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Avaliações de Doubletree by Hilton Bloomington - Minneapolis South

4 out of 5
Doubletree by Hilton Bloomington - Minneapolis South
7800 Normandale Boulevard, Bloomington, MN

Avaliações

7,8

Boa

Nota 10 - Excelente. 397 de 1003 avaliações" "
Nota 8 - Boa. 299 de 1003 avaliações" "
Nota 6 - Ok. 136 de 1003 avaliações" "
Nota 4 - Insatisfatória. 97 de 1003 avaliações" "
Nota 2 - Terrível. 74 de 1003 avaliações" "

8,0/10

Limpeza

8,4/10

Serviço e funcionários

7,6/10

Comodidades

7,8/10

Condições e instalações da propriedade

7,8/10

Cuidado com o meio ambiente

Avaliações

6/10 - Ok

Jerry

Viagem de negócios
Pontos positivos: Serviço e funcionários e comodidades
The industrial toilet in the middle of bathroom counter. The shower curtains very worn Water damage around the window and AC/heat. Used hair clip on floor.
Hospedou-se por 4 diárias em abr. de 2024
Resposta de Guest Relation Management em 1 de mai. de 2024
Hi Jerry,Thank you for your feedback regarding your recent stay at our hotel. Please know that your feedback regarding the industrial toilet placement, worn shower curtains, water damage around the window and AC/heat, as well as the presence of a used hair clip on the floor, has been shared with our housekeeping and maintenance teams. We will address these issues immediately to ensure that such oversights do not occur in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 - Ok

Brittney

Viagem com família e crianças pequenas
Pontos positivos: Serviço e funcionários
Skirting on beds were dirty, towels looked dirty. Carpet is dingy and stained
Hospedou-se por 2 diárias em abr. de 2024
Resposta de Guest Relation Management em 16 de abr. de 2024
Hi Brittney,We appreciate your for sharing this. Maintaining a clean and comfortable environment is a top priority for us, and rest assured we take your comments seriously. We will address these issues promptly with our housekeeping team to ensure that such oversights do not occur in the future. We hope to welcome you back and provide you with the exceptional service and cleanliness you deserve.

10/10 - Excelente

Scott

Hotel room was clean and staff was excellent
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relation Management em 16 de abr. de 2024
Hi Scott,Thank you so much for the perfect rating during your recent stay with us! We're delighted you enjoyed and had a wonderful experience with our staff and clean rooms. We look forward to welcoming you back for another exceptional stay!

10/10 - Excelente

Therese Carol

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Enjoyed our stay.
Hospedou-se por 1 diária em abr. de 2024
Resposta de Guest Relations Specialist em 6 de abr. de 2024
Hi Therese,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your comments and high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

4/10 - Insatisfatória

Sammy

Viagem a dois
Pontos negativos: Limpeza, serviço e funcionários e comodidades
Our room was very messy. Didnt vacuum or dust the room. Stain on shower curtin. Rose petals not from us under everything. Very poor experience.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 26 de mar. de 2024
Hi Sammy,Thank you for bringing this to our attention. We have already taken immediate steps to address the issues you've highlighted, including ensuring thorough cleaning and inspection procedures are in place to prevent such oversights in the future. Additionally, we will ensure our housekeeping team is constantly meeting our high standards of cleanliness. Your feedback is invaluable to us as it helps us to improve and provide the exceptional service that our guests deserve. We hope that you will consider giving us another opportunity to exceed your expectations on your next stay with us!

10/10 - Excelente

Manuela

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
I would just say that it is a little difficult to find parking.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 20 de mar. de 2024
Hi Manuela,Thank you for sharing your feedback with us. We appreciate your comments regarding the parking situation at our hotel. Please know that we are continuously exploring ways to improve our parking facilities and make them more convenient for our guests. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back again soon.

6/10 - Ok

Kaylania, Longwood

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The heater in the room was making a very loud knocking noise in my room the whole night. One of the lamps didn't work. The shower I got was actually for a disabled person...and I'm not disabled. Water kept draining out of the shower since there was no guard to catch it, so I had to use a lot of towels.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 19 de mar. de 2024
Hi Kaylania,It's truly disappointing to hear about the loud knocking noise from the heater, the malfunctioning lamp, and the inconvenience with the shower. Rest assured, we take your feedback seriously, and we will address these issues with our maintenance and housekeeping teams to ensure they are promptly resolved and do not occur in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.

10/10 - Excelente

blair

Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Specialist em 7 de abr. de 2024
Hi Blair,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

4/10 - Insatisfatória

Kelly

Viagem com família e crianças pequenas
Pontos positivos: Limpeza, comodidades e condições e instalações da propriedade
Very understaffed front desk and restaurant.
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relations Specialist em 16 de mar. de 2024
Hi Kelly,We sincerely apologize for any inconvenience caused by the staffing levels at our front desk and restaurant during your stay. We understand the importance of efficient service and are continuously working to address any staffing challenges to ensure a smooth and enjoyable experience for all our guests. Your feedback is invaluable to us as we strive to maintain our standards of excellence. We appreciate your understanding and patience during this time.

6/10 - Ok

Fred

Pontos positivos: Limpeza e serviço e funcionários
Stay was good
Hospedou-se por 1 diária em mar. de 2024
Resposta de Guest Relation Management em 12 de mar. de 2024
Hi Fred,We're delighted to hear that you had a good stay with us! Our team works hard to ensure that our guests have a comfortable and enjoyable experience, so it's always rewarding to receive positive feedback. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another great experience!

4/10 - Insatisfatória

Candace

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
Upon arrival Saturday 2/17, there was snow that melted and froze in the entry to lobby. When I walked into the building, I fell onto the concrete floor/rug. Another guest fell also. I reported the fall and the area was not immediately cleaned.
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relation Management em 26 de fev. de 2024
Hi Candace,Our team takes incidents like this very seriously, and we appreciate you bringing it to our attention. Please rest assured that we will investigate this matter further to ensure that proper measures are in place to prevent similar incidents from occurring in the future. Your feedback is invaluable in helping us improve our services and maintain a safe environment for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 - Excelente

ABDIWAHAB

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Nice place to stay
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Specialist em 25 de fev. de 2024
Hi Abdiwahab,We're delighted to hear that you enjoyed your stay with us! Providing a comfortable and enjoyable experience for our guests is always our top priority. We're thrilled that you found our accommodations pleasant and hope you had the chance to explore some of the amenities we offer. Your feedback is greatly appreciated, and we look forward to welcoming you back on your next visit to the area.

6/10 - Ok

Kirsten

Pontos positivos: Limpeza
Pontos negativos: Condições e instalações da propriedade
Check is was grey room was a bit dirty
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relations Specialist em 24 de fev. de 2024
Hi Kirsten,We appreciate your feedback and apologize for any inconvenience you experienced during your stay. Maintaining cleanliness is a top priority for us, and we regret that we fell short of your expectations in this regard. Our housekeeping team has been notified to ensure thorough inspections and cleanings are conducted regularly to uphold our standards. Your comments are invaluable as they allow us to address areas needing improvement, and we hope to have the opportunity to provide you with a more satisfactory experience in the future.

10/10 - Excelente

Cynthia

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
The room was very nice, the staff very kind and helpful. It's just that it is all cement and tar. Not points against the place, but outside ambience👎
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relation Management em 15 de fev. de 2024
Hi Cynthia,Thank you for taking the time to share your positive feedback! We are thrilled to hear that you found the room very nice and that our staff were kind and helpful during your stay. Providing a comfortable and welcoming experience for our guests is our top priority, and we're delighted that we could meet your expectations. We understand that the outside ambiance may not have been ideal for you, and we appreciate your understanding that this aspect is beyond our control. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

10/10 - Excelente

Bobbi

Viagem com a família, Viagem com família e crianças pequenas
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Poolside rooms 👍
Hospedou-se por 1 diária em fev. de 2024
Resposta de Guest Relation Management em 15 de fev. de 2024
Hi Bobbi,We're thrilled to hear that you enjoyed our poolside rooms! Providing a relaxing and enjoyable experience for our guests is our priority, and we're delighted that you found the poolside rooms to be to your liking. We look forward to welcoming you back for another wonderful stay soon!

10/10 - Excelente

Ladonna

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Convenient stay for before flying out on an early!
Second time staying here before a trip. Convenient to the airport and the shuttle service is awesome! Beautiful , clean and cozy!
Hospedou-se por 1 diária em jan. de 2024
Resposta de Guest Relation Management em 9 de jan. de 2024
Hi Ladonna,Thank you for taking the time to share your positive experience with us! We're delighted to hear that you chose to stay with us for the second time and found our location convenient to the airport. It's wonderful to know that you enjoyed our shuttle service and found our accommodations beautiful, clean, and cozy. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 - Boa

Heather, Cass Lake

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Location and parking for airport
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations Specialist em 1 de jan. de 2024
Hi Heather,We appreciate your positive feedback regarding our hotel's convenient location and parking facilities for airport access. Our team works diligently to provide a seamless experience for our guests, and it's rewarding to hear that you found our location and parking services satisfactory. We strive to offer a comfortable and convenient stay for all our guests, and we're delighted that these aspects met your expectations. Your encouraging words motivate us to maintain our commitment to excellence in service.

10/10 - Excelente

Joel

Pontos positivos: Serviço e funcionários e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relations Specialist em 30 de dez. de 2023
Hi Joel,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 - Excelente

DZUNG

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Good
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relation Management em 29 de dez. de 2023
Hi Dzung,Thank you for choosing to stay at our hotel and for taking the time to share your feedback. We are delighted to hear that you had a good stay with us! Ensuring our guests' satisfaction is our top priority, and we are thrilled that we were able to meet your expectations. It is our pleasure to have you and we hope to see you again soon!

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Clean, comfortable and quiet
The room and the bathroom were clean, towels were fluffy, the bedding was spotless and the mattress was firm. It was a very comfortable stay as the rooms and hallway spaces were silent, people were coming and going but it was very peaceful to sleep there. All of the staff I interacted with, the front desk at check in and check out, the driver for the shuttle and the waitstaff in the bar and restaurant were kind and helpful.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relation Management em 29 de dez. de 2023
Hello Guest,Thank you for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed a comfortable and peaceful stay, and we appreciate your detailed feedback. It's fantastic to know that the cleanliness of the room and bathroom met your expectations, and you found the amenities such as fluffy towels and spotless bedding satisfactory. We are delighted that the mattress provided a comfortable night's sleep. Your compliments about our staff, including the front desk, shuttle driver, and waitstaff, are truly appreciated. Providing kind and helpful service is a top priority for us, and it's wonderful to hear that our team made a positive impact on your stay. We look forward to welcoming you back to our hotel for another enjoyable experience.

10/10 - Excelente

Richard

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Great place to park your car and get a good night's sleep before heading home.
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relation Management em 15 de dez. de 2023
Hi Richard,Thank you for taking the time to share your positive feedback with us! We are delighted to hear that you had a great experience getting a good night's sleep before heading home. Ensuring a comfortable and secure parking experience for our guests, as well as providing a restful night's sleep, is a key focus for us. It's wonderful to know that we were able to meet your expectations in these areas. Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.

10/10 - Excelente

Kenneth

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de Guest Relation Management em 12 de dez. de 2023
Hi Kenneth,Thank you so much for awarding us a 5-star rating! We are thrilled to hear that you had an excellent experience during your stay. Your satisfaction is our utmost priority, and we're delighted that we could meet your expectations. We appreciate your choice to stay with us and look forward to the opportunity to welcome you back for another outstanding experience in the future.

10/10 - Excelente

Elizabeth, Winthrop Harbor

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hi. We were thoroughly surprised that such a large "tower" with elegant accomdations was only $95/night. Thankful for that. Only a couple of notes but truly it was a lovely stay. 1) I think I know why, but always prefer a fan in the bathroom 2) there was no outlet on the "other" side of the bed to charge phone that reached. I had to unplug the lamp to use it with my fan otherwise, we had a very good experience and if we need to return to Bloomington where one of our family's hasn't a room, we'll be using y'all. thank you very much for a great experience.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de Guest Relation Management em 5 de dez. de 2023
Hi Elizabeth,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a lovely stay at our hotel and that you found our accommodations elegant and reasonably priced. We appreciate your positive comments and also value your suggestions for improvement. Regarding the absence of a fan in the bathroom, we understand how this amenity can contribute to the overall comfort of your stay. Your feedback is noted, and we will explore options for incorporating this feature in future upgrades or renovations. We also appreciate your observation about the lack of an outlet on the "other" side of the bed. Your convenience is important to us, and we will evaluate the room layout to see if additional outlets or charging stations can be added for our guests' convenience. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

10/10 - Excelente

Elizabeth

Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Relation Management em 5 de dez. de 2023
Hi Elizabeth,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 - Ok

Tanya

Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Relation Management em 14 de nov. de 2023
Hi Tanya,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

2/10 - Terrível

Saivanhsa

Viagem a dois
Pontos negativos: Limpeza e condições e instalações da propriedade
A lot of things in the suite were broken already which ended my stay super early.
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Relation Management em 13 de nov. de 2023
Hi Saivanhsa,Thank you for your feedback regarding your recent stay at our hotel. Please rest assured that we are actively addressing the issues you've raised to prevent similar occurrences in the future. Our maintenance team is conducting a thorough inspection of the suite to identify and repair any broken items promptly. Additionally, we are reviewing our procedures to ensure that all suites are in optimal condition before guest arrivals. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 - Boa

Brock

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Relation Management em 13 de nov. de 2023
Hi Brock,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

4/10 - Insatisfatória

Zaden

Hospedou-se por 2 diárias em nov.. de 2023
Resposta de Guest Relation Management em 29 de nov. de 2023
Hi Zaden,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 - Boa

EMILY

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Na
Hospedou-se por 1 diária em nov. de 2023
Resposta de Guest Relation Management em 9 de nov. de 2023
Hi Emily,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 - Excelente

Leisl

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em out. de 2023
Resposta de Guest Relation Management em 29 de out. de 2023
Hi Leisl,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 - Excelente

Creona

Hospedou-se por 1 diária em ago. de 2023
Resposta de Guest Relation Management em 23 de out. de 2023
Hi Creona,Thank you so much for your kind words and for awarding us a 5-star rating! We are delighted to hear that you had a wonderful experience during your stay at our hotel. Your positive feedback and high rating mean the world to us, and they serve as a testament to our commitment to providing exceptional service and a comfortable environment for our guests. We truly appreciate your support and look forward to the opportunity of hosting you again in the future.

4/10 - Insatisfatória

Hollie

Pontos positivos: Conforto do quarto
Pontos negativos: Limpeza e condições e instalações da propriedade
Not worth the cost.
Handicap room is not handicap accessible for someone with a wheelchair when trying to get in the room and into the bathroom. The door is heavy and cannot be propped open, however, moving around the room there was enough space for my wheelchair. Room was very dusty, fridge was dirty and smelled bad, the heater was very loud, and housekeeping asked us to leave the room at 9:00 am so they could clean, even though check out isn’t until 10:00am. No free breakfast but they do have a Starbucks in the lobby.
Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Relation Management em 17 de out. de 2023
Hi Hollie,Thank you for taking the time to share your feedback with us regarding your recent stay at our hotel. We are committed to providing a comfortable and accessible experience for all our guests, and we will investigate the issues you mentioned about the door and bathroom to make necessary improvements. Regarding the cleanliness and maintenance concerns you raised, we will be working diligently to rectify these issues with our housekeeping and maintenance teams. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

8/10 - Boa

Gary

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
the hotel was very clean and quiet, staff was freindly. a complimentary breakfast would be nice.
Hospedou-se por 3 diárias em out. de 2023
Resposta de Guest Relation Management em 12 de out. de 2023
Hi Gary,Thank you for your feedback. We're pleased to hear that you found the hotel very clean and quiet and that the staff was friendly. Providing a clean and peaceful environment is important to us, and we're glad that we met your expectations in those areas. We appreciate your suggestion for a complimentary breakfast. While not all hotels offer complimentary breakfast, it's certainly a consideration for us to enhance the overall guest experience. We look forward to serving you again and providing you with an even better experience.

10/10 - Excelente

David

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Desk clerk was great!
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Relation Management em 12 de out. de 2023
Hi David,Thank you for your feedback. We're pleased to hear that the desk clerk was great during your stay. We value our team's commitment to providing excellent service, and it's wonderful to know that you had a positive interaction with our staff. We look forward to serving you again and providing you with another enjoyable experience.

10/10 - Excelente

Zaanttoz

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
……
Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Relation Management em 10 de out. de 2023
Hi Zaanttoz,Thank you for your 5-star rating! We appreciate your positive feedback, and we're thrilled to hear that you had an excellent experience during your stay at our hotel. Providing exceptional service and ensuring our guests have a comfortable and enjoyable stay is our top priority. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back for another outstanding stay in the future.

8/10 - Boa

Kenneth

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Relation Management em 10 de out. de 2023
Hi Kenneth,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 - Boa

Claudia

Hospedou-se por 2 diárias em out. de 2023
Resposta de Guest Relation Management em 10 de out. de 2023
Hi Claudia,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 - Excelente

Amber

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Relation Management em 9 de out. de 2023
Hi Amber,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

8/10 - Boa

Travis

Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Relation Management em 29 de out. de 2023
Hi Travis,Your feedback is highly appreciated as we continuously strive to improve our service. Thank you for taking the time to rate your stay with us. We look forward to another opportunity to host you and provide an even better experience in the near future.

10/10 - Excelente

Tom

Pontos positivos: Condições e instalações da propriedade
Hospedou-se por 1 diária em out. de 2023
Resposta de Guest Relation Management em 9 de out. de 2023
Hi Tom,Thank you for giving us a 5-star rating! We're thrilled to know that you had a great experience at our hotel. The hotel takes pride in providing exceptional service and making our guests feel at home. We hope to have the pleasure of hosting you again in the future!

4/10 - Insatisfatória

Samuel

Viagem de negócios
Pontos positivos: Serviço e funcionários
Pontos negativos: Limpeza e condições e instalações da propriedade
Hospedou-se por 2 diárias em set. de 2023
Resposta de Guest Relation Management em 5 de out. de 2023
Hi Samuel,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 - Terrível

Rodney

Viagem de negócios
Pontos negativos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
2 hour check in because Hotels.com did not complete the registration. Other guests cloths left in room. Changed room due to bugs in the bed. Dirty, dirty, dirty. I can not expresss how filthy the room was.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Manager em 3 de out. de 2023
Hello Rodney ,Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

2/10 - Terrível

Rodney

Pontos negativos: Limpeza, serviço e funcionários e condições e instalações da propriedade
2 hour check in due to expedia, other guest cloths in room, changed room due to bugs in the bed, very, very dirty.
Hospedou-se por 3 diárias em set. de 2023
Resposta de Manager em 3 de out. de 2023
Hello Rodney ,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

10/10 - Excelente

Ron

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Relation Management em 29 de set. de 2023
Hi Ron,Thank you so much for your generous 5-star rating! We truly appreciate your positive feedback and are delighted to know that you had an enjoyable stay with us. Your satisfaction is our ultimate goal, and your rating motivates us to continue providing excellent service and accommodations to all our guests. Thank you for choosing to stay with us, and we look forward to welcoming you back for another 5-star experience in the future.

10/10 - Excelente

James

Hospedou-se por 2 diárias em set. de 2023
Resposta de Guest Relation Management em 27 de set. de 2023
Hi James,Thank you so much for your perfect rating! We're thrilled to hear that you had a great stay with us. We hope to welcome you back soon!

6/10 - Ok

Julie

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Didn’t know there was a Somalian prime minister here to speak and it was very crowded with people trying to get in and police were blocking their entry! I had to be escorted to my floor. No one was aggressive, just a little intimidating and strange!
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Relation Management em 27 de set. de 2023
Hi Julie,Thank you for choosing our hotel. We hope that despite the crowd, your stay with us was still a wonderful one. Please visit us again soon!

10/10 - Excelente

Keith

Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Relation Management em 17 de out. de 2023
Hi Keith,Thank you so much for your perfect rating! We greatly appreciate your support and are thrilled to know that you had an exceptional experience during your stay at our hotel. Your positive feedback encourages us to continue delivering the highest level of service and excellence. We look forward to the opportunity to welcome you back in the future and aim to make your next stay just as perfect.

10/10 - Excelente

Elizabeth

Hospedou-se por 1 diária em ago. de 2023
Resposta de Guest Relation Management em 22 de set. de 2023
Hi Elizabeth,Thank you so much for your perfect rating! We greatly appreciate your positive feedback about your recent stay with us. It's wonderful to know that you had an exceptional experience, and we are truly grateful for your support. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 - Boa

Sara

Pontos positivos: Serviço e funcionários
Parking lot needs to be resurfaced.
Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Relation Management em 22 de set. de 2023
Hi Sara,Thank you for your feedback regarding your recent stay at our hotel. We understand that the condition of the parking lot can impact the overall experience of our guests, and we will certainly take your observation into consideration. We will assess the parking lot's condition and plan for any necessary maintenance or resurfacing to improve its quality. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

8/10 - Boa

Michael

Hospedou-se por 1 diária em set. de 2023
Resposta de Guest Relation Management em 9 de out. de 2023
Hi Michael,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.