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Avaliações de DoubleTree by Hilton Milton Keynes

4 out of 5
DoubleTree by Hilton Milton Keynes
Stadium Way West, Milton Keynes, England

Avaliações

8,6

Excelente

Nota 10 - Excelente. 555 de 1002 avaliações" "
Nota 8 - Boa. 273 de 1002 avaliações" "
Nota 6 - Ok. 101 de 1002 avaliações" "
Nota 4 - Insatisfatória. 35 de 1002 avaliações" "
Nota 2 - Terrível. 38 de 1002 avaliações" "

9,0/10

Limpeza

8,8/10

Serviço e funcionários

8,6/10

Comodidades

8,8/10

Condições e instalações da propriedade

8,4/10

Cuidado com o meio ambiente

Avaliações

8/10 - Boa

Roger

Pontos positivos: Serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 2 diárias em abr. de 2024

6/10 - Ok

MARIA ISABEL

Pontos positivos: Serviço e funcionários
Pontos negativos: Condições e instalações da propriedade
The designs of this Hotel is inconvenience in terms of way out. Only one way and for your to get out you have to walk all around the stadium to do ao. Ao long walk to the room. The room was very comfortable and clean. Bad points are no enough water to drink and no hair dryer. The hall ways carpets are dirty and the main entrance door was dirty too. For a hotel doubletree Hotel of many around the world that ive had the oleasure of staying this was a bit disappointing. The staff were lovely. Thanks 😊
Hospedou-se por 1 diária em abr. de 2024

2/10 - Terrível

ISSA

Viagem de negócios
Pontos negativos: Comodidades
Very disappointed, noisy place, doors banging night time, people talking loudly late night, long distance no facilities about 15 minutes walking from the lift at the main entrance to get the room on the other side of the Stadium.
Hospedou-se por 2 diárias em abr. de 2024

10/10 - Excelente

Leah

Viagem de negócios
Pontos positivos: Serviço e funcionários, comodidades e condições e instalações da propriedade
Great location, check in is always quick and smooth
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Ana

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Was good experience
Hospedou-se por 1 diária em abr. de 2024

8/10 - Boa

Nathan

Pontos positivos: Serviço e funcionários
Hospedou-se por 1 diária em abr. de 2024

10/10 - Excelente

Dandan

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
very easy to find the hotel and parking space; good breakfast as well; slightly confusing when walking in the corridor, as it is a huge building with long corridors, it'll be helpful if there're more signs/direction board along the way. staffs are all very friendly too
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Joby

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Room was lovely check in was easy, you do need to pay for parking but was £8 for 24 hours and reception can help. The only bit of information we didn't get was where breakfast was but once we found it, was excellent, thank you
Hospedou-se por 1 diária em mar. de 2024

4/10 - Insatisfatória

Kevin

Pontos negativos: Condições e instalações da propriedade
Hospedou-se por 3 diárias em mar. de 2024

10/10 - Excelente

Muhammad

Viagem de negócios
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Located in a Football stadium, a unique experience. A lot of shopping options around.
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Stuart

Hospedou-se por 1 diária em mar. de 2024

8/10 - Boa

Shaun

Viagem com a família
Pontos positivos: Comodidades e condições e instalações da propriedade
MPW restaurant
Hospedou-se por 1 diária em mar. de 2024

10/10 - Excelente

Jenny

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Perfect for a short trip to Bletchley Park.
Hospedou-se por 2 diárias em fev. de 2024

10/10 - Excelente

Carol

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Staff very helpful. Room lovely. Perfect stay.
Hospedou-se por 2 diárias em mar. de 2024

10/10 - Excelente

Lisa

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Love a trip to DoubleTree .. pitchside room has the best view
Hospedou-se por 1 diária em fev. de 2024

8/10 - Boa

Jacqueline

Viagem com a família
The room was clean, very comfortable bed, good shower and nice fluffy towels. Love the cleansing products provided in the room. Overall very happy with our stay.
Hospedou-se por 1 diária em fev. de 2024
Resposta de jb em 19 de fev. de 2024
Dear JacquelineThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Adam

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Great stay, very clean, rooms spacious, nice breakfast with lots of choice, only negative was trying to get served a drink was challenging in the evening & the parking charge when paying enough to stay at the hotel.
Hospedou-se por 3 diárias em fev. de 2024
Resposta de jb em 7 de fev. de 2024
Dear AdamThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Darren

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em fev. de 2024
Resposta de jb em 7 de fev. de 2024
Dear DarrenThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

8/10 - Boa

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de jb em 31 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Ian

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de jb em 30 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Mrs Melissa

Hospedou-se por 1 diária em jan. de 2024
Resposta de jb em 30 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

4/10 - Insatisfatória

Mark

Viagem de negócios
Pontos negativos: Serviço e funcionários e condições e instalações da propriedade
Looks nice from the outside.....
Parking is chargeable. My TV did not work. Given a disabled person's room. The sausage at breakfast was a poor quality 'rusk tube' - abysmal really.
Hospedou-se por 1 diária em jan. de 2024
Resposta de jb em 27 de jan. de 2024
Thank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Mark

Hospedou-se por 1 diária em jan. de 2024
Resposta de jb em 27 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Enyaj

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Clean staff helpful
Hospedou-se por 1 diária em jan. de 2024
Resposta de jb em 25 de jan. de 2024
Dear EnyajThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 - Ok

Oliver

Viagem de negócios
Pontos positivos: Limpeza e serviço e funcionários
A sub par Double Tree
Nice to have a view over the pitch. But overall not up to the standard of a normal Double Tree. Also annoying that room service won’t deliver a glass of wine, only a bottle. Had to go down to the bar to get one. On my trip the heating wasn’t working in my room, when I called the front desk the knew it was a problem but didn’t tell me at checkin. I was given a small heater but it took over an hour for the room to heat up and I couldn’t leave it running overnight as it was too noisy.
Hospedou-se por 1 diária em jan. de 2024
Resposta de jb em 25 de jan. de 2024
Dear OliverThank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

8/10 - Boa

Tahir

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Great experience
Excellent staff, great overall experience. Highly reccomend
Hospedou-se por 1 diária em jan. de 2024
Resposta de jb em 22 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Pär

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 3 diárias em jan. de 2024
Resposta de jb em 22 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Ian

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 2 diárias em jan. de 2024
Resposta de jb em 22 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Scott

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em jan. de 2024
Resposta de jb em 22 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

4/10 - Insatisfatória

Michael

Viagem de negócios
Pontos positivos: Condições e instalações da propriedade e conforto do quarto
Pontos negativos: Limpeza
Hospedou-se por 1 diária em jan. de 2024
Resposta de jb em 22 de jan. de 2024
Thank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Keith

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Decent, comfortable hotel.
Easy check in, and staff very welcoming. Offering help if needed, and clearly explained the parking. Room was large, warm and comfortable. Use again? If in MK probably will.
Hospedou-se por 1 diária em jan. de 2024
Resposta de JB em 19 de jan. de 2024
Dear KeithThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Andrew

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Jan 2024
Room warm, clean and tidy on arrival, staff at reception, bars and catering areas were polite and helpful
Hospedou-se por 1 diária em jan. de 2024
Resposta de jb em 17 de jan. de 2024
Dear AndrewThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Michael

Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Lovely hotel and even better staff. Clean and warm. I will be back
Hospedou-se por 1 diária em jan. de 2024
Resposta de jb em 17 de jan. de 2024
Dear MichaelThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 - Ok

mark

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
End of a Era
hotel staff are good but we were given the wrong room and had to pack up and move to the booked one . When i booked in june parking was free only to find out it had been changed without telling me to £8.00 a night which then increases your costs (should be added to room cost ) Coffee machines at breakfast are good as is cooked breakfast Hotel lovely and clean. Been staying there for 8 years but as Pete winkelman has got so greedy with his carpark charges this was the last time sadly !
Hospedou-se por 2 diárias em dez. de 2023
Resposta de jb em 9 de jan. de 2024
Dear MarkThank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

8/10 - Boa

Michael

Hospedou-se por 1 diária em jan. de 2024
Resposta de jb em 9 de jan. de 2024
Dear MichaelThank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Viajante verificado

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 5 diárias em dez. de 2023
Resposta de jb em 6 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Nadim

Viagem com a família
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 6 diárias em dez. de 2023
Resposta de jb em 6 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 - Ok

Emma

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hotel lovely - Stay clear of the food
The hotel was lovely and clean - room was a good size and the beds lovely and comfy !! I ordered a BLT for room service with triple cooked chips - the bread was stale and the chips not cooked !! Left the food in the corridor to be moved - not nice unfortunately. Just an apology at checkout but not good enough for a £23 meal !
Hospedou-se por 2 diárias em dez. de 2023
Resposta de jb em 6 de jan. de 2024
Dear EmmaThank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

8/10 - Boa

Kate

Pontos positivos: Limpeza, serviço e funcionários e condições e instalações da propriedade
Hospedou-se por 1 diária em dez.. de 2023
Resposta de jb em 5 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Leslie

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de jb em 5 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Adrian

Viagem a dois
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Hospedou-se por 2 diárias em dez. de 2023
Resposta de jb em 5 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Sophie

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Always Excellent
Excellent all round, lifts have been improved too.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de jb em 5 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

6/10 - Ok

Steven

Hospedou-se por 2 diárias em dez. de 2023
Resposta de jb em 5 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Leigh

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de jb em 5 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Maria

Viagem em grupo
Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Fabulous
Excellent as always
Hospedou-se por 1 diária em dez.. de 2023
Resposta de jb em 5 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Paul

Hospedou-se por 1 diária em dez.. de 2023
Resposta de jb em 5 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Mark

Hospedou-se por 1 diária em dez.. de 2023
Resposta de jb em 5 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

10/10 - Excelente

Viajante verificado

Pontos positivos: Limpeza, serviço e funcionários, condições e instalações da propriedade e conforto do quarto
Hospedou-se por 1 diária em dez.. de 2023
Resposta de jb em 5 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager

2/10 - Terrível

David

Hospedou-se por 1 diária em dez.. de 2023
Resposta de jb em 5 de jan. de 2024
Thank you for sharing your feedback regarding your recent stay with us at the Doubletree by Hilton Milton Keynes. We are very sorry to learn of your disappointment with your recent stay and very sorry that you experienced a less than satisfactory level of customer service.This is not typical of our hotel, nor our staff. The satisfaction of our guests is very important to us, and we regret that expectations were not met on this occasion. Please accept our apologies and rest assured that we will follow up internally to ensure that your concerns are fully addressed. Thank you once again for your review. We appreciate your loyalty to our Brand, and despite the disappointments of this stay we hope that you will visit us again soon, so that we may have an opportunity to redeem ourselves and restore your faith in us. Kind RegardsJessica BennettNight Manager

6/10 - Ok

Viajante verificado

Pontos positivos: Limpeza, condições e instalações da propriedade e conforto do quarto
Pontos negativos: Serviço e funcionários
Not up to expectations
We stayed for 7 days at this hotel and we were not satified with the service. when we ordered food from the room service menu, an additional charge of £3.5 was added to bring the food to the room! The restaurant was used for other arrangements and it was not possible for guest to make dinner reservations. The distance from the reception to the room was very long, as we stayed on the other side of the football stadium.
Hospedou-se por 2 diárias em dez. de 2023
Resposta de jb em 5 de jan. de 2024
Thank you for choosing the Doubletree by Hilton Milton Keynes and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit. However, please accept my apologies for the issues you encountered with our in house restaurant. We sincerely hope to see you again on a future visit to Milton Keynes.Kind RegardsJessica BennettNight Manager