8/10 - Boa
Courtney
Viagem em grupo, Viagem com animais de estimação
23 de mar. de 2026
Pontos positivos: Limpeza, serviço e funcionários, comodidades e condições e instalações da propriedade
Beautiful building in a wonderful location and very friendly restaurant staff. There's air conditioning/heating units in the rooms, which is rare for Mexico City. The rainfall shower and water pressure were such great luxuries as well. I loved the overall hotel design - from the furnishings to the architecture. Definitely well-appreciated and well-put together. The restaurant staff, like Ricardo, were especially wonderful and welcoming throughout my stay as well. The downsides were the gaps in the room windows and doors that let in mosquitos and noise. In addition, the front-desk was a bit rude sometimes - specifically they wouldn't let another friend into my hotel (I had booked the hotel saying there would just be one person, but then when my friend wanted to drop her stuff off in my room and shower before her AirBnB's check in was available, I asked if they could let her in and I told them I'd be happy to pay for the extra person, and they said it was not possible). In addition, they gave me quite a bit of attitude when I was checking out because they said I had taken things from the mini bar, which I definitely did not do and so was disputing those items. They would not let up on thinking that I had taken the items, even though I didn't eat or drink anything from there. I was so surprised about this, considering I had spent quite a bit of money at the restaurant. I'm not sure how/why those items were marked as having been missing, considering it was just me in my room.
Courtney
Hospedou-se por 4 diárias em mar. de 2026
