2/10
I will start off with the fact that our room was 2 hrs late for check in. We received our key at 6pm after numerous walks to check in desk. Check in desk can’t help you as you renting with Vrbo and when you ask for some information they have nothing to tell you but, that the room is not ready. Management company who is “managing” this property did not answer phone calls, texts nor emails to explain what’s going on. When we went up to the room cleaning crew was still there finishing cleaning. In description we were supposed to be provided with 2 beach chairs and umbrella on the beach. Good luck finding the people who is servicing Beackwalk resort when you book through Vrbo. The rental is very very poorly equipped with kitchen utensils. They only had few stake knifes, few worn out pans no baking pan so if you planning to bake some chicken tenders plan ahead. No condiments nothing. When you come in to the room it smelled like mold and mildew. This was our third time coming to this hotel but experience with BW Miami Vacation Rentals was a complete disaster. Please safe yourself time and patience and book directly through owners as that’s what we did 2 previous times and experience was excellent otherwise we wouldn’t go to same hotel so often.
tetyana G.
Hospedou-se por 4 diárias em mai. de 2022