"**Disappointing anniversary stay**
We booked Lanelay Hall over three months in advance for a special anniversary and were looking forward to the luxury boutique experience advertised. We had hoped that booking so far ahead would allow us to be allocated one of the more desirable rooms.
Unfortunately, we were allocated Clock Tower 1, an accessible Deluxe Room. Although the hotel has confirmed this was the Deluxe category we booked, the room itself was very disappointing. It felt clinical rather...
"The staff are great but according to the locals OYO have ruined the place and dont care. Which is a shame as the staff all try so hard without support."
"o hotel precisa de uma reforma. é super perto dos estudios da wanner e de local para jantar a noite. recomendo para 1 estadia. O local do hotel é maravilhoso. "
"Reception staff were excellent. TV in room didn’t work. Pool area was very clean. The restaurant for breakfast was very good but service in the evening wasn’t very good, no cutlery, no salt on the table, getting staff attention was hard work but appreciate there was training of new staff."
"Nice friendly reception staff, lovely clean room with a safe, iron and iron board, refreshments available. Pool, jacuzzi and sauna very well kept, lovely bar service nice and friendly and food was lovely. Comfy bed and soft pillows. We had a lovely full English breakfast in the morning where you could help yourself to whatever you wanted, we would definitely stay here again, nice and relaxing overnight stay."
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