy. Sidewalks are rough and need work!
Scott
Hospedou-se por 3 diárias em abr. de 2024
Resposta de Ellen F - Front Office Manager em 3 de mai. de 2024
Dear Scott,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are delighted to hear that you had a lovely stay with us recently. Thank you for taking the time to mention our team members. We are glad you enjoyed our lobby and your guest room. It was a pleasure to have served you, and we hope to see you again on a future stay.Sincerely,
8/10 - Boa
Nancy
Viagem com a família
2 de mai. de 2024
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
The food served was very good. It was difficult to get to the hotel coming from the south. GPS kept taking us back to the highway because there was no way to turn into the hotel. Rooms were clean and staff was friendly. it was close to the Orpheum where we were seeing a show and parking was very accessable.
Nancy
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ellen F - Front Office Manager em 3 de mai. de 2024
Dear Nancy,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are glad to hear that you were very satisfied overall with your recent stay. We are glad you enjoyed our Garden Grille and Bar. We apologize for the trouble you had with finding us originally - we are actively working both with Google regarding our GPS positioning and with the City of Minneapolis to get additional signage. It was a pleasure to have served you, and we hope to be able to see you again on a future stay.Sincerely,
10/10 - Excelente
Thomas
Viagem a dois
1 de mai. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean, friendly staff and convieniently located in the city to get back on the highway.
Thomas
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ellen F - Front Office Manager em 3 de mai. de 2024
Dear Thomas,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are delighted to hear that you had a lovely stay with us recently. Thank you for taking the time to mention our team members. We are glad you enjoyed our location and cleanliness. It was a pleasure to have served you, and we hope to see you again on a future stay.Sincerely,
8/10 - Boa
Heidi
Viagem com a família
30 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Close to the venue of our event
Heidi
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 30 de abr. de 2024
Dear Heidi,Thank you for taking the time to leave us a review! We are glad to hear that you enjoyed our hotel overall, particularly the location. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again on a future stay.Sincerely,
6/10 - Ok
Shilo
28 de abr. de 2024
Pontos positivos: Limpeza e serviço e funcionários
Property was nice and clean but out rooms fridge was broken and window coverings couldn’t pull down, our room was next door to room service room and ice machine so it was a night of noise and inconvenience
Shilo
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ellen F - Front Office Manager em 30 de abr. de 2024
Dear Shilo,Thank you for taking the time to leave us a review - your feedback is important to us! We are sorry to hear that you were not more satisfied overall with your recent stay due to the concerns you mentioned regarding your guest room. We appreciate you bringing these matters to our attention so that we may address them. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again on a future stay.Sincerely,
8/10 - Boa
Dr. Mark
Viagem de negócios
27 de abr. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very clean, good staff, not “garden” like.
Dr. Mark
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Ellen F - Front Office Manager em 28 de abr. de 2024
Dear Dr. Mark,Thank you for taking the time to leave us a review - your feedback is important to us. We are glad to hear that you were mostly satisfied overall with your recent experience. Thank you for taking the time to mention our staff. If there is any additional feedback that you have for me that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,
10/10 - Excelente
Rashyia
Viagem em grupo
26 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The stay was nice! Loved the fire out in the front
Rashyia
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ellen F - Front Office Manager em 5 de mai. de 2024
Dear Rashyia,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied overall with your recent experience at our hotel. It was a pleasure to have served you. We hope to be able to see you again on a future visit.Sincerely,
4/10 - Insatisfatória
desiree
24 de abr. de 2024
desiree
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Ellen F - Front Office Manager em 25 de abr. de 2024
Dear Desiree,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied with your recent experience overall. If there is any additional feedback that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,
10/10 - Excelente
Christian
8 de abr. de 2024
Christian
Hospedou-se por 1 diária em mar. de 2024
Resposta de Ellen F - Front Office Manager em 30 de abr. de 2024
Dear Christian,Thank you for taking the time to leave us a review! We are delighted to hear that you were extremely satisfied with your recent experience at our property. It was a pleasure to have served you. Your business is very important to us, and we hope to be able to see you again on a future stay.Sincerely,
2/10 - Terrível
Kristopher
Viagem a dois
7 de abr. de 2024
Pontos positivos: Limpeza e comodidades
Pontos negativos: Serviço e funcionários
I booked a 1 king bed and was given a 2 queen bed room and then they charged me for breakfast and 50 dollars for parking and I paid way more than I should’ve for not even getting what I booked
Kristopher
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ellen F - Front Office Manager em 8 de abr. de 2024
Dear Kristopher,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your stay for the reasons you mentioned, including the cost of our amenities. We apologize for the change in room type you experienced. It was a pleasure to have served you - your business is important to us.Sincerely,
4/10 - Insatisfatória
Tanner
7 de abr. de 2024
Pontos negativos: Condições e instalações da propriedade
Tanner
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ellen F - Front Office Manager em 11 de abr. de 2024
Dear Tanner,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent experience with us. If there is any additional information that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,
4/10 - Insatisfatória
Jennifer
Viagem a dois
7 de abr. de 2024
Extremely crowded and very difficult to get to
Jennifer
Hospedou-se por 1 diária em abr. de 2024
Resposta de Ellen F - Front Office Manager em 8 de abr. de 2024
Dear Jennifer,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your stay for the reasons you mentioned. We apologize for any congestion as it sounds like you arrived during a busy time. It was a pleasure to have served you - we greatly appreciate your recent business.Sincerely,
6/10 - Ok
Sahil
5 de abr. de 2024
Sahil
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ellen F - Front Office Manager em 25 de abr. de 2024
Dear Sahil,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied with your recent experience overall. If there is any additional feedback that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,
10/10 - Excelente
David
Viagem em grupo
5 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Excellent location for my needs around the area.
David
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Ellen F - Front Office Manager em 6 de abr. de 2024
Dear David,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent experience with us and enjoyed our location. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,
8/10 - Boa
Emily
Viagem a dois
1 de abr. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The only issue was that the breakfast there was so expensive for what it was offering.
Emily
Hospedou-se por 3 diárias em mar. de 2024
Resposta de Ellen F - Front Office Manager em 3 de abr. de 2024
Dear Emily,Thank you for taking the time to leave us a review. We are glad to hear that you were mostly satisfied overall with your recent stay at our hotel. We are sorry to hear that you were not satisfied with the cost of our breakfast options. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again in the future.Sincerely,
8/10 - Boa
lynn
1 de abr. de 2024
lynn
Hospedou-se por 1 diária em mar. de 2024
Resposta de Ellen F - Front Office Manager em 24 de abr. de 2024
Dear Lynn,Thank you for taking the time to leave us a review! We are glad to hear that you were very satisfied with your recent experience at our property. Your business is important to us. It was a pleasure to have served you, and we hope that you will stay with us again in the future.Sincerely,
8/10 - Boa
Nancie
Viagem a dois
31 de mar. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Everything was fine. No one replenished the coffee in the room the second day .
Nancie
Hospedou-se por 2 diárias em mar. de 2024
Resposta de Ellen F - Front Office Manager em 3 de abr. de 2024
Dear Nancie,Thank you for taking the time to leave us a review. We are glad to hear that you were overall mostly satisfied with your recent stay at our hotel. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again on a future visit.Sincerely,
10/10 - Excelente
Robert
25 de mar. de 2024
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very clean property and easy check in and check out
Robert
Hospedou-se por 1 diária em mar. de 2024
Resposta de Ellen F - Front Office Manager em 27 de mar. de 2024
Dear Robert,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent stay. It was a pleasure to have served you, and we hope to be able to see you again in the future.Sincerely,
4/10 - Insatisfatória
Apramapar
15 de mar. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nothing
Apramapar
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 15 de mar. de 2024
Dear Apramapar,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied overall with your recent experience at our property. If there is anything in particular you would like to share that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly.Sincerely,
6/10 - Ok
Emerson
9 de mar. de 2024
Pontos positivos: Serviço e funcionários e comodidades
I booked king bed but instead i got double queen beds. I am only one person…..
Emerson
Hospedou-se por 1 diária em mar. de 2024
Resposta de Ellen F - Front Office Manager em 9 de mar. de 2024
Dear Emerson,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your recent stay due to issues with your room type. It was a pleasure to have served you - we appreciate your recent business.Sincerely,
2/10 - Terrível
Justin
27 de fev. de 2024
Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
I checked out early turned in keys at 8 o'clock on the 26th no communication probably got charged for it either way
Justin
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 29 de fev. de 2024
Dear Justin,Thank you for taking the time to provide us with feedback. We are sorry to hear that you were not satisfied with your stay due to some billing confusion. Your reservation was fully pre-paid at the time of booking. If there is any way we can be of further assistance, please do not hesitate to reach out to me directly.Sincerely,
6/10 - Ok
Damonyka
Viagem a dois
26 de fev. de 2024
Pontos positivos: Limpeza
Pontos negativos: Comodidades e condições e instalações da propriedade
Not horrible, wouldn’t book again. Pool area was small, bar and dining area small & not really what I was looking for. Parking at this location is not worth the valet price. They just don’t have enough space based on size of property. Not a bad experience, just not somewhere I’d book again.
Damonyka
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 28 de fev. de 2024
Dear Damonyka,Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We are sorry to hear that you were not more satisfied with your experience overall based on our amenities and that it will negatively impact your decision to stay with us in the future.Sincerely,
8/10 - Boa
jamie
Viagem com a família
25 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Parking is $35 per night plus tax and breakfast is $20 per person! Not correct on Expedia’s site! Very close to Minneapolis convention center! Tip to save money, park with city meters on street in front of hotel or by the dog park across street! We paid $13 for entire weekend! Even moved car and found different parking spot no problem!
jamie
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 28 de fev. de 2024
Dear Jamie,Thank you for taking the time to leave us a review. Your feedback is important to us. We are sorry to hear that the price of our amenities came as a shock to you - we will double check to ensure our information is up to date. We are glad to hear that you were overall quite satisfied with your experience at our hotel. It was a pleasure to have served you, and we hope to be able to see you again in the future.Sincerely,
4/10 - Insatisfatória
Tony
25 de fev. de 2024
Tony
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 20 de mar. de 2024
Dear Tony,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent experience with us. If there is any additional information you feel would be beneficial for us to know, please do not hesitate to reach out to me directly. It was a pleasure to have served you.Sincerely,
10/10 - Excelente
Joseph
Viagem com a família
19 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great location just a 15 min walk from US Bank Stadium. Friendly staff, clean rooms and for the location surprisingly quiet.
Joseph
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 21 de fev. de 2024
Dear Joseph,Thank you for taking the time to leave us a review - your feedback is important to us. We are delighted to hear that you were extremely satisfied overall with your recent stay. Thank you for your kind words about our team members. It was a pleasure to have served you. We hope to be able to see you again in the future should you attend another event at US Bank Stadium.Sincerely,
10/10 - Excelente
Dillan
18 de fev. de 2024
Dillan
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 20 de mar. de 2024
Dear Dillan,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent experience with us. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,
10/10 - Excelente
Kaitlin
Viagem com a família, Viagem com família e crianças pequenas
18 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Honestly a very clean facility. The pool was very clean as well the rooms. Staff was all around nice and friendly, breakfast was reasonable and good! The valet did fill up, but the front desk was helpful in giving me options for parking nearby.
Kaitlin
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 21 de fev. de 2024
Dear Kaitlin,Thank you for taking the time to leave us a review - your feedback is important to us. We are glad to hear that you were extremely satisfied overall with your recent stay. It was a pleasure to have served you. We hope to be able to see you again on a future stay.Sincerely,
6/10 - Ok
Corinne
18 de fev. de 2024
Corinne
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 20 de mar. de 2024
Dear Corinne,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent experience with us. If there is any additional information you feel would be beneficial for us to know, please do not hesitate to reach out to me directly. It was a pleasure to have served you.Sincerely,
4/10 - Insatisfatória
Alissa
Viagem com a família
11 de fev. de 2024
I believe there should be a free breakfast included with the cost of the room. That’s a standard in most every hotel. At a bare minimum there should be hot coffee on the lobby- that’s just good hospitality.
Alissa
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 14 de fev. de 2024
Dear Alissa,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not satisfied with your stay due to the cost of our breakfast service. We do have coffee available for guests while breakfast is running. We apologize for the lack of coffee available at other times. It was a pleasure to have served you.Sincerely,
10/10 - Excelente
JUAN
8 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Lugar agradable y como para hospedarse
JUAN
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 8 de fev. de 2024
Dear Juan,Thank you for taking the time to leave us a review. We are very glad to hear that you enjoyed our hotel. It was a pleasure to have served you. We appreciate your business and hope to see you again soon!Sincerely,
10/10 - Excelente
Douglas
Viagem a dois
7 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Quiet
Douglas
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 7 de fev. de 2024
Dear Douglas,Thank you for taking the time to leave us a review. We are happy to hear that you enjoyed our property and were extremely satisfied with your recent stay. It was a pleasure to have served you. We hope to be able to see you again should your travels bring you back to downtown Minneapolis.Sincerely,
2/10 - Terrível
Kayla
4 de fev. de 2024
Pontos negativos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
.
Kayla
Hospedou-se por 2 diárias em fev. de 2024
Resposta de Ellen F - Front Office Manager em 7 de fev. de 2024
Dear Kayla,Thank you for taking the time to leave us a review. We are sorry to hear that you were not satisfied with your recent stay. If you have any additional feedback that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly. We are always looking for ways we can improve the experience for all of our guests.Sincerely,
6/10 - Ok
Viajante verificado
4 de fev. de 2024
Pontos negativos: Condições e instalações da propriedade
Won't be staying again
The nightstand light was not working and found out it wasn't even plugged in, the bed squeeked when you would get on it, and the tv would constantly flicker on and off while watching it.
Viajante verificado
Hospedou-se por 1 diária em fev. de 2024
Resposta de Ellen F - Front Office Manager em 7 de fev. de 2024
Dear Anonymous,Thank you for taking the time to provide us with valuable feedback regarding your recent stay at our hotel. We are sorry to hear that you were not more satisfied overall due to the reasons you mentioned. We regret that these factors will negatively impact your decision to stay with us in the future.Sincerely,
8/10 - Boa
Samuel
Viagem de negócios
1 de fev. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
It was convenient and easily accessible to transport. What i didn't like about them was that breakfast wasn't added fee, i had to pay separately for it.
Samuel
Hospedou-se por 1 diária em jan. de 2024
Resposta de Ellen F - Front Office Manager em 1 de fev. de 2024
Dear Samuel,Thank you for taking the time to leave us a review. Your feedback is important to us. We are glad to hear that you were mostly satisfied overall with your recent stay at our property. It was a pleasure to have served you. We hope to be able to see you again in the future should your travels bring you back this direction.Sincerely,
10/10 - Excelente
John
29 de jan. de 2024
John
Hospedou-se por 1 diária em jan. de 2024
Resposta de Ellen F - Front Office Manager em 20 de mar. de 2024
Dear John,Thank you for taking the time to leave us a review. We are delighted to hear that you were extremely satisfied with your recent experience with us. It was a pleasure to have served you. We hope to be able to see you again in the future.Sincerely,
10/10 - Excelente
Tony
28 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Good customer service. Very friendly. Close to convention center.
Tony
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Ellen F - Front Office Manager em 31 de jan. de 2024
Dear Tony,Thank you for taking the time to leave us a review. We are delighted to hear that you had a lovely stay and received excellent service from our team. It was a pleasure to have served you, and we hope that you will be back to see us again in the future.Sincerely,
2/10 - Terrível
Brandi
Viagem de negócios
25 de jan. de 2024
Extremely hard to hotel entrance, only had valet parking which was expensive and but seems like my truck is still in the handicap spot that I parked at for check-in. Specifically rented room whirlpool tub but drain does not seal so is pretty damn worthless. In general everything has been a struggle and not happy. Will never stay here again.
Brandi
Resposta de Ellen F - Front Office Manager em 27 de jan. de 2024
Dear Brandi,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not satisfied with your stay for the reasons you mentioned.We regret that it will negatively impact your decision to stay with us in the future.Sincerely,
4/10 - Insatisfatória
John
Viagem com a família
22 de jan. de 2024
Pontos negativos: Limpeza
Bedding was dirty. I needed to change the bedding down to the mattress pad. I would like a refund.
John
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Ellen F - Front Office Manager em 24 de jan. de 2024
Dear John,Thank you for taking the time to leave us a review. Your feedback is very important to us. We are sorry to hear that you were not satisfied with your recent experience with us due to a cleanliness concern. We take matters such as that very seriously. Please reach out to me directly at a convenient time so that I can further assist you. It was a pleasure to have served you - we greatly appreciate your business.Sincerely,
10/10 - Excelente
Stephanie
Viagem de negócios, Viagem com a família
22 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Friendly staff
Stephanie
Hospedou-se por 1 diária em jan. de 2024
Resposta de Ellen F - Front Office Manager em 24 de jan. de 2024
Dear Stephanie,Thank you for taking the time to leave us a review. Your feedback is important to us. We are delighted to hear that you were extremely satisfied with your recent stay at our hotel and that you received excellent service from our team members. It was a pleasure to have served you. We hope that you will stay with us again in the future.Sincerely,
8/10 - Boa
Tani
22 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Tani
Hospedou-se por 2 diárias em jan. de 2024
Resposta de Ellen F - Front Office Manager em 24 de jan. de 2024
Dear Tani,Thank you for taking the time to leave us a review. Your feedback is important to us. We are glad to hear that you were overall quite satisfied with your recent stay at our hotel. It was a pleasure to have served you. We hope that you will stay with us again in the future.Sincerely,
10/10 - Excelente
Hilary
Viagem a dois
21 de jan. de 2024
Hilary
Hospedou-se por 1 diária em jan. de 2024
Resposta de Ellen F - Front Office Manager em 24 de jan. de 2024
Dear Hilary,Thank you for taking the time to leave us a review. Your feedback is important to us. We are delighted to hear that you were extremely satisfied with your recent stay at our hotel. It was a pleasure to have served you. We thank you for your business and hope that you will stay with us again in the future.Sincerely,
4/10 - Insatisfatória
j
Viagem de negócios
18 de jan. de 2024
Pontos negativos: Conforto do quarto
j
Hospedou-se por 6 diárias em jan. de 2024
Resposta de Ellen F - Front Office Manager em 19 de jan. de 2024
Dear J,Thank you for taking the time to leave us a review. We are sorry to hear that you were not more satisfied overall with your recent stay at our property. Your business is very much appreciated.Sincerely,
8/10 - Boa
Roxanne
15 de jan. de 2024
Pontos positivos: Condições e instalações da propriedade
I didnt like how breakfast was set up , looked like it was a free breakfast , np one there to greet you, no signage stating price, nothing in room about it that i seen either
so just helped ourselves and whem we were about finished someone came and gave us a bill at our table.
Roxanne
Hospedou-se por 3 diárias em jan. de 2024
Resposta de Ellen F - Front Office Manager em 17 de jan. de 2024
Dear Roxanne,Thank you for taking the time to leave us a review - your feedback is important to us. We apologize for the confusion regarding the operation of our breakfast service. We are glad to hear, however, that you were mostly satisfied overall with your stay. It was a pleasure to have served you - your business is important to us.Sincerely,
10/10 - Excelente
Gregory
12 de jan. de 2024
Gregory
Hospedou-se por 1 diária em jan. de 2024
Resposta de Ellen F - Front Office Manager em 1 de fev. de 2024
Dear Gregory,Thank you for taking the time to leave us a review. We are delighted to hear that you enjoyed your recent stay with us. It was a pleasure to have served you. Your business is important to us, and we hope to be able to see you again in the future.Sincerely,
10/10 - Excelente
Bitter
Viagem a dois
11 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Bitter
Hospedou-se por 1 diária em jan. de 2024
Resposta de Ellen F - Front Office Manager em 11 de jan. de 2024
Dear Bitter,Thank you for taking the time to leave us a review - your feedback is greatly appreciated. We are delighted to hear that you had an excellent experience during your recent stay with us. It was a pleasure to have served you. We hope to be able to see you again in the future should your travels bring you back to downtown Minneapolis.Sincerely,
6/10 - Ok
Vivian and Darrell
9 de jan. de 2024
Vivian and Darrell
Hospedou-se por 1 diária em jan. de 2024
Resposta de Ellen F - Front Office Manager em 10 de jan. de 2024
Dear Vivian and Darrell,Thank you for taking the time to leave us a review. Your feedback is important to us. We are sorry to hear that you were not more satisfied overall with your recent experience at our hotel. If there is any additional information that you feel would be beneficial for us to know, please do not hesitate to reach out to me directly. It was a pleasure to have served you. We are grateful for your recent business and hope to see you again soon.Sincerely,
10/10 - Excelente
Tatiana
8 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Tatiana
Hospedou-se por 1 diária em jan. de 2024
Resposta de Ellen F - Front Office Manager em 9 de jan. de 2024
Dear Tatiana,Thank you for taking the time to leave us a review. We appreciate your perfect 5/5 rating and are delighted to hear that you had an excellent experience with us on your recent visit. It was a pleasure to have served you. We hope to be able to see you again in the future should your travels bring you back to downtown Minneapolis.Sincerely,
6/10 - Ok
Ashley
Viagem a dois
8 de jan. de 2024
Pontos positivos: Limpeza, serviço e funcionários e comodidades
Okay stay. Had to pay for breakfast even tho I booked the room to include it. Pool can be viewed from everyone on the street. Room was nice and staff was very friendly. Hot tub in the room was a really nice amenity.
Ashley
Hospedou-se por 1 diária em jan. de 2024
Resposta de Ellen F - Front Office Manager em 9 de jan. de 2024
Dear Ashley,Thank you for taking the time to leave us a review - your feedback is important to us. We are sorry to hear that you were not more satisfied with your experience overall due to the confusion with the billing regarding breakfast. If there is any additional assistance that I can provide regarding that situation, do not hesitate to reach out to me directly. It was a pleasure to have served you. Thank you for your kind words about our team members.Sincerely,