Dear Fhatina,Thank you for taking the time to share your feedback about your recent stay at Marenas Beach Resort. We sincerely apologize for the inconvenience you experienced and appreciate your honest insights.We are genuinely sorry to hear that your stay was not as pleasant as we aim to provide for our guests. We understand the importance of a relaxing ocean view room, and we regret that the noise coming from the room above yours had a negative impact on your experience. Your frustration is completely justified, and we sincerely apologize for any disruption caused.We acknowledge that the situation should have been handled better, and we are conducting a thorough investigation into how this oversight occurred. It is our goal to ensure that every guest has a comfortable and enjoyable stay, and we apologize for falling short in this instance.We appreciate your feedback as it helps us identify areas for improvement. Your concerns have been shared with our management team to implement necessary measures to prevent a recurrence of such situations.Once again, we sincerely apologize for any inconvenience caused, and we hope you will consider giving us another opportunity to provide you with the exceptional experience that we strive to offer all our guests.Thank you for bringing this matter to our attention.Warm regards,

Dear Marilene,Thank you for your rating and feedback! We're pleased to see you had a good experience during your stay. If there's anything specific you think we could improve upon to make your next stay even better, please feel free to let us know. We hope to have the opportunity to welcome you back soon.

Dear Adriana Martins,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. We take guest feedback seriously and strive to provide exceptional service and facilities. We regret to hear that you found the attention and service to be below your expectations. We would appreciate it if you could provide more specific details about your concerns so that we can address them appropriately. We value your feedback and will use it to improve our services and ensure a better experience for our future guests. We hope you will give us another chance to provide you with a more positive stay in the future.

Dear Ricardo,Thank you very much for taking the time to rate your experience with Marenas Beach Resort. We will be sharing all your rate score and comments to our team, so they are encouraged to keep doing such an amazing job. We hope to see you soon if your travels bring you back to Sunny Isles, Florida.

Dear Raphael,Muchas gracias por tomarse el tiempo para calificar su experiencia con Marenas Beach Resort. Compartiremos todos los puntajes de su tasa con nuestro equipo, para que se animen a seguir haciendo un trabajo tan increíble. Esperamos verte pronto si tus viajes te traen de regreso a Miami.

Dear Humberto, Thank you very much for providing us with your review regarding your recent stay at Marenas Beach Resort. I am thrilled to hear that you enjoyed your time with us and I thank you for taking your time in recognizing our excellent and dedicated staff which truly makes Marenas so special. Our staff are truly outstanding team members and I am glad you saw this firsthand. I am also glad that you were able to enjoy our beautiful property and enjoy our secluded piece of paradise located in beautiful Sunny Isles Beach. Kind Regards, Cynthia Perez General Manager

Dear Deise, Thank you very much for providing us with your review regarding your recent stay at Marenas Beach Resort. I am thrilled to hear that you enjoyed your time with us and I thank you for taking your time in recognizing our excellent and dedicated staff which truly makes Marenas so special. Our staff are truly outstanding team members and I am glad you saw this firsthand. I am also glad that you were able to enjoy our beautiful property and enjoy our secluded piece of paradise located in beautiful Sunny Isles Beach. Kind Regards, Cynthia Perez General Manager

Thank you for your feedback!

Thanks for staying with us. We appreciate your feedback!

Dear Rodolfo,Thank you for your feedback! We're thrilled to hear you had a very enjoyable stay at Marenas Beach Resort!

Dear Raiyan,We're thrilled to hear that you loved your stay at Marenas Beach Resort! Thank you for highlighting our friendly and accommodating staff, as well as our prime location right on the beach and close to great dining options and conveniences.It's fantastic to know that you found our check-in/out process easy and quick, and we're glad we could help fix the dates for your extended stay. Providing seamless experiences for our guests is always a top priority for us.We're delighted you enjoyed our well-equipped fitness facilities. Staying active while enjoying your vacation is important, and we're glad we could provide the amenities you needed.We truly appreciate your positive feedback and look forward to welcoming you back on your next visit to Marenas Beach Resort! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.

Dear Lasha,Thank you for sharing your feedback with us. We regret to hear that your experience at Marenas Beach Resort did not meet your expectations. We take all feedback seriously and will use your comments to improve our services for future guests. If you have any specific concerns you'd like to discuss further, please feel free to reach out to our management team directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,

Dear Mathew,Thank you for your feedback! We're thrilled to hear you had a very enjoyable stay at Marenas Beach Resort!

Dear Travis,Thank you for your feedback! We're thrilled to hear you had a very enjoyable stay at Marenas Beach Resort!

Dear Vigitha,Thank you for your feedback! We're thrilled to hear you had a very enjoyable stay at Marenas Beach Resort!

Dear David,Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience at Marenas Beach Resort. Danielis and John John will be delighted to receive your compliments. We look forward to welcoming you back for another fantastic stay!Regards

Dear Ahmed,Thank you for choosing Marenas Beach Resort for your staycation! We're thrilled to hear that you loved the beach and our service. Looking forward to welcoming you back soon! Regards

Dear Maria Del Jesus,Thank you for your kind words! We can't wait to welcome you back to Marenas Beach Resort for another wonderful stay.

Dear Kay Bella,We're sorry to see that you weren't completely satisfied with your experience at Marenas Beach Resort. We strive to provide exceptional service and accommodations for all our guests, and we regret if we fell short of your expectations. Your feedback is valuable to us, and we would like to learn more about your concerns so we can address them promptly. We appreciate your input and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

Dear Jose Angel Rocha,Thank you for your positive feedback! We're glad you enjoyed your stay at Marenas Beach Resort. We look forward to welcoming you back soon!

Dear Randhy,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your experience at Marenas Beach Resort. Our team works hard to provide exceptional service and create memorable moments for our guests, and it's always rewarding to know that we've succeeded in doing so. We hope to welcome you back soon for another fantastic stay by the beach!Warm regards,

Dear Taylor,Thank you for your kind words! We're thrilled you enjoyed our beautiful scenery and friendly atmosphere. Can't wait to welcome you back!

Dear Jennifer,Thank you for your glowing review! We're delighted to hear that you had another fabulous stay with us at Marenas Beach Resort. We're thrilled that you enjoyed the amazing views, comfortable accommodations, and the exceptional service provided by our staff, especially Grisel. We appreciate your feedback regarding the construction noise and are glad we could swiftly accommodate your request for a quieter room. We look forward to welcoming you back soon for another wonderful experience!

Dear Zafar,Thank you for sharing your feedback with us. We regret to hear that your experience at Marenas Beach Resort did not meet your expectations. We take all feedback seriously and will use your comments to improve our services for future guests. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,

Dear Lucas,We are sorry to hear that your experience with us did not meet your expectations. At Marenas Beach Resort, we strive to provide exceptional service and memorable stays for all our guests. Your feedback is important to us, and we would like to learn more about your specific concerns so that we can address them promptly. We hope to hear from you soon

Dear Liliana,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your experience at Marenas Beach Resort. Our team works hard to provide exceptional service and create memorable moments for our guests, and it's always rewarding to know that we've succeeded in doing so. We hope to welcome you back soon for another fantastic stay by the beach!Warm regards,

Dear Vlad,Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed our amenities and beach inventory.We sincerely apologize for any inconvenience you experienced due to the slow service throughout the property, including housekeeping and our in-house restaurant. Please rest assured that your comments have been shared with our management team for immediate attention and improvement.We appreciate your patronage and hope to have the opportunity to welcome you back for a more seamless experience in the future.Warm regards,

Hartman, GodfreyThank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the spaciousness of your suite, along with the stunning views from your balcony. Your compliments regarding our friendly staff and the quality of food at our restaurant are greatly appreciated.We apologize for any inconvenience you experienced with the timing of room cleaning and the responsiveness of our in-room phone service. Rest assured, we will address these issues promptly to ensure a smoother experience for our guests in the future.Regarding your feedback on pricing and the availability of amenities, we will certainly take it into consideration as we strive to provide exceptional value and convenience to all our guests.We hope to welcome you back to Marenas Beach Resort soon for another memorable stay.Warm regards,

Dear Kimberly,Thank you for your feedback. We're glad you enjoyed our beach proximity and found our rooms and kitchen amenities satisfactory. We apologize for any inconvenience caused by the limited restaurant options and early pool closure. We'll take your comments into consideration for future improvements. We hope to welcome you back soon.

Dear Luyen,Thank you for your review, We apologize for your recent experience. We're committed to improving and would appreciate more details about your stay. Please reach out to us directly so we can address your concerns.

Dear Brigette,Thank you so much for taking the time to share your positive experience at Marenas Beach Resort! We are thrilled to hear that you thoroughly enjoyed your stay with us.Our team takes great pride in providing exceptional service, and we're delighted to hear that you found our staff to be very friendly and accommodating. It's fantastic to know that you found your room clean and cozy, and that you were able to enjoy the beautiful view from your accommodations.We're also pleased that you appreciated our resort amenities and found our valet service to be quick and convenient. Ensuring our guests have a wonderful and seamless experience is always our top priority, and your feedback confirms that we are succeeding in our efforts.Once again, thank you for choosing Marenas Beach Resort for your stay. We look forward to welcoming you back for another unforgettable experience in the near future!Warm regards,

Dear Svetlana,Thank you very much for taking the time to leave such a glowing review of your recent experience at Marenas Beach Resort! We are delighted to hear that you had an exceptional stay with us.Our team takes great pride in providing outstanding customer service, and it's heartening to know that our efforts have made your stay memorable. We're particularly thrilled that you found our manager to be knowledgeable, smart, and sweet. Rest assured, we will pass on your kind words to her, as recognition like this truly motivates us to continue delivering exceptional service to all our guests.At Marenas Beach Resort, we constantly strive to create unforgettable experiences, and feedback like yours reinforces our commitment to excellence. We genuinely appreciate your support and hope to have the pleasure of welcoming you back for another wonderful stay in the near future.If there's anything else we can assist you with or if you have any further feedback to share, please don't hesitate to reach out. Your satisfaction is our top priority.Warm regards,

Dear Jorge,Thank you for taking the time to share your feedback regarding your recent stay at Marenas Beach Resort. We appreciate your honesty and value your input as it helps us to continually improve our services.We have thoroughly investigated the concerns you raised regarding the discrepancy between the room you booked and the room you were provided. Upon reviewing your reservation details and our records, we found that you were indeed given a complimentary upgrade to an Ocean View room at the time of check-in.While we strive to ensure that all our guests have a seamless and enjoyable experience, we understand that the room you initially saw in the photos may have set certain expectations. We sincerely apologize for any confusion or disappointment this may have caused.Please rest assured that your feedback has been shared with our team to ensure that we are consistently delivering on our promise of providing exceptional service and accommodations. We take guest satisfaction seriously, and we will use your comments to reinforce our training and communication procedures.We hope that despite this initial disappointment, you were able to enjoy the stunning views and amenities that our Ocean View rooms offer. Should you decide to visit us again in the future, we would be delighted to assist you personally to ensure a memorable and satisfying stay.Thank you again for choosing Marenas Beach Resort, and we hope to have the opportunity to welcome you back soon.Warm regards,

Dear DeMoor,Thank you so much for taking the time to share your positive experience at Marenas Beach Resort! We're thrilled to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're delighted that we were able to provide you with a memorable and enjoyable experience. If you have any suggestions or feedback, please feel free to share them with us.We look forward to welcoming you back to Marenas Beach Resort in the future for another fantastic stay!Best regards,

Dear Lauren,Thank you so much for taking the time to leave us a positive review! We're thrilled to hear that you had a wonderful experience at Marenas Beach Resort. Your satisfaction is our top priority, and we're delighted that we could meet your expectations.We hope to welcome you back again soon for another enjoyable stay by the beach!Warm regards,

Dear Aeran,Thank you for choosing Marenas Beach Resort for your recent stay and for taking the time to share your feedback with us. We're delighted to hear that you enjoyed your overall experience, including the comfort of our rooms and the beauty of our beachfront location.We understand that the construction near the beach may have been a minor inconvenience during your stay. Please know that while this is indeed beyond our control, we sincerely appreciate your understanding and flexibility in adapting to the situation. Your kind words and understanding mean a lot to us.We're thrilled to hear that despite this, you still had a great stay with us and would seriously consider returning in the future. Should your travels bring you back to Sunny Isles Beach, we would be honored to welcome you once again for another memorable experience.Warm regards,

Dear Olga,Thank you for sharing your recent experience at Marenas Beach Resort. We greatly appreciate your feedback and are delighted to hear that you found our property's location convenient and enjoyed the professional and friendly service provided by our staff.We sincerely apologize for any inconvenience caused by the construction of a new building near our resort. We understand that noise disruptions can detract from the tranquility of your stay, and we regret that you were disturbed during your mornings. Please know that while the construction is outside of our control, we empathize with your concerns and are actively working to minimize any potential disruptions for our valued guests.We're glad to hear that despite the construction noise, you were still able to enjoy the beach with minimal disturbance by using your headphones. Your patience and understanding are truly appreciated as we navigate through this temporary inconvenience.We hope that you will consider returning to Marenas Beach Resort in the future, and we assure you that we will do our utmost to make your next stay as peaceful and enjoyable as possible.Warm regards,

Dear Daniel,Thank you for taking the time to share your feedback with us. We truly appreciate your continued patronage and your kind words regarding our cleanliness and friendly staff.We understand your frustration regarding the noise from the construction next door. Please know that we share your concerns, and while we strive to ensure a peaceful and enjoyable stay for all our guests, unfortunately, the construction activities beyond our control can sometimes disrupt the tranquility of the surroundings.We sincerely apologize for any inconvenience this may have caused during your visit. Your comfort and satisfaction are of utmost importance to us, and we assure you that we are actively working to address any possible disturbances to enhance the overall experience for our guests.We appreciate your understanding and patience during this time. Should you choose to stay with us again in the future, please don't hesitate to let us know if there's anything we can do to make your stay more enjoyable.Thank you once again for choosing Marenas Beach Resort. We look forward to welcoming you back soon.Warm regards,

Dear Tatyana,Thank you very much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel amazing and that our staff contributed positively to your stay.At Marenas Beach Resort, we strive to provide exceptional service and create memorable experiences for all our guests, and it's rewarding to know that we succeeded in making your stay enjoyable.We look forward to welcoming you back for another wonderful stay in the near future!Warm regards,

Dear Luis Jose,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your experience at Marenas Beach Resort. Our team works hard to provide exceptional service and create memorable moments for our guests, and it's always rewarding to know that we've succeeded in doing so. We hope to welcome you back soon for another fantastic stay by the beach!Warm regards,

Dear Tomas,Thank you for sharing your feedback regarding your recent visit to our resort. We deeply apologize for any inconvenience you experienced with the cleanliness of our pool bar. Maintaining a pristine environment is of utmost importance to us, and we regret that we fell short of your expectations on this occasion.Please rest assured that we take your comments seriously and will address the cleanliness issues with our pool bar team immediately to ensure such lapses do not occur in the future. We appreciate you bringing this matter to our attention as it allows us the opportunity to improve our services.We hope to have the opportunity to welcome you back in the future for an experience that exceeds your expectations.Warm regards,

Dear Aleh,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your experience at Marenas Beach Resort. Our team works hard to provide exceptional service and create memorable moments for our guests, and it's always rewarding to know that we've succeeded in doing so. We hope to welcome you back soon for another fantastic stay by the beach!Warm regards,

Estimado Sr. Luis,Lamentamos sinceramente escuchar sobre su experiencia en nuestro resort y agradecemos que haya compartido sus comentarios con nosotros. Nos tomamos muy en serio todas las opiniones de nuestros huéspedes y utilizamos esta retroalimentación para mejorar nuestros servicios.Queremos disculparnos por cualquier inconveniente que haya experimentado durante su estadía. Nos esforzamos por brindar un servicio de alta calidad y es decepcionante escuchar que no cumplimos con sus expectativas en esta ocasión.Respecto a los problemas mencionados, hemos tomado nota de cada uno de ellos y estamos trabajando para abordarlos de manera inmediata. Además, hemos iniciado un proceso de evaluación de la calidad de nuestras sillas, tumbonas y sombrillas para garantizar que estén en condiciones óptimas para su uso. Entendemos lo importante que es disfrutar del mobiliario y las comodidades mientras se relaja en la playa, y lamentamos cualquier incomodidad que haya experimentado debido a este problema.Esperamos tener la oportunidad de recibirlo nuevamente en el futuro y demostrarle que estamos comprometidos con la excelencia en el servicio al cliente.Atentamente,

Dear Ana,Thank you for sharing your feedback with us. We genuinely apologize for the experience you encountered during your recent stay at Marenas Beach Resort. It is truly disappointing to hear that your room did not meet the cleanliness standards we strive to uphold.Please rest assured that we take cleanliness and guest satisfaction very seriously. We have immediately addressed your concerns with our housekeeping team to ensure that such oversights do not occur in the future. Additionally, we will be conducting a thorough inspection of all our rooms to rectify any potential issues.We value your input as it helps us to identify areas for improvement and take corrective action. We hope you will consider giving us another opportunity to provide you with the exceptional experience that so many of our guests have come to enjoy.If you have any further comments or questions, please do not hesitate to contact us directly.Warm regards,

Dear Ghada,Thank you for taking the time to share your feedback with us. We appreciate all forms of input as it helps us understand areas where we can improve and continue to provide exceptional service to our guests.If you could kindly provide more details about your experience, we would be more than happy to address any concerns or issues you may have encountered during your stay. Your satisfaction is our top priority, and we strive to ensure that every guest has a memorable and enjoyable experience at Marenas Beach Resort.We look forward to hearing from you soon and hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,

Dear Nicholas,Thank you for taking the time to leave us a review! We truly appreciate your positive feedback and are delighted to hear that you had a wonderful experience at Marenas Beach Resort.We strive to provide exceptional service and amenities to all our guests, and it's rewarding to know that our efforts are recognized and valued by guests like yourself.If there's anything specific that stood out to you during your stay, or if you have any suggestions for how we can further enhance our guests' experiences, please don't hesitate to let us know. Your input is invaluable to us as we continuously work to improve.We hope to have the pleasure of welcoming you back to Marenas Beach Resort in the future for another fantastic stay!Warm regards,

Dear David,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your experience at Marenas Beach Resort. Our team works hard to provide exceptional service and create memorable moments for our guests, and it's always rewarding to know that we've succeeded in doing so. We hope to welcome you back soon for another fantastic stay by the beach!Warm regards,

Dear Josue,Thank you so much for your positive feedback! We're delighted to hear that you enjoyed your experience at Marenas Beach Resort. Our team works hard to provide exceptional service and create memorable moments for our guests, and it's always rewarding to know that we've succeeded in doing so. We hope to welcome you back soon for another fantastic stay by the beach!Warm regards,

Dear Pamela,Thank you immensely for your glowing review and for choosing Marenas Beach Resort as your preferred destination in Miami. We are delighted to learn that your experience with us has left such a lasting impression, making you feel like a true rock star from the moment you arrive.Our team takes great pride in delivering exceptional service, from the warm welcome provided by our valet and bellman to the seamless check-in experience with our concierge team. It brings us immense joy to know that our efforts to create a luxurious and inviting atmosphere reminiscent of old-world charm have resonated with you so profoundly.We're thrilled to hear that you find our resort to be a haven of luxury and that the delightful scent of our interiors adds to the overall experience. Your appreciation for our complimentary champagne offering is truly heartwarming and serves as a testament to our commitment to providing a memorable stay for each and every guest.It's truly an honor to have earned your loyalty, and we are grateful for the opportunity to welcome you back to Marenas Beach Resort time and time again. Should you ever need anything during your stays, please don't hesitate to reach out to our team, as it would be our pleasure to ensure your continued satisfaction.We eagerly await the opportunity to host you again on your future visits to Miami and to continue exceeding your expectations with our unparalleled hospitality.Warm regards,