Verificada
2/10 - Terrível
John
7 de mai. de 2018
Pontos negativos: Limpeza e serviço e funcionários
Would definitely not recommend.
Horrible experience! I reserved this room about two weeks before my trip. I was overcharged and attempted to call the hotel multiple times during the two weeks to ask about this, but never received a call back. Upon arriving to the hotel, we were told by security that there was no lobby and that we would have to send our credit card and ID over the phone to the hotels number to check in. After checking in, we saw that the room was not clean at all! The bed comforter had stains and candy stuck to it, there was dried up vomit on the bathroom wall, and hair on the back of the pillows. When calling and reporting this to the owner/hotel manager, she called us liars, scammers, and told us to leave with no refund. She then continued to harass us via text messages, and swear at us in a group chat with her cleaning lady, who was suppose to come and inspect the room upon our complaint. We waited over an hour for the cleaning lady and she never showed up. We ended up leaving the hotel and going to another one nearby. Horrible experience and horrible customer services.
John
Hospedou-se por 1 diária em mai. de 2018
