2/10 - Terrível
Laura B.
4 de ago. de 2025
Pontos negativos: Limpeza
This listing is not accurate and unable to accommodate the number of guests it claims to sleep
Our 1st ever terrible experience with booking on VRBO. I had multiple messages not answered for days..including the day before check in about how to check in since zero information was sent. The unit claims to sleep 6 people, I messaged the host over a month before our stay to ask if a pull out couch was available in the unit as I did not feel grown people would be comfortable sharing a double bed. I was informed that there was no pull out couch and the bed situation was 1 King and 2 Queen beds which would be adequate and I would not need to cancel this reservation. However when we arrived it was 1 king bed and 2 double beds. The kitchen provided 3 forks and 4 glasses for 6 people. The pans were filthy with no way to clean them as dish soap, dish rag, nor paper towels were provided. The ice maker was not working so the host was notified, and the message was ignored until the next day when I sent another message about how unhappy we were. The host’s response was to report the ice maker issue to the front desk and purchase disposable items for the kitchen. FYI when we reported the ice maker not working to the front desk, we were told that they do not connect the ice maker in the units, but you can get ice down by housekeeping…so we carried our ice bucket down 6 flights of stairs only to find that the machine downstairs was broken. The furniture in the unit was not the furniture represented in the listing. 1 chair was provided on the balcony. So much more to say, but outof space
Laura B.
Hospedou-se por 3 diárias em jul. de 2025
