2/10 - Terrível
Solange A A J
Viagem com a família
15 de mai. de 2025
Pontos negativos: Limpeza e conforto do quarto
Pessimo hotel
I am writing to express my deep dissatisfaction with our recent stay at your hotel. My family and I had booked a two-night stay, but due to a series of serious issues, we checked out after the first night and are requesting a refund for the unused night.
From the start, we experienced several unacceptable conditions:
• At check-in, two receptionists laughed and made a joke in Italian about a simple question my husband asked. This behavior was highly unprofessional and disrespectful.
• We were not informed that the building was under renovation. The view was obstructed, there was constant noise, and the balcony was unusable.
• The room lacked basic amenities: there was no top sheet on the bed, just a comforter, and only one pillow per person.
• There was no hot water in the shower, and the refrigerator was leaking and filled with a block of ice instead of a functioning freezer.
• The curtains were visibly dirty.
• The internet stopped working entirely on the first night.
• After requesting a room change, the new room presented even more issues.
• Most disturbingly, a shirtless man entered our room right after my daughter had walked in. Thankfully, my husband was inside, and the man left immediately. This was extremely alarming and unacceptable.
I have photographic evidence of the poor conditions and am willing to provide it upon request. Given the number and severity of the problems we encountered—including safety concerns—we believe we are fully entitled to a refund
Solange A A J
Hospedou-se por 2 diárias em mai. de 2025