Very disappointing stay at Flow Condesa Hotel. The location is great and the bed was comfortable but other than that I have little to say. The staff were unhelpful or overtly rude at times. Check in started at 3 o'clock. I arrived at 1 PM and was told that the room was ready, but if i wanted to enter it I had to pay for one extra night. For 2 hours!!! I've traveled extensively, and in most hotels they give out rooms when they're ready, even if it's a little early. And they certainly don't charge an extra night for that. I sat at the lobby and they handed me the key at exactly 3 PM.
Not even 5 minutes extra. Very rude.
The room itself is OK, but the bathroom has a peculiar layout and you have to climb a very high step to enter it. Also, the shower floor is dangerously slippery. There is a shower gel and shampoo dispenser, but the first one was completely empty. Apparently, they don't check that.
The most annoying thing is that the TV didn't work. I reported it since day one and only on the 3rd night did someone come and fix it.
Breakfast was very mediocre, except for the fruit of which there was a good selection. The coffee was horrible, simply undrinkable; it appeared more like rinsed coffee. I complained to the staff at the breakfast counter but they didn't care, not to mention the sour demeanor of the lady in charge. So, the third day I skipped breakfast altogether. The funny thing is that I chose Flow Condesa over other hotels because breakfast was included
