4/10 - Insatisfatória
RENAN
30 de out. de 2024
Pontos negativos: Limpeza e serviço e funcionários
Unpleasant experience
Casa Luciana was one of the most unpleasant hotel experiences I’ve had in recent times. Upon arrival, we spent several minutes at the door trying to ring the doorbell, which was not working properly. The staff’s reception was impersonal and unwelcoming. There is no elevator. The room, in my view, had dust in the corners and was not cleaned properly. Don’t expect any welcome message or anything of the sort. There is no minibar or air conditioning in the rooms, only a ceiling fan. You receive water in a jar upon arrival, with no indication of its source or quality. We accidentally locked the bathroom door, which got locked from the inside. When we asked for assistance at the front desk, we were handed a container with 200 unmarked keys, left to try each one until we could open the door. When we ordered sparkling wine from the menu, we were informed that none was available. The Wi-Fi wasn’t working, and consequently, neither was the television. Breakfast was supposed to start at 8:00 am, but on the third day of our stay, we left at 8:00 and walked past the breakfast area, which was completely inactive. Two guests were waiting for someone to arrive to start the breakfast service. The room cleaning service basically makes the bed. Used glasses and cups are left exactly where you put them. I have never seen service like this—awful. I would never return and do not recommend it for anyone who expects even minimal attention during their stay.
Positives: bed, linens, towels and shower
RENAN
Hospedou-se por 1 diária em out. de 2024